We reserved their top priced room, luxury executive, for $180 US which was suppose to be a king bed. Decided to spend this based on all the great reviews. Well, HUGE disappointment. Our room, #104,has 2 queen beds, overlooks the roof with AC units, bathroom window opens up into lobby so you hear all the noise and it is small compared to other rooms. We went to front desk twice to confirm this was what they considered their, top of line room and were reassured it was. Then the front desk woman, who was very nice, showed us two rooms in the building that houses the restaurant. One of them was gorgeous, king size bed, small table, beautiful bathroom but it was reserved. Why she showed us this I have no idea. The other room she showed us was larger but my fiancé was tired and did not want to move our luggage and repack for the little we gained.
We walked around town and came back to our room at dusk. Tried to turn the room lights on and they did not work. Went to the front desk to tell them and they said they would call maintenance. After 30 minutes and now sitting in the dark I went back to the lobby. The clerk came to the room and showed us your room key has to stay in a card reader by your door for the lights to work. No signs and they never showed us or told us????
For a high end hotel I am shocked they had no maps of the town. Also, every place we have stayed on this trip includes some type of breakfast but not here.
I also agree with a other TA review which states they assign you whatever room they choose and not what you pay for. Go somewhere else and save your money. We stayed in Tlaquepaque for $90 a night including tax, breakfast and king size bed and it was far better then here.
The grounds here are gorgeous and the restaurant looks beautiful. We are going to eat here even though we are very unhappy with what is going on with our room and really don't want to give them anymore money.
I have learned a very valuable lesson which is look at the room before paying but I guess we rarely have problems with rooms we have researched. If this was for $90 I would say ok but not $180!
- Official Description (provided by the hotel):
- Encircled by tradition and crowned with an Agave plant a unique Grand Class Hotel concept emerges.With a modest facade but surprising and wrapping warmth, Los Abolengos Grand Class Casona Hotel locates at the heart of Mexican tradition, the magical town that gave its name to the fruits of the agave plant , Tequila, Jalisco.In each corner of this magical place you will find a combination of warmth, simplicity, comfort and history.At Los Abolengos Grand Class Casona Hotel you will find 20 comfortable rooms with King and Queen size beds, pool, Jacuzzi, business rooms, Spa with steam and sauna rooms, restaurant-bar, terraces and gardens for events, exclusive parking, exhibition and sale of the best tequilas. ... more less
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- Also Known As:
- Los Abolengos Grand Class Casona Hotel En Tequila Mexico - Jalisco