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“2 Night Deal!”

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Best Western Pontypool Metro Hotel
Ranked #2 of 2 Hotels in Pontypool
Certificate of Excellence
Carmarthenshire, United Kingdom
Level Contributor
158 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“2 Night Deal!”
Reviewed 4 June 2014

Stayed here on a KGB deal,which offered 2 nights B&B and 2 Starbucks coffees each..

I can only mirror other people's comments,this is a great place to stay and is close to Usk and Abergavenny and well worth a visit, also discovered a wonderful garden centre nearby called Secret Garden..

There is a Harvester across a busy roundabout,and as others have mentioned a McDonalds and a KFC so you won't starve..

I also must mention the staff,everyone was very pleasant and helpful..

Room Tip: We had room 102 which was at the end of the corridor and on car park side,think the other side is on...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RINGLET55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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337 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Wellington, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 June 2014

J + V Somerset. Stayed here on a 2 night special deal. Couldn't fault anything even down to the helpful staff. Breakfast was included and my what a start to the day ...choice of cereals, yoghurts, toast, danish cakes, bacon, scrambled eggs, beans, boiled eggs and even choice of milks- whole, semi, or skimmed.Although food is eaten in reception area this is all very well utilised and very clean and comfortable. Thanks Best Western Pontypool. By the way we even had a free coffee each day of our stay.

Just one thing if you have a choice ask for a room overlooking the carpark. For the money we spent, I suppose we had to make do with the alternative.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 June 2014

Yes, its not exactly in the main area of Pontypool and yes its next to a McDonalds, KFC and service station. But it was just a base during the 3 days in Wales and having the service station was a bonus when we needed snacks. Although the hotel does have a limited vending machine.

We only had breakfast in the hotel but it looks like they have a limited menu during the week. The breakfast was just right for us. Not to many options, but enough to fill us up for the day to explore Wales. Hot food was beans, bacon, scrambled egg, poached egg and toast. Cereals, small pastries as well as fruit and yogurt.

We did walk over to The Harvester for a drink & wished we hadn't, very busy/noisy and very disorganized. Took us ages to get served for a drink and ended up drinking up and heading back to the hotel for a Starbucks coffee.

Staff on arrival were very friendly and helpful, a little more friendly than the staff on Saturday and Sunday.

If you fancied an idea for good food, then try the The Little Crown Inn & Restaurant. You'll need to drive or get a taxi, but defo worth the experience.

We would most defo stay at BEST WESTERN Pontypool Metro Hotel again if in the area.

Room Tip: We requested a room facing the car park (Room 220), seems to be the top tip for this hotel.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014 via mobile

We have had such an outstanding service at this hotel. The staff are extremely helpful, the hotel is pristine, beds are so comfy and even though we were right next to a duel carriageway we could hardly hear the traffic. Would defiantly recommend this Best Great Western Hotel.
Hannah & Kevin Jones

Stayed June 2014, travelled as a couple
Helpful?
Thank hannahmjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this review, 7 June 2014
Thank you so much for your top marks, Hannah and Kevin. I am so pleased you received outstanding service, the team are delighted with your comments.
Liz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 June 2014

Couldn't fault this hotel apart from the immediate location - within a service station complex.
That said it does not make a difference to the immaculately clean rooms with very comfy bed.
The room temperature was perfect. Breakfast was great - hot and cold options.
Good hotel for a weekend of exploring the area but the only possible walk from the hotel is to the McD or KFC experience.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsO43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Pontypool Metro Hotel

Property: Best Western Pontypool Metro Hotel
Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pontypool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Pontypool Metro Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 
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Also Known As:
Best Western Pontypool Metro Hotel Wales

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