The hotel is about 5 mins away from the airport and that there was not that long drive to the hotel. There was welcoming music as you checked into your hotel at the service desk some people where handing out drinks. The resort was at full capacity The Food was pretty tasty in the buffet I could say we never went hungry. The Beach at our resort was amazing we were lucky for the time of year.
Ok now where do I start..... First I found that No one was very helpful with getting your bags around with out their hand deep in your pocket for a 10 or 5 peso note... Once you gave that money out you would get some attention for your luggage. So we all got settled down in our rooms... So what would be the first Thing you would want to do.... Ahh the Bar.... Once again The Day Bartender Staff were really extremely rude!!!! Wow what a great feeling to be in your wonderful hotel.... The worst Bartender was Addel and The guy who has Glasses Named Remon or something. I bet there are alot of Cuban's who would cut off their right Arm to have this job... I also found when you went to the disco at night the Bartender was watching TV I had to wait 15 min's to get a Drink I did not cat call nor whistle to get his attention. The Guy was fully focused on The Baseball game and did not give a hoot about serving his customers. Just because there are 3 major hotels in cayo largo and for some reason you happen to fall into first place does not make it ok for the hotel staff to be complete @sses.
The best I have seen staff members Picking their noses and then serving customers during the lunch hour's. At the lunch restaurant where you get the pizza's. I remember seen one guy named Orly That did this 3 times during my Stay. I find that disgusting and One of the main reasons I would never go back nor will I mention anything good about this hotel. For all I would noticed that the staff where very worn out and Miserable and angry and they rubbed it on the guest at the hotel. I found when you politely asked for something it was always questioned and Looked like it was a massive burden to these Over Tipped Over paid whiny little @sses that cared only if you dropped them a 20 cuc or a 50 cuc tip. I will never return to this hit hole of a hotel nor will I tell my worst enemy to pay a visit to this poor Customer Service Hotel!!!!
- Official Description (provided by the hotel):
- Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more less
- Reservation Options:
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- Also Known As:
- Sol Cayo Largo Hotel Cayo Largo
- Sol Hotel Cayo Largo
- Cayo Largo Cuba
- Cayo Largo Sol Hotel
- Sol Club Cayo Largo