We were told that Mark & Meadows was the best hotel in Shantiniketan. In our opinion it was also the worst. As soon as we entered the reception the mosquitoes started attacking us. It was much worse in the room. Not only mosquitoes but also flies and lizards were everywhere. They entered the room because the door had been open, the window in the bathroom was not sealed and the air conditioner was not on. We called the staff to help clean up the room. They used so much insect spray that we had to leave the room. The lizard was guided by a stick to leave the room. When they told us that we could go back to the room we saw the floor covered by dead insects. They didn´t even clean it!!! Our patience ended exactly at this point. We told them that if they didn´t give us a better room we wouldn´t pay. We shifted rooms. The air conditioner in the new room was on and it seemed that they had killed the insects and removed them before our arrival. But, since the windows of the bathroom were not sealed, at night we had to sleep with two lizards making noises in our room. Outside the rooms, at night, it is possible to see several frogs that jump from one side to the other while we walk. The bathroom is very dirty. The restaurant is not different! The door that goes to the kitchen once was white, but nowadays it is almost black with dirt. The staff is inefficient. The front desk staff was lethargic! Simply the worst hotel we have ever been in.