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“Almost paradise : loud irritating music at pool ruined it” 3 of 5 bubbles
Review of Sol Cayo Largo

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Sol Cayo Largo
Ranked #2 of 6 Hotels in Cayo Largo
Montreal
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Almost paradise : loud irritating music at pool ruined it”
3 of 5 bubbles Reviewed 21 August 2011

We stayed at The Sol Cayo Largo resort from February 27 to March 6, 2011. We travel frequently to the Caribbean and Cuba.

We loved almost all aspects of this hotel: the layout of the grounds, the great care in maintaining beautiful surroundings – all those wonderful palm trees in various stages of growth. We were utterly charmed by the décor of the rooms and the fact that they seemed well sound-proofed.

The food (although not great) was the best we have found in Cuba so far. The pool had many lounge chairs with available shading. If it was not for ONE drawback, we would be repeat customers at this resort every year.

BIG Con : The loud music at the pool

The endless, unpredictable schedule of very loud, irritating music (some form of Spanish rap) at the pool ruined it for us. We never did find a quiet spot at the pool – on either side of it! In fact, we often were faced with multiple sources of loud music at once: coming from the Sol Azul Bar AND from the other side of the pool; or when on the other side of the pool (away from the bar), from the lobby AND from the pool. The resulting cacophony was extremely grating on the nerves. Furthermore, we could not plan on when to go to the pool – as there seemed to be no regular music breaks, no predictable schedule.

Complaining at the front desk had no impact on the situation. Several other guests made the same comments to us and the Air Canada representative. (How many other guests had the same problem, but said nothing?)

Now, this situation would be less problematic if the beach in front of the hotel was regularly accessible. However during our stay, the ocean was very rough – and there was no beach to speak of (and the condition of the palapas and beach chairs was terrible). Escaping to beautiful Playa Paraiso was not usually a good alternative as it did not have enough shade or chairs.

Suggestion to management

You could establish a schedule of “music / peace and quiet” at the pool and inform the guests about this schedule. This would allow people seeking peace and quiet - why many of us go on vacation in the South – to find the peace they need AND the ability to plan their day.

We sent a letter about this to Mr. Gabriel Escarrer, President of Sol Melia Cuba, months ago – as we were invited to. We asked him to get back to us about our simple suggestion. We never received a response.

So do not bother posting one of your “thanks for your feedback” responses. These are not credible. We will not be returning (or recommending this place) unless we read that the situation has been addressed from a credible source – other visitors.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank ROAM006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 4 September 2011
Dear Client,
Unfortunately we have not noticed so far about your opinions and that is the reason we were not able to give you a proper response. We would like to apologize for the inconveniences you have perceived during your stay.
Hotel´s feedback is an important tool used and checked by our Sol Cayo Largo Quality Office. All comments are carefully analyzed in order to advise the Management for taking the right decisions in the correct direction to achieve client´s satisfaction as possible.
Regarding the music we would like you to know we have a standard for any detail as a Meliá 4* resort, and for instance the music is regulated and guaranteed on a pleasant level. We are going to check this matter taking in account your observation.
We would be honored if you decide to visit our hotel in the future and for me it will be a real pleasure to greet you in person.
Best regards,
Fabrizio Testoni
General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 5 August 2011

My first complaint is about "Hola sun", not the hotel. When my friend and I went arrived at the air port, the Hola-sun representative (an lady in her 50s) mistaken us for another hotel. Thanks to her, our luggage were unloaded to the wrong hotel, and we missed the briefing meeting, which was important for us as first-timers to Cuba.

Now let's talk about the hotel. At around 3:30PM we checked in, but no room cards were given to us. We had to ask to be informed that our room were NOT ready and we had to wait TWO hours, although the sign on the wall specifically says the check-in time is 3:00PM. Exhausted by the long flight, we really needed to sit down for a drink or food, but the pretty young receptionist did not volunteer any information on that. Again, we had to ask if any restaurant was open. And if not, where we could find food. During the whole time, those receptionists just could not care less, which almost made us believe we should feel guilty to bother her with questions.

When we finally sat down in the "snack bar", which was the only place we can eat at that time, we had to wait for more than 10 minutes before a waiter approached us. Before that happened, we tried to make eye contact with them to get their attention, but nobody realized we were two hungry new arrivals, not two guests who just jumped out of the pool.

Our room looked new and clean, but the wire of one of the table lamps was exposed. It was simply unplugged, instead of being repaired, replaced or removed. The AC worked fine, but I gave up on trying to adjust the temperature, even though I followed the instructions many times word by word. The washroom was OK, but not comparable to North American standard. The towels are way off their original colors, but we could live with it.

They had two buffet restaurant open, one for breakfast and one for dinner. The food has a lot of variety. To us, the taste was not top notch but we got used to it. The big problem was that it was very likely you would see a couple of flies were enjoying the food you were about to pick. For that reason, I usually stick with the food that was cooked in front of me. What surprised me if the tastelessness of the fruits, except the papaya, which tasted good once a while.

During the whole week we stayed there, the only clock in the lobby never worked, which made it very inconvenient for us, especially when we were waiting for a bus. When I asked, the receptionist just shrugged his shoulders.

So, what are the good things about this place?

1) Amazing natural beaches. The beach by the hotel is narrow, rocky and full of seaweeds, but there are two BIG beaches at the west end of the island, and the free shuttle "train" will take you from the hotel to there. These beaches are wide, clean, all natural. Most importantly, not crowded at all.

2) The night shows. There were 7 professional dancers who performed almost every night. Other cast member did comedies, lip syncs, and interactive games with audiences. All of them were very talented and friendly.

About day trips:

1) I recommend Coco Special (sunset cruise). What expressed me most was the natural swimming pool. The crew member's English is very limited, so they might not be able to teach you how to do snorkeling if it is your first time

2) I don't recommend Havana day trip. The guide only gave us 10 minutes at each of the three major photo spots, so I was literally running around to snap pictures. In the end, she dropped us to the airport 90 minutes before the flight, which was way too early considering how small the airport was and how quick the check-in procedure was. In a word, it was not worth the hefty price we paid.

  • Stayed July 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank yichen70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 17 August 2011
Dear clients
We really appreciated your comments in the web site Trip Advisor about your stay in our Hotel and the services that you have received, we have readied carefully and we have taken actions in order to satisfy the futures clients, Honestly we really sorry about the inconveniences you had in our resort and we give you our apologizes .Also we will let know to the entertainment staff your positive comments about their good job.
We hope to have opportunity once again to receive you in our resort if you would give us this satisfaction don´t hesitate in contact us in order to offer you specials attentions.
At your disposal
Fabrizio Testoni
General Manager
Hotel Sol Cayo Largo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 2 August 2011

After reading the good and the bad reviews of this hotel i gave it a change and whent in the month of july with my fiancé. Well after reading the reviews of travelers and the comment of the manager on them well notthing has really change so far, FIRST, the food was invaded with flies and nobody does notthing about it. The food that was made for supper was back in the breakfest buffet "like the fried rhum banana" thank good the had a pasta station for lunch and supper and a crepe station for breakfest.
2nd: we knew they were going to be a lot of mosquitos but that was just to much not a good season to go but thats not the hotel problem.
The beach in front of the hotel is nice but rought and full of seaweeds that are never clean. But the other beaches like sirena and paraiso are just AMAZING if you manage to get there,there is 2 trains for 3 resorts and they are always pack if they are not broken. Or you can take the taxi that never arrive for 2$ per person for a 10min ride. So to go to these beaches you got to be patiant or wake up really early. If you are a beach lover and dont expect to much from the hotel them go

  • Stayed July 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Mister_Stan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 17 August 2011
Dear Clients
We are thankful for been chosen for you, to enjoy your vacations in our Hotel and we are really sorry we didn’t reach your expectative, we have readied carefully your comments and we will work harder in order to improve continuously to satisfy our clients .It will be a great pleasure for us to receive you once again and then have the chance to improve your last opinion.
Best regards
Fabrizio Testoni.
General Manager
Hotel Sol Cayo Largo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

We went for 10 days last November 7th. And now we will return this September 2, 2011 for 2 weeks.

We love so many things about this resort. The staff are remarkable and so friendly and eager to help with any issue you may have.
We had a problem with hot water and they did their best and moved us to another room.

This resort really appreciates repeat guests. They treat us very well.

The beaches are ... well, maybe the best in all of Cuba.
The rooms are colorful and really makes you feel like you are on vacation!
The 2nd floor rooms are our favorite, with the vaulted ceiling.

The restaurants and buffet - good food and exceptional service.

And the entertainment, always special.

I have only good things to say about the Sol, Cayo Largo.
If you have any questions, feel free to contact us.

Danny and Claude

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Danny&Claude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 17 August 2011
Dear Clients
We are proud to be part of your good comments, we will keep on working hard in order to increase the level of service and maintain the highest standard for the clients who choose us as perfect destination. It will be a good pleasure to receive you once again.
Best regards
Fabrizio Testoni.
General Manager
Hotel Sol Cayo Largo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southern ontario
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 20 July 2011

Long flight with Canjet included breakfast, and a stop in Santiago. We sat on the tarmac for close to an hour with the doors open and the air on, so it was fine. Expected the stop, so no biggie.
Ten minutes off the plane and we had exited immigration, picked up luggage and were heading for the bus. We got a kick out of the drug sniffing dog climbing right up on the belt with the luggage. Don't think too much gets by this guy!
We had asked for a second floor room with a king bed and that's what we got. We were close to the pool, overlooking the spa and have no complaints. We received a bottle of sparkling wine because it was our anniversay. Nice touch. The pools were clean and very attractive. No shortage of chairs or shade at the pool or on the beach while we were there. We appreciated the book exchange at the towel hut.
We used the spa ior pedicures only but it seemed very popular. First time for DH.
We did not enjoy the train ride to Sirena Beach and took the taxi back for two pesos each. A second train came along for anyone who could not get in the first one. We noticed some people had left in disgust when all they needed to do was wait a minute! Once at the beach, there were not enough chairs. Considering that it is the hotel's "Beach Club" maybe that should be addressed. We took a cooler bag with some juice and a few beers. Less wave action there but still too wavy to snorkel so they would not let anyone use the equipment that day. Very pretty place.
Usually we skip the tour guide info session but this time we attended because we wanted to book the boat trip. We took a trip on the Coco Club that included snorkelling, Iguana island and a lobster dinner. It was terrific. Meal was great, open bar and friendly staff. We stayed on the water till sunset. I did not enjoy being buzzed by the plane that sprays for insects so if I went again it would not be in the summer when the mosquito is king of Cayo Largo.
Food was good by Cuban standards. One night we had roast turkey, another night roast pork and then red snapper. There was a pasta station and lots of mystery choices too. Breakfast had two egg stations and a woman who made crepes. The desserts were up and down and we favoured the flambeed bananas with a scoop of ice cream. In ten trips to the Caribbean I have never been sick but this time Montezuma arrived with a vengeance. I thought I was being careful, avoiding the sun, limiting booze intake etc. but it was one heck of a night hugging the toilet bowl. Met several others who suffered to some degree with the same thing.
Unlike previous reviewers we found the staff to be charming, whether we had a tip in hand or not. We had great service from Guillermo in the buffet. We gifted the ladies in the shop with some running shoes one day, and when we were checking out they brought us a bag with a cigar and a little ornament. That was a real treat for us and most unexpected. It felt very genuine.
My DH loved the beach and although I enjoyed the beauty of it, the waves were too much for me. We walked east for about an hour and saw very few people. Loved that.
Did not watch the shows at night preferring a good book over the mosquito repellent that would be required to stay out.
There were very few English speakers at the resort but the couples we met from Ontario were great fun. Most guests seemed to be from S. America, Italy and Quebec. For that reason I would not recommend this resort to someone travelling alone but for couples it's just great.
DH would go back in a minute, but I' don't think so despite many many pluses the pleasant staff being number one.

Room Tip: Second floor rooms felt more spacious because of the high ceilings.
See more room tips
  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank susierotolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 22 July 2011
Dear clients,
It was a pleasure for our staff to attend you during your stay where you were celebrating your wedding anniversary. Thank you for to have chosen our hotel for this important moment.
We would like to welcome you back again just because our beautiful beach or because a new reason to meet Cuban friends in Sol Cayo Largo.
Best regards,
Fabrizio Testoni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 13 July 2011

I was amazed at the discrepancies between reviews here: some folks loved the place, others hated it. Reality probably lies somewhere in the middle, because we found both pros and cons. I'll share a few of mine.

Pros

1. It's not work. Keep your eye on the big picture.
2. The beaches are beautiful, with deep turquoise water and white sand
3. Scooters are old and frail, but the service was reliable and they're fun. Inhale the perfume on the wind (from the flowers) as you drive up the long, winding road to the hotel.
4. Enjoyed the spaaah...massage, mud treatments, jacuzzi and gym all set back from the main drag. Good quality at a reasonable price. Gym was impressive, and apparently they have classes like yoga and tai chi daily that I planned to make but never did.
5. Consider the turtle-release and beach visit over two consecutive nights. Second part is a middle-of-the-night hike to see a sea turtle(s) lumber up from the beach, dig a hole, lay about 100 eggs and then lumber back to the sea. Tiring and physically demanding, but miraculous to see.
6. No effusive praise, no strong complaints. Food was ok, though it all seems to have a standard taste and smell across resorts. Rooms were fine; etc. A basic exchange of money for services.

Cons

1. The beach is, generally, too rough to be swimmable. You will have to take their little commuter train, or a cab, offsite to a public beach.
2. NOT ENOUGH, not enough, not enough. Not enough seats on the beach train. Not enough palapas at any of the beaches or around the pool. Not enough turkey at the buffet. I actually saw a grown woman take off in a sprint from the lineup when the beach train arrived -- very undignified. There`s constant anxiety about being left out or left befhind, constant competition with other patrons for scarce resources.
3. Surly staff -- the worst I`ve seen in Cuba, or anywhere else. Unless you`re a pretty young woman, in which case they`ll flirt and fawn like nobodoy`s business.
4. The mosquitos can eat you alive, and the buffet restaurant is open air. Food is covered with flies, and you are covered with mosquitos. Plus they make no attempt to shoo away the legions of cats who sit and stare up at you hungrily while you eat. One night, after eyeing us at length, a cat jumped up onto the table and knocked my plate over.
5. The resort is very spread out, requiring a great deal of walking - a bummer if you forget something somewhere and have to traipse all the way back. But more worrisome is the lack (absence) of lighting throughout the property at night -- very unnerving given the presence of snakes, lizards, giant crabs and all manner of nocturnal creatures on the island.
6. Poor communication, or lack of information. Little information is posted, and it is rare for anyone from the hotel to offer verbal assistance. You get on a bus that you deduce is the one you want -- and it is, except the driver doesn`t tell you he`s doing a circuit that will take you to every other hotel on the island. You`re confused: maybe you got on the wrong bus. Or you don`t get a spot on the last train leaving from the beach. Nobody tells you if another is coming...so you panic, fearing you`ll be stranded at the beach overnight.

We had a great vacation, but there were many small irritations we had to overlook. I doubt we`ll go back there again; there are places in Cuba we like a lot more.

  • Stayed July 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank wonog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 22 July 2011
Dear client,
Thank you for letting us know your impressions about your recently stay in Sol Cayo Largo. Your opinion it has been really valuable because you gave us important elements in order to achieve a better service and client’s satisfaction.
We would be honored if you decide to choose our hotel in the future and we will be pleased in greet you in person.
Sincerely,
Fabrizio Testoni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 2 July 2011

My husband and 4 year old stayed here for 1 week in June. We got a great deal from Hola Sun vacations. We flew CanJet and the service was fantastic.

The resort claims to be a 4* but I would really only give it a 2.5* or 3* at the most. The grounds fairly well kept though when we were there, none of the water features were working. The pool is very nice but does need some repairs (ripped liner etc.).

There is a beach at the hotel but it can be difficult to access and varies in width substantially from day to day. There always seemed to be lots of beach chairs available. The other option is to take the free shuttle train to one of the nearby beaches. Not as convenient, but the beaches are spectacular.

The beds are not very comfortable but overall the rooms are fine, if basic.

The food is my biggest gripe. I had been warned about the food in Cuba in general but was still very disappointed. Food sits out way too long and a lot of it looked questionable. Even though there was lots of choice, there were actually very few things I felt comfortable eating or giving my son. We travel a lot and are open to trying many different cuisines but this was more a question of food safety. Better to stick with the pasta, pizza and grilling stations. The poolside cafe was good, as was the international a la carte restaurant.

My other major complaint was that you had to tip for absolutely Everything. You did not get served and nothing got done unless you tipped. If you want your room cleaned before 5pm, make sure you leave a tip! If you want to get served at a restaurant or bar you have to tip.

All in all, it is an average resort but not great, As long as you do not expect too much and are prepared to tip, you will be fine. If you can get a good package deal, then it is actually a very good value.

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank krm500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, 22 July 2011
Dear Mrs,
We would like to thank you for feedback about your vacations in our hotel.
We have taken note about some details that you kindly have let us know and specifically about some member staff behavior we would like you to accept apologizes. It is very important for our daily performance to receive your comments.
It would be a pleasure to welcome you back in the future in Sol Cayo Largo or in other Meliá Hotels International´s resort.
Best regards,
Fabrizio Testoni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Cayo Largo

Property: Sol Cayo Largo
Address: Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo 27900, Cuba
Region: Caribbean > Cuba > Cayo Largo
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Cayo Largo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Cayo Largo 4*
Number of rooms: 296
Official Description (provided by the hotel):
Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more   less 
Reservation Options:
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Also Known As:
Sol Cayo Largo Hotel Cayo Largo
Sol Hotel Cayo Largo
Cayo Largo Cuba
Cayo Largo Sol Hotel
Sol Club Cayo Largo

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