Arrived on Thursday 13th Feb to be met at reception by 5 people 4 of whom did not even turn around to acknowledge me. Once we were shown to Islay lodge my jaw dropped to the ground because the cleaning standards were very poor. Coffee table that you could write your name on and under the television had not been moved to dust, the sofas were stained and torn and extremely uncomfortable. Cobwebs on the lights and wall clock. The mattress was just springs and very uncomfortable. Unfortunately I thought it could not get any worse but it did in the bathroom under the rim of the toilet excrement was found which had not been cleaned.
I think this is just totally unacceptable for "5 star" accommodation. I am going to be enquiring as to how you got your 5 stars because this trip it should be 2/3 stars.
- Official Description (provided by the hotel):
- With 36 three and four star lodges and 33 caravans set in 26 aces 1 minute walk to 1/2 mile of sandy beach, Tralee bay has something for everybody. When it comes to a self catering holidays in Oban, Tralee is the holiday hub of the West coast. Pets welcome in some units ... more less
- Also Known As:
- Tralee Bay Holiday Park Hotel Benderloch
- Tralee Bay Holiday Park Benderloch, Scotland