There has been chatter as of late on the forums regarding possible renovations and/or overhaul in respect to rooms and services, at the Sol Cayo Largo. These have been confirmed by a few statements made by the Sol's (new) General Manager, Mr. Thomas Lehnhooff, in response to a number of recent reviews on TA. This review is to confirm that we experienced some of the improvements and redesigns of the hotel services earlier this spring.
After our visit last year, we contemplated not entertaining a return visit to SCL. We agreed with a TripAdvisor friend who stated "We just weren't that enamoured by it on our last vacation"… which really resonated with us. However, we found a Superior Package that included an OceanView Suite along with VIP privileges ~ which looked very appealing. We anticipated a better experience for us this visit, and we were not disappointed!
Some of the included pluses that we enjoyed were the private check-in done by the ever-efficient Ivis, who called us out of the whole busload lineup of passengers and escorted us to seats at the small side table, where she had cava poured and refilled, for our enjoyment. She booked our a la carte restaurants at that time, including an "bonus" Lobster dinner at the recently remodelled Las Trinas => it was wonderful not to have to line up at the Gazebo @ 4pm, taking away precious vacation time, to do this. We also learned that the Beach Ranchon was back to being an a la carte for dinner, so no more lineups outdoors retrieving your own main entree! Excellent! We were then escorted, along with our luggage onto a mini-tram for a ride past the revamped and working "Lagoon Fountains" to our OceanView room, exactly in the area we requested. It was a brilliant beginning for a (dare I say 5*?) vacation!
It was so nice to have a welcome bottle of rum and the mini-bar stocked with soft drinks, juice, beer => more than just the usual one bottle of water. Plus, the VIP room amenities that didn't run out throughout the week were very much appreciated. Also, not having to go to the Activities Centre to retrieve beach towels, which were in our room upon arrival, was an added bonus. As well, the express delivery and pick-up of luggage both upon arrival and departure! => can you tell we don't like lineups ;-) Other included privileges, which were not required for us this visit, but others would probably appreciate, were the guaranteed late check out and the 20% discount at the Wellness Centre. The linens & towels were still hit and miss with wear and stains, but were replaced when asked. As well, the room was well cleaned throughout the week, as always => a fact from day one, way back when, on our very first visit.
We didn't meet Mr. Lehnhooff in May, but did witness this GM in action ~ he's a "hands on" manager that seemed to be everywhere: Helping "bus" tables at both the Ranchon and the Buffet, wiping and setting tables, pretty much every day, especially for lunch at the Ranchon. Checking the temperature of food on the buffets at both restaurants. Lighting incense (for lack of a better term) at the Ranchon to repel insects. Readdressing staff who had been neglecting their duties (dancing with each other), ignoring the fact that they should have been attending to the huge lineup of guests at the entrance to the dinner Buffet, that were backed up almost to the Lobby. Then, one evening, while checking in on the malfunctioning AC in Las Trinas, he ended up smoothly assisting the female head Maitre'd, when guests arrived without following the dress-code ~ redirecting them to the Buffet instead. Bravo! Why do people insist on not dressing appropriately for dinner, disrespecting the stated dress-codes, where your server is better dressed than you?
We were quite impressed with this display of leadership, and hope that he continues with the SolMelia chain, bringing the Sol Cayo Largo up to its "full potential" and becoming the stellar resort it is meant to be. We're looking forward to another return visit, to see and experience more of the redesigns and improvements the Sol Cayo Largo has to offer!
- Official Description (provided by the hotel):
- Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more less
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- Also Known As:
- Sol Cayo Largo Hotel Cayo Largo
- Sol Hotel Cayo Largo
- Cayo Largo Cuba
- Cayo Largo Sol Hotel
- Sol Club Cayo Largo