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“Outstanding service ”

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Best Western Pontypool Metro Hotel
Ranked #2 of 2 Hotels in Pontypool
Certificate of Excellence
Reviewed 2 June 2014 via mobile

We have had such an outstanding service at this hotel. The staff are extremely helpful, the hotel is pristine, beds are so comfy and even though we were right next to a duel carriageway we could hardly hear the traffic. Would defiantly recommend this Best Great Western Hotel.
Hannah & Kevin Jones

Stayed: June 2014, travelled as a couple
Thank hannahmjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this reviewResponded 7 June 2014

Thank you so much for your top marks, Hannah and Kevin. I am so pleased you received outstanding service, the team are delighted with your comments.
Liz

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256 - 262 of 358 reviews

Reviewed 1 June 2014

Couldn't fault this hotel apart from the immediate location - within a service station complex.
That said it does not make a difference to the immaculately clean rooms with very comfy bed.
The room temperature was perfect. Breakfast was great - hot and cold options.
Good hotel for a weekend of exploring the area but the only possible walk from the hotel is to the McD or KFC experience.

  • Stayed: June 2014, travelled as a couple
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Thank MrsO43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western GB
Thank Gary M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 31 May 2014

Lets be clear this hotel isn't perfectly placed. It is a little out of town and there is a limited dinner menu at the hotel. Both breakfast and dinner are served in an area alongside reception which would not be to everyone's taste. That said, the service at the hotel is very good and breakfast includes bacon/egg and beans as well as a good choice of continental breakfast including fruit. The rooms although not huge are perfectly adequate and clean. We did not have our evening meal here on either day and the only other places to eat within reasonable walking distance were KFC, McDonalds and Harvester. We ate in Harvester on the 1st night but I found the food poor and it appears you nearly always have a long wait here. On our 2nd night we went to the Indian Garden just outside Pontypool which was an altogether much better experience.

The town of Pontypool is not glorious but Abergavenny is not far by car and well worth a visit.

All in all we enjoyed our stay at this hotel and I would recommend it although it is worth noting the location.

  • Stayed: May 2014, travelled as a couple
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Thank Alswanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

The hotel is very small and clean. The staff are incredible nothing is too much trouble. This hotel is located behind a McDonald's, kfc and over the road from harvested. Would not recommend harvested as it is too busy but you can order in takeaway to your room. Great base for iron mountain trail which takes in beautiful scenery.

  • Stayed: May 2014, travelled as a couple
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Thank AnnieCNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this reviewResponded 7 June 2014

Dear AnnieCNottingham
Thank you for taking the time to write a review, and for your full marks.
See you soon. Liz

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Reviewed 31 May 2014

Stayed here on a KGB deal for two nights bed and breakfast.
Hotel immaculately clean, rooms really well presented.
Breakfast although continental had bacon,scrambled eggs and boiled eggs as well !!
Staff very helpful and we received a boost of complimentary Starbucks coffees on the two days.
Cannot fault this hotel which is a credit to the manager and her staff.

  • Stayed: May 2014, travelled as a couple
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Thank barney-rabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this reviewResponded 7 June 2014

Thank you for your "brilliant" review barney_rabbit!
See you soon
Liz

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Reviewed 28 May 2014

Clean comfortable good value rooms and very friendly and helpful staff. Nice breakfast with fresh fruit salad included. The location is not perfect and the adjacent KFC and McDonalds may not be everyone's idea of a romantic night out. However Pontypool is a pleasant 20 minutes walk along a cycle track and there is a regular bus service nearby but one needs a local map to find the bus stops. The hotel makes an excellent base for visiting (by car or bus) the UNESCO World Heritage site of Blaenavon as well as the Brecon Beacons National Park.

  • Stayed: May 2014, travelled solo
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Thank Susanne020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Pontypool Metro Hotel

Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pontypool
Price Range: £42 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Pontypool Metro Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 
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Also Known As:
Best Western Pontypool Metro Hotel Wales

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