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“Second visit - pity about the breakfast!!!”
Review of The Moonraker

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The Moonraker
Ranked #1 of 4 Hotels in Trowbridge
Certificate of Excellence
Northamptonshire, United Kingdom
Level 6 Contributor
143 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Second visit - pity about the breakfast!!!”
Reviewed 30 January 2014

Stayed at this lovely hotel for a second time. We stayed in Room 10 this time and it was spotlessly clean but has lost its character. The walls are cream and very stark (where have the lovely old pictures gone??) The addition of a lovely quality carpet was appreciated as was the lovely greeting by your receptionist. The beds are still so comfortable.
Now we come to the breakfast!!! Still reeling from the fact you had run out of 6X and had to go into town for hubby to sample his favourite tipple!!! We went for breakfast and what a let down.
I had written in a magazine that Matt was now smoking salmon and was about to smoke his own bacon but no it hadn't started yet!! Then the toast - now make your own and cheap white cotton wool bread - NOT GOOD. Then onto the home made marmalade - well if you call runny syrup with orange peel marmalade then this is for you. We eventually chose the cooked breakfast when it arrived it had no black pudding, did we get told the chef had run out? No it was sneaked in without a word and when we asked where it was we were told sorry we have none. Not what I was expecting from a top notch chef. Needless to say we wont be returning as we feel the hotel is now over priced for the facilities it offers. It is a shame as we loved our stay last time and praised it on Tripadvisor.

Room Tip: Rooms 9 and 10 are very comfortable
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  • Stayed January 2014, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Vanetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerOldManor, Owner at The Moonraker, responded to this review, 5 February 2014
Thank you for taking the time to give u your feedback!
Sorry about the lack of paintings in the room, we have only just re-painted them and have been waiting for a non-rainy day to fit them all…..your review has given us resolve and as I sit here with the rain and wind hitting the window my wife and I are about to get them all back in the outside rooms!
Breakfast is a strange one as we have recently spent some real time upgrading the offer. We now get fresh bread delivered every day (unsliced bloomer). The cooked breakfast is made from scratch and again recently remodeled to include bubble and squeak, sausage from a local farmer, grilled tomato, bacon, beans and black pudding. It sounds like we might have run out of black pudding….i am sorry if we did.
Regarding price, since taking over the Old Manor we have actually reduced the prices we offer. Please check the special offers page on our website; you will see offers on there at amazing prices like £120 for overnight and dinner for two, that’s £60 per person!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (211)
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English first
Kingsbridge, United Kingdom
Level 6 Contributor
289 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 26 January 2014

We went to this hotel through Travelzoo. The hotel has a new chef who has only been in position 3 months. His wife is Front of House and is full of enthusiasm and make you feel very welcome.
Our room was 'old worldy'.
We found the dinner excellent. We are very particular about our bread as we cook our own. However, the bread at breakfast was delicious - too good to toast!

Room Tip: We were actually in the hotel but they have 'bungalows' as well,.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arundel, United Kingdom
Level 4 Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 January 2014

We were extremely fortunate to find this hotel for a special value one night break including dinner from the taster menu. We could not fault the value for money this represented.
The new owners have only been in the property since July 2013 and they obviously have plenty of ideas and plans to continue the improvement and refurbishment. The staff are welcoming, enthusiastic about the hotel and are touchingly proud of its growing reputation.
We were welcomed and shown around the property and we stayed in the superior rooms which are spacious and comfortably warm with a very large bed. They are in a separate annexe to the hotel. There is a lot of potential in the rooms and I know they are looking for top rankings so I will say that the tea/coffee could be laid out prettily on a tray and a really good quality bed spread would lift the décor to a higher level quite easily.
The evening meal is in a large dining hall and there is a cute little bar to one side. The lighting in the dining hall was cosy, but we could have done with the woodburner and the open fire being lit. Not only would it have warmed the room a little more, it would also have given that added touch to the atmosphere, we did attempt to light the fire, but there was insufficient kindling and the logs were a bit damp (probably understandable!) but it would have been nice.
The meal was a taster menu of 5 courses. When the first one arrived we wondered if we were going to leave hungry, but actually the 5 courses were a good size and we enjoyed them all.
The pea hummus was very tasty, the beetroot and creamed goats cheese was delicious, the home smoked salmon was a delicate little course but very good. The main course of pork belly, black pudding and bubble and squeak cakes with a white wine and snail veloute was very good, I did not notice "snails" as such but it all tasted excellent. Then came a small slice of treacle tart and cream - a good end to the meal. Wine was on average about £21 a bottle. We then had digestifs in the bar. The chef used some delicious roasted nuts with a couple of the courses and I would suggest they mention this when introducing the meal at the beginning to make sure no one is allergic to nuts (that may sound a bit picky, but one could tuck in and then have a bit of a shock!)
Breakfast was laid out in the main dining room. Very good menu to choose from. Good muesli and fruit compote, home baked bread, jars of jam/marmalade. Cooked breakfast had high quality bacon and meaty sausages.
All in all a very good stay in a comfortable hotel that is convenient to Bradford on Avon and Bath, which I am sure will get better and better as the new owners put their plans in place - I wish them success and I would certainly stay there again.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank Wheeler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2014

We arrived Friday afternoon, and first impressions always last and glad to say it was a "wow", quirky oak beams greet you in reception room, the hotel is mentioned in the doomsday book so we was informed by the delightful receptionist. We were shown to our room and again wasn't disappointed, it was medium size, huge bed and adequate space, great view across the fields. Breakfast was delightful and plenty and staff went out of their way to please. Will deffo be goin back again, highly recommend this hotel.

  • Stayed December 2013, travelled on business
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Review collected in partnership with this hotel

Helpful?
Thank mick c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidenhead, United Kingdom
1 review
Reviewed 14 January 2014

Delightful hotel, in a great location just outside Bradford on Avon, 10 miles from Bath. We stayed for 1 night in December as wanted to visit Bath Christmas market, and would highly recommend this hotel to anyone doing the same, it's a short train ride to Bath. Our room was clean and comfy and the staff were very friendly and helpful. We plan to return to the Old Manor again in a few months.

  • Stayed December 2013
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Marnington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hempstead, New York
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 January 2014

I hesitated to even write this review greedily wanting to keep this hidden gem a secret. While some might feel that the 5 star rating is excessive given that it is not located on the beach (which is a short car ride away) the staff and incomparable service make up for this deficiency. My family has stayed here on several occasions and we have come in large and small groups representing various age ranges, dietary restrictions and temperaments however were all delighted with our visit. The hotel manager is a local calypsonian who might sing you a song or two while enjoying your meal. The grounds are so serene we felt as if we were the only ones there. The Four Seasons is great for the spa and Oualie is fun for lunch however as long as their standards never change this will continue to be my go to when visiting Nevis.

Room Tip: Choose a corner cottage away from the pool and you'll feel like you have the property to yoursel...
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  • Stayed June 2013, travelled with family
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Helpful?
9 Thank ABG0311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

We had a lovely room, staff were very helpful breakfast was very good. The bedroom was very warm and cosy, we had our grandson with us, he enjoyed his stay as well, he would like to come back with us again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jenny123142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Moonraker

Property: The Moonraker
Address: 1 Trowle | Trowle Common, Trowbridge BA14 9BL, England (Formerly Old Manor Hotel)
Region: United Kingdom > England > Wiltshire > Trowbridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Trowbridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Moonraker 3*
Number of rooms: 21
Official Description (provided by the hotel):
The Moonraker hotel, a grade 2 listed 21 bedrooms Manor house situated on the outskirts of Bradford on Avon/ Trowbridge and a 15 minute drive from the Bath Spa. Mentioned in the Domesday book as being part of the Abbess of Glastonbury's estate, the Manor house was originally build in Queen Ann Style before being upgraded in the 17th century to Bath stone. Purchased by Tudor & Lucy Hopkins in July 2013 the hotel has undergone a full refurbishment including transforming the restaurant into a relaxed informal dining space. Head Chef Matthew Briddon (River cafe, Paul Heathcotes) joined the team in September 2013 and has created menus around the hotels kitchen garden and onsite smokery. Nine bee hives provide the hotel honey and rare breed pigs live on the grounds. Kathy Lette (writer and author) stayed at The Old Manor and wrote an article for the Express where she said: 'The bedrooms, with their four poster beds and wide wooden roof beams, are so Jane Austen-esque I kept expecting Mr Darcy to get down on bended knee' The Moonraker oozes old world charm and is a relaxed cotsworld escape with some of the UK's top attractions on its doorstep. ... more   less 
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Also Known As:
Hotel Old Manor
The Moonraker Trowbridge, Wiltshire

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