The hotel is very nice, has the best bar in town, and has the great view right over the F1 start grid on the new track. Breakfasts are fantastic.
But the hotel front desk staff are just plain not helpful. I've been here many times and they are not accommodating, helpful or even friendly. Beyond normal German "by-the-rules" strictness. There are literally no exceptions and no understanding of customer service. This NEEDS to change. The hotel doesn't have the "customer is always right" type attitude. This is the ONLY thing that drags down the hotel rating. As someone who has visited this hotel 20 + individual visits over 10 years, staying maybe 100+ days in the hotel, I can attest it's a continual issue and has not become better. The bar and restaurants have great service, and the maids do a great job. The front desk is the only issue.
Fix the front desk service levels and this is a level 5 hotel.
- Official Description (provided by the hotel):
- Be our guest at the Nürburgring! The location of our 4-star hotel Dorint Am Nürburgring-Hocheifel is hard to beat: in the background, the wonderful landscape of the High Eifel region and right on our doorstep the final straight of the world-renowned race track – a dream come true, not only for racing enthusiasts. While it is certainly an ideal location for incentives with the motor vehicle as theme, our first class hotel has loads to offer business travelers and vacationers, too, because nowhere could you find more a more beautiful environment and natural surroundings. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Adenau
- Dorint Am Nuerburgring Hocheifel Germany/Nuerburg