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Matthew T
Manchester, United Kingdom

Business Stay

5.0 of 5 bubblesReviewed 20 Apr 2024
Stayed here for a night due to a meeting in London. Had a few issues with the payment which was works problem but overall the hotel was lovely, clean and friendly.
Date of stay: June 2023
Room Tip: Tesco round the corner for a quick snack.
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terence Beach, General Manager at Novotel London Brentford, responded to this review
Responded 23 Apr 2024
Dear Matthew T,

Thank you for your Excellent TripAdvisor review following your recent business stay with us. It was good to read that overall you found the hotel to be lovely, clean and friendly. It would be our pleasure to welcome you back to the hotel in the near future whether it be for business or leisure.

Kind regards,

Terence

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 April 2024 via mobile

We had a lovely time in this hotel recently. We are a family of 3 with a little boy of 6. We all enjoyed using the pool and had a great (of not a little pricy) vegan breakfast.

We are there in the evening a couple of times and the food was great.

The hotel is down the road from South Ealing Station on the Piccadilly Line. It’s about 15 mins walk. Really easy to get into London.

We would recommend it.

Date of stay: April 2024
Trip type: Travelled with family
Thank David W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terence Beach, General Manager at Novotel London Brentford, responded to this reviewResponded 17 April 2024

Dear David W,

Thank you for your Great Place TripAdvisor feedback following your recent stay with us. It was nice to read that you and your family had such a lovely time at the hotel, especially the pool and breakfast.

We appreciate you recommending the hotel and highlighting the transportation links, especially the ease of getting to the center of London.

Please continue to make Novotel London Brentford your preferred hotel when you visit London.

Kind regards,

Terence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024 via mobile

The hotel was easy to find, and looked good.
On arriving we were a little early so nipped to the bar for a drink. £16 for a wine and two d cokes.
Checked in and as I had my sons with me 16 & 14 I needed a sofa bed which wasn’t ready. The sheets had suspect stains. I went to reception and they advised the cleaners would be in to sort asap.
They did and that was fine.
The toilet was unstable and the television didn’t work.
On advising reception about the tv I was told the engineers were aware. However it affected our stay and we weren’t offered any discounts or offers or different rooms.
Other than that the breakfast was excellent and the hotel was clean.
The boys enjoyed the use of the pool and gym.
We were a 5-10 min walk from
Brentford station where there was a direct train to waterloo. Perfect.

Room tip: Book parking on just park as it’s £15 per night through the hotel
Date of stay: April 2024
Trip type: Travelled with family
Thank JasonRob2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terence Beach, General Manager at Novotel London Brentford, responded to this reviewResponded 9 April 2024

Dear JasonRob2014,

Thank you for your feedback related to your recent stay with us. It was nice to read that the hotel was clean and easy to find. It was also humbling to read about your other experiences with the sofa bed, toilet and TV that should have been better. It was therefore amazing that overall your boys enjoyed their stay, the pool, gym and excellent breakfast.

I have taken your feedback onboard and sincerely apologize for the shortfalls you experienced. Please be assured that corrective actions have already been taken to improve the areas you highlighted. It would therefore be my pleasure, if you gave us another opportunity to show you the improvements made since your stay with us.

Thank you once again for your feedback and I am hoping to welcome you back to the hotel in the near future.
Kind regards,

Terence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024 via mobile

This is the friendliest hotel I’ve ever stayed at. The welcome from Georgie and her colleagues was amazing! The staff go out of their way to make sure YOU feel happy and content. Honestly, it’s such a “feel good” place. I can’t wait to stay there again. Thank you all, thank you Georgie for making me smile when I felt really down. Thank you

Room tip: Parking is bang on
Date of stay: March 2024
Trip type: Travelled on business
Thank PUBLUNCH80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terence Beach, General Manager at Novotel London Brentford, responded to this reviewResponded 31 March 2024

Dear PUBLUNCH80,
Thank you for your Awesome review. It means so much to us to read that Novotel London Brentford is the friendliest hotel you have ever stayed at. Similar to the smile Georgia put on your face with the welcome she gave, I am sure she too will be smiling after reading your very positive review.

We are delighted that you had such an enjoyable stay with us so we too cannot wait for you to return.

Kind regards,

Terence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024 via mobile

We stayed here for two nights in March.

We requested a specific type of room which was not ready when we checked in. To be fair, we were offered a different room, but we said we would rather wait. Sam at reception was really friendly and kept us updated about when our room would be ready. We really appreciated our room request being accommodated, which made a big difference to our stay.

Our room was spacious and in really good condition for the age of the hotel. Tea and coffee were provided and there was also a mini fridge. Lots of storage space for clothes, including a proper wardrobe.

Even if the hotel is situated next to the A4/M4 we didn’t hear the roads at all.

Our child enjoyed using the swimming pool (you need to book a slot on the day at reception, but we had no problems getting a slot. Towels are provided and there are handy lockers which are free to use.

We would definitely stay here again and would recommend for families.

Room tip: Parking in secure underground car park - park in bays labelled H followed by a number. Parking is £15 per night (as of March 2024)
Date of stay: March 2024
Trip type: Travelled with family
Thank Sagodo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terence Beach, General Manager at Novotel London Brentford, responded to this reviewResponded 26 March 2024

Dear Sagodo,

Thank you for your Great Family Stay review, following your two nights stay with us earlier this month. It was a pleasure to learn of the big difference it made to your stay when our receptionist Sam was able to provide you with the specific room you requested. This puts a smile on my face as it did Sam when I shared with him. To meet and exceed our guests' expectations is why a lot of us hoteliers entered the hospitality industry in the first place.

After reading that your child enjoyed using the swimming pool, I fully get why you would definitely stay with us again and recommend the hotel. Thank you once again for your positive review and I am looking forward to welcoming you back to the hotel in the near future.

Kind regards,

Terence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

My recent stay at the hotel was fantastic. Couldnt fault anything. The check in process was smooth and hassle free. The reception staff was very friendly and smiling faces everywhere. Had dinner in the restaurant food was very tasty , overall hotel was very clean and well maintained rooms were clean and comfortable.Will definitely return.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Serafino B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terence Beach, General Manager at Novotel London Brentford, responded to this reviewResponded 13 March 2024

Dear Serafino B,

Thank you for your Amazing TripAdvisor review. I was very pleased to read your feedback regarding your recent stay with us, which I have since shared with the team.
It would be a joy welcoming you back to the hotel so looking forward to your return visit in the near future.

Kind regards,

Terence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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