The location of the fernglen cottage and the out door spa made it a place we had to stay as there was 4 ppl and a baby we had to have a extra room opened. The extra room was a double bunk bed and single on top. As the other cottage was not available to be rented out as we rented out the first it would of made sense if we could of had the joint cottages. But still a lovely place. The privacy was out main issue as the first note in the spa we were spied on as we saw a torch late at night. The next day we were made to feel like teenages in trouble for filling the spa as there was no clear instructions in spa area. After convincing the owner for us to be able to use the spa the next night . We were spied on again and told we were to loud we said we would keep it down but we discussing how angry we were about the place. The owner had been listening came rushing up swearing at us all telling us to leave she would refund all our money will not go into details about the horrible conversation. After calming the situation down she left we stayed in the spa confused. The next day we decided we had to leave. But we noticed the owner had left we had left and received a voice mail with apologies as we had no reception at the cottage. We were not offered a full refund not even a full days refund. Extremely disappointed with the service we were shown we checked up on like little children. And no real effort was made to fix the problems. Extremely disappointed with the way we were treated. It ruined our stay. I do hope that when other people stay they are treated with more respect.