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Best Western Pontypool Metro Hotel
Ranked #2 of 2 Hotels in Pontypool
Certificate of Excellence
Reviewed 5 April 2014

We have stayed in many Best Western hotels in the past, but this is the first time that we have stayed in a metro hotel. From the outside it looked just like any other service station chain hotel (travelodge, Days Inn etc). You can tell the difference once you step inside to a warm welcome and excellent furnishings. I was impressed at how well they used a small space - the hotel lobby was also the lounge, dining room and breakfast room. I see from the reviews that this doesn't suit everybody but we found it perfectly comfortable. We had an evening meal here and were also impressed with that. The menu was simple but the food was tasty and used good quality ingredients (the meat was locally sourced according the to menu and it certainly tasted good.) The prices were also very reasonable.

The hotel room was a little small, but again they made excellent use of the space that was available so we didn't feel cramped. The bed was lovely and comfortable, and we loved the decor. The hospitality tray was well-stocked and there were good quality toiletries in the shower room. Everything was spotlessly clean.

We tried to book in again this week but the hotel is fully booked for the days we wanted! Not surprising as the room prices are very cheap.

Room Tip: We had a room overlooking the car park.
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  • Stayed: April 2014, travelled on business
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 - 297 of 358 reviews

Reviewed 4 April 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western GB
Thank Mark B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this reviewResponded 1 May 2014

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Reviewed 2 April 2014

Most major trunk routes now have one or more flat-pack hotels from the major chains. The A4042 roundabout at Pontypool has a Premier Inn and a Best Western. We stayed at the Best Western, last week for three nights whilst exploring South Wales. It is snuck behind a KFC and MacDonalds. The clientele when we were staying were predominantly those on “business” rather than holiday. The hotel specification in my opinion is somewhat higher than the competition, but what makes the difference here is the attitude of the staff. All were friendly and very welcoming which is a pleasant surprise from such an establishment. This is led from the front desk by Liz who seems to know everything and apparently has a doctorate in time travel but don’t tell her I told you.

  • Stayed: March 2014, travelled as a couple
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3  Thank 2Boxes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

We booked this last minute and was not disappointed. The hotel was very clean, safe, and most of all the staff were brilliant. The location isn't great for just going off walking but they couldn't be more helpful in pointing us in the right direction, booking taxis, getting us train times etc. very friendly service and we felt very welcome. Overall a great weekend away :)

  • Stayed: March 2014
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2  Thank EmmaHamilto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Purchased a two night deal from KGB as wanted to do some Nordic walking in the area, due to a good deal to be honest was not expecting much, but how wrong was I. From the moment we arrived the staff were so friendly, welcoming and nothing was to much trouble, even helping us out with arranging where to eat ( much thanks to Joshua who was a real star) The hotel was spotless and a great breakfast considering the limited facilities that the staff had available but great variety. The only thing I could see anyone complaining about is the location, as just off the motorway, but was not an issue for us, all in all we had a fab stay and would definitely stay again.

  • Stayed: March 2014, travelled with friends
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2  Thank Louise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

One of the cleanest, most orderly travel hotels we have had the pleasure of staying at. Manageress Liz St John will pull out the stops to make your stay just right though some of her staff fall short of her own personal standards, such as the receptionist upon our arrival, who refused to hear my requests for a quiet room at the back of the hotel and wouldn't budge an inch, even though it was a quiet part of the week. thankfully the cold wet weather meant that the double glazed windows remained closed and the severe traffic outside was somewhat deadened, though my wife still thought it was intrusive enough to affect her sleep. Bad weather and the traffic made us book dinner in the hotel and again Liz St John was to the rescue with a good fist of a meal and a reasonably priced bottle of ale. Breakfast as previous threads will testify is a buffet type affair which is again poorly waited. Yet as for value for money....this place is about as good as it gets. Try it, but demand a room at the rear.

Room Tip: First floor at the rear....a must.
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  • Stayed: February 2014, travelled as a couple
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Thank pdkwilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014 via mobile

Bought via Groupon. Excellent value combined with great accommodation, service&staff. 1 minor complaint; a dishonest couple ordered food etc and billed it to our room number but reception canceled I after we disputed it and explained we were at the local Harvester at the time. This may be a common problem. Great location and town. We would happily go back as a family again and highly recommend this modern and quality hotel. Great room and facilities and excellent breakfast etc available. Explore the great surroundings and history.

Stayed: March 2014
Thank Clint S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this reviewResponded 28 March 2014

Dear clintcarol

Thank you for your reivew and for recognising how important customer service is to us at the Best Western Pontypool Metro Hotel. I am pleased the team were able to resolve the billing error in a professional manner.

Kind regards
Liz

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Additional Information about Best Western Pontypool Metro Hotel

Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pontypool
Price Range: £38 - £74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Pontypool Metro Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 
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Also Known As:
Best Western Pontypool Metro Hotel Wales

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