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Best Western Pontypool Metro Hotel
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Reviews (379)
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All reviewsbacontravel lodgeservice stationcar parkwestern hotelsservice areawould stay againfree wifiideal locationstayed here for nightsroad sideclean roomsplenty of hot waterbiscuitsexcellent valuefull englishvisiting family
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Reviewed 27 June 2014

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 June 2014

Very pleasant motel. Staff are very helpful. The rooms are clean, comfortable and well equiped. Slight road noise if you are at the back of the hotel. Breakfast has very good range of items and a range of drinks are available from the bar at reasonable prices. Offers very good value overall and is an excellent base to explore south east Wales.

Room Tip: Try to get a room at the front as the back rooms face the dual carriageway.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 June 2014

Our second visit this year, we found the hotel to be very clean, well run and the staff very helpful. The room was well appointed, the bed was very comfortable and the shower was superb after a long, hot drive. The only small thing that could be done to improve the experience was to supply a disposable shower cap among the other toiletries...
PS. Excellent breakfast!

Room Tip: Best to ask for a room away from the main road.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

We booked a kgb deal for a couple of nights and assumed tthe hotel would be the normal run of the mill commercial stays. The rooms are comfortable with an excellent bed. Bathroom is adequate with a brilliant shower. What makes this different are the staff. Liz and her team really do make you feel very welcome and nothing seems to be too much trouble. Thank you again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mike W W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this reviewResponded 20 June 2014

Dear Mike W W. Thank you for your great comments. I am so pleased that we all made you feel so welcome.
See you again soon
Liz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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