I came on an overnight health break with 5 friends. We have been coming to Fieldways regularly for approximately 12 years and have always received excellent service until now. On this occasion only the treatments we had in the spa were fantastic and couldn't be faulted, the staff here were excellent. However the stay in the hotel was quite the opposite. To begin with there was no key available for one of the rooms as a previous occupant had apparently taken it with them!!. Therefore the security for the people in that room was compromised. My group had booked our evening meal for 7.30pm. We were called in for our starter 20 minutes late and then had to wait for well over an hour for our main course, which when it eventually arrived, was nearly cold. This was only three of the six main courses ordered, the other half of the group had to wait even longer and we had finished ours by the time theirs arrived. The dessert was ok but then we weren't even offered tea or coffee after the meal. We were told that the 'chef' was on his own and struggling. My response to that would be 'get someone else in then'. We were a group of six and the only group there so if they can't cope with that many, how would they cope if they were full! The saga continued the next day at breakfast when we had to help ourselves to cereal and toast (ok not too bad, but...). There weren't any plates and the orange juice had ran out and not been filled up, the tea and coffee (which were in thermos flasks) was stone cold, there was no butter on the table and one of our group ended up going into the kitchen to get it for us. After over half an hour we had to ask to order our main breakfast!! When a member of our group finally managed to speak to the Spa Manager about the problems we had been experiencing, we did not receive an apology and it was only when we refused to pay for the desserts that we were offered vouchers as compensation. None of us wanted vouchers as this would mean that we would have to go back and we didn't want to subject ourselves to such appalling service again. The receptionist didn't seem to know what she was doing and charged one of our group for someone else's bill!. We had all come on the Health Break to relax and re-charge our batteries and ended up leaving more stressed than when we arrived. We were all very disappointed with the service received. If you are thinking of coming here I would think twice. I do not intend to return again and will look elsewhere.