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Premier Inn London Kew Bridge Hotel
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Reviews (1,341)
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Reviewed 2 July 2014

My partner booked our stay and although I wanted to be more central in London I was not disappointed by our stay.
The staff are definitely the making of this Premier Inn, extremely welcoming, friendly and helpful. There are plenty of transport links on the doorstep so being a bit further out of central London was not an issue.
The rooms were a little warm but I was prepared for this having read some earlier reviews and it wasn't really an issue as the bed was very comfortable and we slept really well. Knowing that the air-con is due for an upgrade shows that the issue is being addressed and that any future stay will be cooler.
Recommended.

  • Stayed: June 2014, travelled as a couple
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Thank BriFantana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin B, Operations Manager at Premier Inn London Kew Bridge Hotel, responded to this reviewResponded 3 July 2014

Many thanks for your review, It is good to know that my team at London Kew are trained to the highest standards and this is shown from your review.
I appreciate your understanding with regards to the Air-Con issue and pleases be re-assured that the issue is now in the hands that will be able to hopefully fix this and warm rooms will be a thing of the past.
Thank you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Enjoyed a couple of days at this friendly and well located Premier Inn. Bus stop across the road, Kew Gardens tube station within easy reach taking the no 65 bus to get to it. Will probably stay here again the next time we visit London.

  • Stayed: June 2014, travelled as a couple
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Thank AHF224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin B, Operations Manager at Premier Inn London Kew Bridge Hotel, responded to this reviewResponded 2 July 2014

Thank you for your review, I am pleased that you enjoyed your stay and that you found us within easy reach of the destinations you seeked whilst in London.
Please come back and see us again when you are next in the area.

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Reviewed 29 June 2014 via mobile

Just left the premier inn at Kew gardens. It was only an over night stay which served out purpose quite well.

The rooms are clean and everything you would expect from a chain hotel. The staff were welcoming and polite and made us all feel welcome by seeming to be interested in our visit and needs.

The only downside was the beds are a little firm, certainly lacking that 'memory foam' topper we're all used to.

Thanks

Stayed: June 2014
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin B, Operations Manager at Premier Inn London Kew Bridge Hotel, responded to this reviewResponded 2 July 2014

Many thanks for submitting your review of our hotel, we are pleased that your stay was a pleasant one and suitable for your requirements, Premier inn are rolling out the new "Memory Foam" topper mattress to all it's hotel within the next year, so our guest's can enjoy an even more confortable stay.
Thanks once again.

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Reviewed 25 June 2014

Recently finished a tour of England, spent three nights at this hotel. Decent little hotel, room were clean and well maintained. Local transit took us into London each day. Staff were friendly and courteous. The food in the hotel is half decent. We had breakfast there due to kids eating free. We arrived pretty late at night with there being no food available, the staff ordered a pizza for us at our request. Only negative I have to say is that we had four people staying in a family room and the air conditioning wasn't working properly. They were fully booked so being unable to relocate us, they credited us a free night back. Have to say, if it wasn't for this setback I would have given it 5 stars on the rating.

  • Stayed: June 2014, travelled with family
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin B, Operations Manager at Premier Inn London Kew Bridge Hotel, responded to this reviewResponded 26 June 2014

Many thanks for your review of our hotel, we are pleased that you found the hotel to be adequate four your requirements and Premier Inn are looking into the Air-Con issue at the moment, so an improvement is expected real soon.
We hope to see you again soon.

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Reviewed 25 June 2014

Rude unhelpful staff, broken air con units in most rooms so low value, poor quality, noisy fans offered as an alternative. If booking last minute and there is warm weather, stay away as the heat in the room is unbearable.

  • Stayed: June 2014, travelled on business
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1  Thank EssexBoy1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin B, Operations Manager at Premier Inn London Kew Bridge Hotel, responded to this reviewResponded 26 June 2014

Thanks your for your review of my hotel, Premier Inn are currently looking into the Air-Con issue and hopefully you will find a vast improvement soon. I apologise if youi felt that my team were unhelpful as this is not are usual standards of working and please ensure I will look into this further.
Thank you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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