We stayed at The Sol Cayo Largo resort from February 27 to March 6, 2011. We travel frequently to the Caribbean and Cuba.
We loved almost all aspects of this hotel: the layout of the grounds, the great care in maintaining beautiful surroundings – all those wonderful palm trees in various stages of growth. We were utterly charmed by the décor of the rooms and the fact that they seemed well sound-proofed.
The food (although not great) was the best we have found in Cuba so far. The pool had many lounge chairs with available shading. If it was not for ONE drawback, we would be repeat customers at this resort every year.
BIG Con : The loud music at the pool
The endless, unpredictable schedule of very loud, irritating music (some form of Spanish rap) at the pool ruined it for us. We never did find a quiet spot at the pool – on either side of it! In fact, we often were faced with multiple sources of loud music at once: coming from the Sol Azul Bar AND from the other side of the pool; or when on the other side of the pool (away from the bar), from the lobby AND from the pool. The resulting cacophony was extremely grating on the nerves. Furthermore, we could not plan on when to go to the pool – as there seemed to be no regular music breaks, no predictable schedule.
Complaining at the front desk had no impact on the situation. Several other guests made the same comments to us and the Air Canada representative. (How many other guests had the same problem, but said nothing?)
Now, this situation would be less problematic if the beach in front of the hotel was regularly accessible. However during our stay, the ocean was very rough – and there was no beach to speak of (and the condition of the palapas and beach chairs was terrible). Escaping to beautiful Playa Paraiso was not usually a good alternative as it did not have enough shade or chairs.
Suggestion to management
You could establish a schedule of “music / peace and quiet” at the pool and inform the guests about this schedule. This would allow people seeking peace and quiet - why many of us go on vacation in the South – to find the peace they need AND the ability to plan their day.
We sent a letter about this to Mr. Gabriel Escarrer, President of Sol Melia Cuba, months ago – as we were invited to. We asked him to get back to us about our simple suggestion. We never received a response.
So do not bother posting one of your “thanks for your feedback” responses. These are not credible. We will not be returning (or recommending this place) unless we read that the situation has been addressed from a credible source – other visitors.
- Official Description (provided by the hotel):
- Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Melia, HotelsClick, TravelUp, Travel Republic (UK) and Odigeo so you can book your Sol Cayo Largo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sol Cayo Largo Hotel Cayo Largo
- Sol Hotel Cayo Largo
- Cayo Largo Cuba
- Cayo Largo Sol Hotel
- Sol Club Cayo Largo