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“Terrible service”

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Copamarina Beach Resort & Spa
Ranked #1 of 2 Hotels in Guanica
Certificate of Excellence
Cayey, Puerto Rico, Caribbean
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible service”
Reviewed 11 July 2014

Called for maintenance service several times for over two hours, even doe Service Desk responded no one from maintenance show up to my room. I walked to the service desk and they said maintenance just leave, without taking in care of any of the calls. The closet in the room have moth everywhere. The room look like abandoned. It was my first time staying in this resort, if can called that way. The location is good but there is no value for the money. I stayed in better places in the island with same amenities for less.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelingtheworl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rabin O, General Manager at Copamarina Beach Resort & Spa, responded to this review, 16 July 2014
Dear ''Terrible service"'

Please receive my most sincere apologies for not being up to your expectations and fail to respond to your request on time. Your comments are appreciated and will give us an opportunity to review and improve our guest request / response program as well as our pest control program.

Hopefully we will have an opportunity to see you again and gain your trust in Copamarina

Sincerely

Rabin Ortiz
General Manager
rortiz@copamarina.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (267)
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English first
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

My wife and I stayed at the Copamarina towards the end of June 2014 and really enjoyed the resort and surrounding natural environment, the forest and ocean.

Having been to the area before, we felt generally secure in driving the dark, winding road at night along the ocean and then through the forest. We checked in a bit late around 9:00 pm and were greeted by friendly, helpful staff. They were efficient and helped us with our luggage to our room. While the room is not top star quality, it's comfortable and clean and provides easy access to the great surroundings and activities. Additionally, the room provided a comfortable bed, television, refrigerator, and a nice view overlooking the water. While at the Copamarina, we hiked the Guanica dry forest, had a drink at the outdoor bar to watch World Cup Soccer, and rented a 2-person kayak at the lodge and took it to Gillegan's Island. During the rental process, the instructors provided very basic instruction and sent us on our way. If you rent a kayak, know that there is some current and winds generally blowing from the east so be sure to calculate that into your trajectory in heading for the island; otherwise you could get caught in the greater current and miss your target and have to be picked up by the motorized boat. The trip going to the island took about 30 minutes or so and the return about half the time. Note that Gillegan's Island can be very crowded with people who take ferry boats from the nearby dock and spend a good portion of the day there, drinking, grilling, eating, playing music, etc. On the island and in the water, we found a significant amount of trash and dangerous objects if you are in your bare feet - broken glass, beer cans, tampons, condoms, etc.

If you are kayaking and want a better nature experience you may want to head to a different island or other part of the coast line which is less inhabited. Back to the Copamarino - we would definitely go back there and spend a few days. The Guanica area has many other natural places to visit and its a good place to lodge since it offers a descent room, onsite food and services, beach access, and even a spa with massage. The beaches were clean and the resort provides chairs, umbrellas, etc.

Room Tip: When you drive along coastal areas, such as Guanica, you will see Tsunami evacuation routes posted...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank poolesvilletraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014 via mobile

This place has a lot of activities to do! It's got two large pools (which one of them is only 3'6" at it's deepest end), two jacuzzis and two smaller pools just for kids. The beach had a lot of algae, but it's fun if you like to snorkel with the kids... not so great for kids who find it "yucky". It has a little dock where they take you to Gilligan's Island (YES! Gilligan's Island), which is not really a private island like some people think. It's totally open to the public in general, just not through the resort's facilities. That island is really nice! The water is crystalline and there's a lot of fishes (which my little one enjoyed a lot). There's also different kinds of water activities like kayaking paddle boats, etc. You can rent these. There's also an area for kids to play in like a "jungle gym" (that's how we used to call it when I was a kid).

Oh! And if you want to eat at the hotel's restaurant, they have two: a formal dining room inside where you have to make reservations, and a more laid-back, open restaurant (the host seemed more like a waitress than a host because she wasn't at the entrance very often, leaving customers waiting for long periods of time) and they also have waiters at the beach with a reduced menu. AND they have a carry-out service where you can order from your room and they call you for pickup when the food's done. That was nice for when we came from a long day at the beach and didn't want to leave the room.

Housekeeping was not so great, though. They made our beds, took the trash out, and changed our towels, but that's basically it. Oh! And they brought the little bags of coffee every day (Side note to management: please change the coffee makers. They make NASTY coffee. Yaucono's a really good coffee... I drink it... so I know it wasn't that the coffee was bad.) The floor was dirty from the moment we arrived and they didn't seem to clean it that well during our stay either. Not very pleased with their service, even though they were friendly.

All in all, it was a great stay. I really enjoyed it, and want to go back and probably stay longer (maybe a week... we stayed 4 nights). I'd definitely recommend this hotel to anyone. I'd just like a better housekeeping service next time.

Stayed June 2014, travelled with family
Helpful?
2 Thank Migdalia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
Reviewed 3 July 2014 via mobile

Had everything we needed for a relaxing time at the beach. Only negative is the quality if good available at the resort restaurant. Prices are too high for the quality but there are a couple of gems on the menu. Homemade ice cream and the mofongo were worth it. Good room, great property too. Found a huge hermit crab and conch right on the beach first day.

Stayed July 2014
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAN JUAN
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2014

It is a very relaxing environment, but the front desk is not very helpful. Don't even think about checking in before 3PM, and checkout is a hassle. All is manual, nothing is automated.
Robes and slippers showed up the second day of our stay. Food at Las Palmas is mediocre, at best. Breakfasts were included, but you have to wait for a table. The selection of pastries is only muffins. Overall, underwhelming. Drinks were good, and Saturday night there was a live guitarist.

Room Tip: Rooms on first floor near the lobby are nearest to the pools, restaurants, beach activities, etc. N...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014

I was really excited about staying at this hotel; it was in the perfect location because my husband's family lives in Guanica and he wanted to show us the western part of Puerto Rico. Here are a few of the great things about this hotel: their grounds are very beautiful, I love that they have movie night on the lawn, which is great for kids after a long day. My dissapointment set in as soon as we got to the hotel and had to wait 10 minutes for someone to take our bags to the room, so we just brought them up ourselves. Also, when we took the ferry to Gilligan's Island, we were told that the last ferry was at 4pm, so we at the dock at 3:45 and the ferry never came at 4pm. When my husband called the hotel, the lady at the desk said she would find out what was going on and call us back. Needless to say, she never called us back and the ferry didn't show up until after 4:30. When my husband complained to the captain of the ferry, he tried to tell my husband his watch was wrong. When my husband finally assured him that he had the correct time, the captain was just silent, not even an apology?? The rooms are quite old; the newest thing you will find is a flat screen TV. Our shower barely had an water pressure and our refridgerator smelled like a sewer. When our safe wouldn't open we called for service and that took 15 min. When we called the front desk for towels we actually made a bet to see how long it would take (10 min). Bottom line, is that I could have excused the room if the customer service at the hotel would have been better. The price of the room is way too expensive for the "lack of customer service" and the room condition. I know hotels are limited on the west coast of Puerto Rico, but my advice is to take the time and search for a better one.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JazzoQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 June 2014 via mobile

I have stayed here before and always loved it. Cleanliness is good. Got a little shock from the coffee maker and got a new one 2 hours after I called. Price for Guilligan Island was ok but a 6 month old baby sitting in a lap and paying the same amount as an adult is absurd. Overall and besides those 2 inconveniences, The hotel has it all! You feel in paradise.

Stayed June 2014, travelled with friends
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copamarina Beach Resort & Spa

Property: Copamarina Beach Resort & Spa
Address: Rte 333 Km 6.5 | Caña Gorda Beach, Guanica 00653, Puerto Rico (Formerly Copamarina Beach Resort & Spa, BW Premier Collection)
Region: Caribbean > Puerto Rico > Guanica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Guanica
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Copamarina Beach Resort & Spa 3.5*
Number of rooms: 104
Official Description (provided by the hotel):
On Puerto Rico's undiscovered Southwestern coast is one of the Island's best-kept secrets. This beautifully landscaped, 20-acre tropical resort is situated on an isolated 3/4 mile crescent of Caribbean beachfront. The resort offers the finest in relaxation, dining, diving, sailing and eco-tourist wonders to create the perfect vacation experience. ... more   less 
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Also Known As:
Copamarina Beach Hotel Guanica
Copamarina Beach Resort All Inclusive
Copamarina Beach Resort Puerto Rico
Copamarina Beach Resort & Spa Puerto Rico/Guanica

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