We have just returned from a 2 week holiday at the Serena Suites, Turunç. The location and view from the apartments are outstanding. The gardens and pool area are stunning. The staff are all very friendly and helpful. But... I could have cried on arrival. I wished to be teleported back home
The toilet looked like it hadn't been effectively cleaned in years.
The beds my children were to sleep in were broken and collapsed meaning I had to make up the sofa beds for them to sleep (we arrived in the early hours).
Whilst doing this I noticed there was an electrical socket in the living room which had the face missing, exposing (possibly live) electrical wires. There was holes in walls, self catering equipment for 2 when there was 4 of us. The lift was also broken for approx 5 days whilst we were there.
The common area/ bar toilets were vaporised with potent urine enough to make your eyes water.
Overall, the cleanliness of the apartment and pool area was a complete disgrace. I wouldn't put a monkey into those conditions never mind a human family!
We did complain and were moved a few days later to an upgraded room which was far better but still in desperate need of a good scrubbing.
On the other hand Turunç is beautiful. We spent all waken hours in the village. We used other hotel pools which were far cleaner. We researched the local area in search for superior accommodation for our next visit and viewed lots of pristine, modern, well maintained accommodation (which was the same price as Serena Suites).
We thoroughly enjoyed out time in Turunç and will definately return, just not to the Serena Suites again
- Official Description (provided by the hotel):
- Serviced apartments all with stunning views and balconies suitable for long term or short term accommodations. On site facilities are: Swimming pool, bar, restaurant and cafe. Free Internet is available. common areas. Turunc beach is a 5-8 minute walk away.Regular public transportation by sea and by land is available from Turunc town. ... more less
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- Also Known As:
- Serena Hotel Marmaris