Hi, I'm writing to lonely planet in order to question the integrity of their service. We went to this hotel in order to check the rooms as it was the highest rated one in their guide, with awesome review from them. However, we didn't stay there due to the awful aspect of the rooms, and avoided the restaurant during our 1st day as we didn't feel like appreciating being shouted at in the street in order to ask us to check the menu. We however had to eat there on the following morning and lunch as we had scheduled a climbing session with slo poney agency (located 1st floor of their hotel), and ended up mad for the day and sick for the rest of the trip! Service was awful, we were shouted at when ordering, the waitress refused to change our order when we changed our mind during ordering, the prices are twice higher than other restaurants, and the food doesn't taste too good. But, the best always coming second, we got all sick (4 of us) a few hours later and for the following days! And for te 1st time of the trip... We all had an amazing time in vietnam, north and south, with amazing people, staff, food an experience, but these guys are the worst thing I've been expreriencing in years!
As a note, the tour agency Slo Poney isn't a great one either, we paid 60$ each for a morning of climbing + lunch, which started 1 hour late and without lunch...
- Also Known As:
- The Noble House Hotel Cat Ba