We treated ourselves to three weeks and chose the Teresa in search of the small and friendly Greece we once remembered. We loved the resort of San Stefanos and will definately return although definately not to The Teresa. On arrival we were delighted with the standard and cleanliness of the accommodation. We chose the b+b option mainly for the standard of rooms and bathrooms and initially were not disappointed, especially when we awoke the following morning to discover we also enjoyed a partial sea-view which we hadn't expected.
So what went wrong: The room was not cleaned nor linen changed for the entire first week despite the promise of cleaning three times per week. When we had a polite word with the owner his mother cleaned the room promptly and apologised that the room had been missed off as the Albanian maid did not speak English or Greek. No worries we hoped the misunderstanding had been resolved and continued to enjoy our stay. Well into our second week we still had not recieved the cleaning facility or linen change and were bemused when our neighbours complained to us that since our original complaint they had been inundated with a daily cleaning and linen change service. We laughed when we realised that following our complaint the service had been stepped up but unfortunately our neighbours recieved excessive service and we continued to recieve none.
Again a polite word with the rep and a promise that the matter would be dealt with immediately. Three days later and at the end of our second week still no cleaning or linen service. By now we had cleaned the room ourselves and had our linen laundered locally to ensure we had at least the use of clean towels. Another word with the owner who informed us that we were liars as his mother had seen to the room personally and also shared with us his views that our home in England was dirty, holding our tongue we again politely explained that it was the neighbouring room that had been attended to he sighed and scurried off or shall I say strutted off, returning later he admitted or rather spat out that the housekeepers had been cleaning the wrong room. This also coincided with a visit to our room by the rep who admitted that the room had not been cleaned for some time. Leo the owner was extremely rude throughout this saga and completely lacked any form of customer service. During the third week of our stay and after clearing up the mystery of which room should be cleaned we recieved the stated three times of cleaning and linen change and were very satisfied with the high standards, however, it had taken two weeks and a lot of energy on our part to resolve and spoilt the stay.
It was pretty obvious that we were not welcome at the teresa and we have never in thirty years of foreign travel been so badly and rudely treated by the owner of a hotel. I think Leo and Fanis have been resting on their previous success and have forgotten that their success to date is a result of tourists and not indeed in spite of them.
Interestingly because we were not in the hub of the Teresa locals and regulars and being there for three weeks could see the conveyor belt of tourists in and tourists out and the superficial and shallow welcome of the proprieter. Tourists are greeted with a smile as wide as the potential euros which will eventually find their way into the hotell till.
The final straw was the nightly visit by two resident rats who forraged for food on the balcony and seemed to be nesting on the roof of number 27.
The positive was the young waitress who served breakfast every morning with a genuine smile and lovely genuine welcome. San stefanos itself is a laid back resort with excellent tavernas, in three weeks we did not have one bad meal and will definately return although definately not to the Teresa. Stay at your peril.
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- Also Known As:
- Teresa Apartments Hotel Agios Stefanos Nw
- Terezas Hotel Corfu/Agios Stefanos