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BEST WESTERN Pontypool Metro Hotel
Ranked #1 of 2 Hotels in Pontypool
Certificate of Excellence
Winterbourne, UK
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great value”
4 of 5 bubbles Reviewed 16 April 2014

We stayed in a family room with a bed and a cot. There was enough space and the room was well decorated. Particularly impressed with the quality of the bed linen. We were overlooking the main road and I was a little worried about noise, but this proved to be unfounded. Very clean-apart from one dubious hair in the bathroom (seemingly fallen from the shower curtain!).

Only downside is there was only 1 large and 1 small towel provided and similarly there were only 4 milk tubs- not really enough for a family of 4. However I'm sure we could have asked for more and given the price this really is nit-picking (£48 for the room)!

Location wise, as others said fast food and Harvester on the roundabout. Useful to know there is also a big Tesco one roundabout away, great if you've forgotten anything.

Breakfast was billed as continental but actually included; cereals, bacon, beans, boiled or scrambled eggs and pastries. A good choice. There was a booking system, as it was expected to be busy, we ate early and it was very smooth and calm but also continued to look this way when we were checking out about 9.30am.

Overall, fantastic value for money and highly recommended.

Room Tip: Get a room away from the stairwell as we were woken up by people walking along the corridor in the e...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrantWhittakerYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 reviews from our community

Traveller rating
    196
    114
    16
    6
    1
See reviews for
69
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
York, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 15 April 2014

Just a stones through away from the dual carriageway, the Pontypool Metro is ideal for those who need to take a break from a long journey. The hotel has plenty of amenities just a walk away, including a fast food establishments and a fuelling station. So not only can you refuel your car, but you can also let the lovely staff at the Pontypool Metro look after you as well.
The hotel comes with plenty of parking, which is secure for all guests.
The reception area is combined with a bar, a Starbucks and seating area to enjoy a light lunch. All the bedrooms have been recently refurbished, making the rooms as upmarket as a city centre hotel. With the Pontypool being a fairly small hotel, the staff have such big personality that certainly makes up for the size of the building. The general manager, Liz is fantastic at what she does and she genuinely cares about the hotel and its success.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

We have just had a two night mid week stay here and used the hotel for a base to go and see other nearby places. We were extremely impressed with the quality and comfort of the hotel bedroom and bathroom. The breakfast was fine, plenty of choice and never too busy to find a table. On the first evening we ate at the Harvester which was very busy. The second night we drove a couple of miles to the village called 'New Inn' and ate at a pub called the Teazer. Food there was home cooked and excellent value, and the staff and other customers were very welcoming.

Don't hesitiate to book this hotel, or to visit the Teazer pub.

Room Tip: Although other reviewers have mentioned the noise, we had a room on the road side and it didn't...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karenjaynecox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at BEST WESTERN Pontypool Metro Hotel, responded to this review, 1 May 2014
Dear karenjaynecox
Thank you for your very kind review. The team and I hope to see you again very soon.
Liz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aveley
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 April 2014

Booked through well known "voucher site" so excellent value for money - even their standard rates are good. Room spacious and good quality - better than many standard chains - e.g. Premier Inn.

Staff were welcoming and friendly.

Located on an A road next door to a garage and several fast food restaurants its pretty easy to find and Pontypool very close by as was a Harvester restaurant just a a few minutes walk. This was very good value as was the India Garden in Pontypool itself which was excellent - could have probably walked this.

The self-service breakfast was very good with fruits, cereals, scrambled egg, bacon and options to boil eggs and make toast.

Bad points - the overall cleanliness of the hotel was excellent but one of the towels provided was very poor and kettle not clean. Also one of the waitresses was way too fast at clearing plates - whilst we were still eating!

Overall a very pleasant stay in a good quality hotel - highly recommended.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

Arrived tired and stressed after being caught in traffic following an accident on motorway. Was not in mood to be impressed but fantastically friendly reception staff and welcoming big sofas and small bottle of wine before even going to room made me relaxed. Room was very superior to normal lodge/premier standard with exceptionally comfortable bed, duvet and pillows. Great lighting and bigger than expected tv all added to ambience. Breakfast fine, was expecting cereal and toast so very impressed by bacon, eggs and other hot items. Most importantly the staff were chatty, helpful and went the extra mile to ensure our comfort. In hotel Starbucks great for getting coffee before taking off in the morning. A plus for me personally was the real coffee at breakfast, having been sadly disappointed recently at more expensive hotels. Ok, it's on a small trading estate and right on a dual carriageway but we had no disturbance or night noise. Go, you won't be sorry!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall, United Kingdom
Level Contributor
100 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

We have stayed in many Best Western hotels in the past, but this is the first time that we have stayed in a metro hotel. From the outside it looked just like any other service station chain hotel (travelodge, Days Inn etc). You can tell the difference once you step inside to a warm welcome and excellent furnishings. I was impressed at how well they used a small space - the hotel lobby was also the lounge, dining room and breakfast room. I see from the reviews that this doesn't suit everybody but we found it perfectly comfortable. We had an evening meal here and were also impressed with that. The menu was simple but the food was tasty and used good quality ingredients (the meat was locally sourced according the to menu and it certainly tasted good.) The prices were also very reasonable.

The hotel room was a little small, but again they made excellent use of the space that was available so we didn't feel cramped. The bed was lovely and comfortable, and we loved the decor. The hospitality tray was well-stocked and there were good quality toiletries in the shower room. Everything was spotlessly clean.

We tried to book in again this week but the hotel is fully booked for the days we wanted! Not surprising as the room prices are very cheap.

Room Tip: We had a room overlooking the car park.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Pontypool Metro Hotel

Property: BEST WESTERN Pontypool Metro Hotel
Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pontypool
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Pontypool Metro Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 
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Also Known As:
BEST WESTERN Pontypool Metro Hotel Wales

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