From the first point of contact by telephone to make a luncheon reservation with this restaurant, I was impressed. I found Kelly to be both professional and obliging and in a conversation a few days later, found Graham an absolute delight to deal with.....friendly, courteous, professional and efficient. I was looking forward to our family dining experience with our son who has both a physical and slight intellectual impairment. Upon arrival (Sunday the 13th of July) at 12.30pm we were greeted promptly, welcomed warmly and shown to our beautifully positioned and presented window table in the Upper Function Room. The panoramic view was spectacular and immediately we were made to feel special. As a result we felt beautifully relaxed as well. We were given the name of our waitress 'Lauren' and very impressively, she was with us in under a minute of being seated and we were served a complimentary glass of wine. First impressions....great! She was just lovely to deal with and we could not fault her service. She was warm, polite, friendly and very respectful in how she treated us all, including our son, which I was pleased and touched by. In fact, we found everyone that attended our table during the course of our stay to be wonderful. Nothing was too much trouble, every request was met with a smile and prompt, courteous response and I don't ever recall being so impressed by every member of staff in a restaurant. As for the food...it was magnificent from start to finish, outshone only by the impeccable standard of service and all in all we had a most perfect dining experience. Worth mentioning too is that our plates were cleared ever so promptly (and with a smile) after each course and any geographical questions were also answered in a lovely, cheery manner. Honestly....there wasn't anything that we could fault. The day was just perfect! If I were to add anything, I guess it would have been nice to have had the lovely ambience of a fireplace glow on a winter's day, but since the room was already heated to a lovely 'toasty' temperature, I would by no means intend this as a criticism....perhaps just a suggestion worth consideration if anything. In closing....we would make the 40 minute drive again in a heartbeat to dine at SkyHigh.....and not because we were provided complimentary gate entry passes for our next visit (Thank You), but because for us it was an experience like no other. We look forward to returning.
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