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“Bad service, reasonable structure and confort”

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Vila Suzana Parque Hotel
Ranked #2 of 10 Hotels in Canela
Certificate of Excellence
Porto Alegre, RS
Level Contributor
159 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Bad service, reasonable structure and confort”
Reviewed 20 November 2011

Vila Suzana has two different accomodations: cabins for up to 5 people, and double rooms. Cabins simple, kind of old, but confortable. They have a private parking space and are reasonably well equiped and spacious. Rooms are good and they look like newer, with a closer indoor swimming pool. Breakfast is good like other "colonial" breakfasts in the region. Service is quite below the average . They try hard, but the level of service is poor. And we had a disgusting experience of having unchanged, dirty (bloody!) sheets in our bed. There was nobody to change it, the only available person - the front desk guy - just provide us some clean sheets and we had to change ourselves. And there was no message or excuses from the manager. Quite impressive... And the checkout was quite confuse since the booking charges information was imprecise, I was not sure if I should pay the hotel or booking.com

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pianta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina W, Gerente at Vila Suzana Parque Hotel, responded to this review, 19 July 2013
Dear Guest, the booking.com payment is very clear.We do not charge guests before they arrive at the hotel.We are sorry for the inconvenience and appreciate your review.I hope that your family returns next time you are in the area. Thank you for staying with us. Kind Regards, Carolina.
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English first
Melbourne, Australia
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 November 2011

We went at Vila Suzana in August,winter season and I really enjoyed staying for 5 days there. We didn't book in advance but we got a great deal.Our chalet was cosy with fireplace and very spacious. It's simple but super quiet and warm.
It's a couple minutes away from Canela center but we rented a car so this was not an issue.
The breakfast was superb! A huge variety of cakes,breads,juices...Staff is very helpful and very flexible.They even opened the restaurant an hour earlier so we could eat before hitting the road.If you traveling with your family this is an ideal place to stay.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank singpon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina W, Gerente at Vila Suzana Parque Hotel, responded to this review, 28 June 2013
Dear Guest, thank you for your reply.Hope you had a great time in our hotel.If there is anything else you need, please, let us know.It was a pleasure meeting you and your family!
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Additional Information about Vila Suzana Parque Hotel

Property: Vila Suzana Parque Hotel
Address: Rua Cel Theobaldo Fleck, 15, Canela, State of Rio Grande do Sul 95680-000, Brazil
Region: Brazil > State of Rio Grande do Sul > Canela
Amenities:
Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Canela
Price Range (Based on Average Rates): £
Hotel Class:3 star — Vila Suzana Parque Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
In a peaceful location in the Serra Gaucha Province, the Vila Suzana has pleasant rooms and private chalets surrounded by European-style parks and countryside. Facilities include a heated pool, gym and free Wi-Fi. The rooms at the Vila Suzana Parque Hotel have modern private bathrooms and calming pastel colors. All feature a TV and sliding glass doors with scenic garden views. The private chalets have a separate lounge and fireplace. Guests at the Vila Suzana can rent a bike and ride to the nearby Alpen Park, 7.2 Km from the hotel, or the panoramic Caracol Waterfalls, only 8 km away. A breakfast buffet with tropical fruit, waffles, cake and cold cuts is served daily in the hotel's coffee shop, which also sells refreshments and snacks. Vila Suzana Parque Hotel provides free parking for guests with private transportation. ... more   less 
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Also Known As:
Vila Suzana Parque Hotel Canela, Brazil

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