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“Grecotel imperial Corfu”

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Grecotel Corfu Imperial
Ranked #2 of 3 Hotels in Kommeno Bay
Certificate of Excellence
Johannesburg, South Africa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Grecotel imperial Corfu”
Reviewed 22 July 2013

A most disappointing hotel on a completely overrated island.travelled on a family holiday in July 2013.my disillusionment began with the team at reception and over the course of the week my initial impression was only confirmed. I think it is important for guests to know how much collusion there is between reception and the local restaurants and this is most evident at this establishment.after asking repeatedly for a local Greek restaurant I was directed to the most exorbitantly expensive fish taverna. Fortunately we walked out saving about 1000 euros. The suite we stayed in overlooked the bay which was magnificent but the room was old and tired very much like the hotel and the island. Overall quite poor with equally poor service from the staff!AVOID IF YOU CAN

  • Stayed July 2013, travelled with family
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Helpful?
5 Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORFU_IMPERIAL, General Manager at Grecotel Corfu Imperial, responded to this review, 15 August 2013
Dear Mr Roger,

Thank you very much for staying with us, and we appreciate your precious time in providing your feedback from your stay.

I am sorry to read that you found the quality of service of the staff to be poor, and this is something I will follow up with the relevant managers in the areas you have mentioned.

Regarding your comment for the local restaurants, our reception team is using the local guide book for any guests request regarding, tours, local dining etc.

Our guests have the right to refuse or cancel any booking or appointment, if they feel that the selected option doesn’t meet their expectation.


Sincerely,

Nikolaos Sifounios
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (154)
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English first
Isle of Man, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 July 2013

Decided to try Greece for the first time, and we were very disappointed with the Hotel itself. The Hotel felt more like a 3/4 star, from the very dated rooms with single hard beds pushed together and single hard sheets. Breakfast seemed to be always late, if you wanted yours early. No complementary water served at lunch or breakfast and drinks were extremely expensive to buy...around 6 euros for a bottle of water. At this time of year other guest are extremely rude and stuck up. No good mornings, smiles and very pushy when it comes to getting your food. We always struggled finding loungers on the beach, and noted towels were left before eight..even though the Hotel requests that guest shouldn't. I came here to relax but felt like I was in a rat race most days. The gym was very dated with a few machines broken, and some un safe equipment.

However saying all this, the staff were extremely pleasant and efficient. The cleaning staff always did a great job, the waitering staff were really lovely.....Especially the lady in the pink jacket.The food was amazing with great choice and we were really happy with this :) The Hotel does two day trips to Corfu, Corfu town itself has a lovely atmosphere and enjoyable with plenty to see.

Unfortunatley we will not be returning.

  • Stayed July 2013, travelled as a couple
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Helpful?
7 Thank HHD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORFU_IMPERIAL, General Manager at Grecotel Corfu Imperial, responded to this review, 25 July 2013
Dear Guest,
It was our pleasure having you with us during your most recent trip to Corfu!
We thank you for your time in providing us such an insightful feedback concerning the physical attributes of the Hotel and the guestroom.
We are sorry to hear that we did not live up to your expectation of a five-star hotel;
Each comment you had given would be reviewed by respective departments and scrutinized for improvements.
However, sincerely appreciate your complements toward our staff and their courtesy, especially highlighting our Housekeeping and Restaurant Staff.
We would definitely be looking forward to the opportunity in serving you again

Sincerely

Nikolaos Sifounios
Hotel Manager
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Linlithgow
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 July 2013

Thoroughly enjoyed our stay here, the staff are exemplary in customer service, the dining choices are endless and the facilities spotless. A wonderful and memorable holiday in a beautiful and private setting. Highly recommended.

Room Tip: Choose a suite or private bungalow with own pool.
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  • Stayed July 2013, travelled with family
    • Value
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Helpful?
4 Thank LinlithgowDianeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORFU_IMPERIAL, General Manager at Grecotel Corfu Imperial, responded to this review, 25 July 2013
Dear Mrs Diane
Kalimera and Efxaristo for your wonderful review of our resort. We are thrilled you enjoyed your stay with us. We look forward to welcoming you back for many more visits.
We hope to welcome you back again to our little corner of Paradise

Warmest regards,

Nikolaos Sifounios
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 30 June 2013

Travelled as a couple for a weeks' break. Hotel lobby etc is lovely, food is excellent, staff are faultless. Pool area top notch. The bus service (free) to town is reliable. One of the nicest days was when we hired a private motor boat (very inexpensive from Corfu boat hire) who collect from the hotel. Only crtiticism of a perfect week was the room, booked as a double but with two very uncomfortable hard single mattresses pushed together. Bathroom flooded relentlessly every time we showered. As a gentleman said 'the rooms are tired' which was a very true comment, as they were dated and really in need of a facelift for a five star hotel.

Stayed June 2013, travelled as a couple
Helpful?
4 Thank smh111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORFU_IMPERIAL, General Manager at Grecotel Corfu Imperial, responded to this review, 27 August 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.
We are truly delighted to hear that you had enjoyed your overall stay with us and were pleased with the service and facilities available at the hotel.
Thank you once again and we look forward to welcoming you back in the not too distant future.

Kind regards,

Nikolaos Sifounios
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 June 2013

This hotel has a lovely setting with its own little beach without extra charge for sunbeds as in some places, and they weren't booked before breakfast either. The food is amazing and there are sea views all round because of its peninsula setting. Corfu generally is a charming place to visit and has not yet been commercialised to death.
There were small drawbacks on our visit. One that particularly annoyed Himself was the permanent noise from giant air con units somewhere outside our room, though I soon got used to it. There were ants in the room so make sure you don't leave any half-eaten fruit around (there is a complimentary bowl of such with the room). If you like to be entertained in the evening, there is only a small bar area to sit for this. And if you hire a car which will certainly get you to more areas than just the one where the hotel is, beware of Corfoit drivers, and finding the hotel is quite tricky because its sign is one amongst many rather lost in the trees where you turn off the main road. An up-to-date satnav might be useful.The hotel provides a free bus into Corfu town which is very handy, and if you could spare the effort might be useful for onward bus travel, but we didn't manage that.
One other thing, we never did quite get the hang of the occasional waiter service alternative to the customary buffet which lead to some embarrassment. I think it's a way of sticking with one dish instead of gorging oneself, but it wasn't well-explained.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank Zumfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 June 2013

I was there mid-June. Have no doubt, this is an excellent hotel. The price reflects the standard you get. It is on its own peninsular with a security gate house. It is all you would expect from a top class hotel. The food, the drinks, gardens, pool, several beaches, its own water sports facility all private to guests.
Give yourself a treat, their is nothing I could fault .Their is a free coach twice a day to Corfu town. Within thirty minuets you can go from from crowds and shopping back to your own private space with people bringing you drinks over looking the sea.
As you see from above it wont be my last visit.

Room Tip: Their is sea on both sides back and front all with good views
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  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
2 Thank Davidf407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thetford, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2013

Having just returned from another 11 night stay at the Imperial, I have to say that things don't change. Super Staff, wonderful food, great rooms and the best situation on the island. I can't wait for our next visit.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grecotel Corfu Imperial

Property: Grecotel Corfu Imperial
Address: Kommeno Bay 49083, Greece
Phone Number:
Region: Greece > Ionian Islands > Corfu > Kommeno Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Kommeno Bay
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grecotel Corfu Imperial 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Grecotel Corfu Imperial Hotel Kommeno Bay
Grecotel Corfu Imperial Kommeno Bay

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