We booked one of their cottages for a family member who was travelling on business. Unfortunately due to our late arrival after business hours, we accidentally checked him into the wrong cottage. This was an honest mistake, however when we requested to check into the correct one the next day, it was refused on the basis that it was our fault and it would take them too much time to clean the rooms. This attitude took us by surprise not to mention that we paid more to stay in the other cottage.
The accommodation available and surrounds were beautiful, but the poor customer service has tarnished the experience. We won't be going back and will not be recommending them to any of our family and friends.
- Official Description (provided by the hotel):
- Arnica Views is quite different from a hotel. We offer boutique style accommodation with 7 fully self contained retreats. Perfect all year around for special occasions and to escape the everyday. Guests can expect to rediscover romance (and eat well with extensive breakfast supplies included!). Located on the summit of the beautiful Dandenong Ranges, approximately an hour's drive from Melbourne and away from the noise of the main road. Arnica Views is set amidst two acres of magnificent 85 year old English gardens, offering splendour throughout every season. Cooinda House is at 1562 Mt. Dandenong Tourist Road, Olinda and accommodates up to 8 guests. It has 4 bedrooms each with their own ensuite, a large kitchen, 2 living areas, 3 balconies, laundry, garage, heating and cooling. Breakfast not supplied. ... more less
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