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“You may put your life in danger there! Dirtiest ever and full of incredible mild (see pictures please)”
Review of Plaza Pallas Hotel

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Plaza Pallas Hotel
Ranked #18 of 51 Hotels in Tsilivi
Certificate of Excellence
Reviewed 17 February 2014

I stayed in Plaza Pallas Hotel in august 2014, toghter with my husband and two kids.

Officially this is a 3 stars hotel, not a 4 star hotel as they promote it. When I bought the ticket, the hotel was promoted as a 4 stars (that is how it was included in the contract with the agency). Two days before departure, the hotel had 3 stars on the voucher! I had discussions with the agency (Z Tour in partnership with Christian Tour) - they gave several stupid explanations: firstly they said it was just a mistake on the voucher, later they said that maybe the hotel has been demoted and later on that the hotel had always 3 stars but due to the "good conditions" they promote it as a 4 stars hotel. Smart agency: may I say this is theft and fraud?

When we reached the hotel, it hardly had one star: dirty, full of mold, old furniture (see the matrimonial bed and the additional bed for kid), walls full of dampness. In the lobby of the hotel we found some trays with rat poison... We did not see the rats, but we imagined that they were there, maybe in the kitchen...

When I say dirty and mold, it's not like the room was not clean for a week. I had the feeling it has not been cleaned for two years.

The hotel actually had two wings. The one that is really bad - where we initially stayed, and a new one, that looked better (the building with reception). Yet we found the rat poison in the lobby at the reception.

We had a big discussion with them and finally they moved us in a Junior Suite room in the reception building. It was just a normal room not a special one as the name suggests, apparently cleaner. Imagine that after we had big discussions about the mold, we found mold in the bathroom of the new room, too!

I cannot imagine what clean means for the hotel kitchen. Your really put your life in danger there.

We wanted to leave Greece urgently, but during summer you cannot find any plane ticket.

Other aspects:
- the kids slides that appear on the site pictures do not exist at all.
- food is really bad and the meal hours are not appropriate if you have all inclusive package as we had
- the hotel is not that close to the beach
- service is bad, the waiters are not interested in customers

Please see the pictures. The black spots on the bathroom carpet, the hair dryer and the door is mold.

First time in Greece, for sure the last in the next 10 years!

  • Stayed: August 2013, travelled with family
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13  Thank Monica-Soare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 - 119 of 262 reviews

Reviewed 29 December 2013

very good value for money, nice room, hotel apartment style with small kitchen, balcony with table and chairs, everyday cleaning, big room.
Swimming pool, billiard bar, restaurant within the complex and parking place.
Plus a lot of tourtules in the garden. Most impressive thing was the Easter day party barbeque.
Good food, lovely lady serving breakfast she was extremlly nice.
Bowlling center next door. Five minutes walk to the beach.

  • Stayed: May 2013, travelled as a couple
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Thank MateiGogu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

Well, what can we say except 'superb'. The whole of the town had closed down for the winter and there was only 3 adults and 2 young children in the hotel for the week. Even with so few guests, nothing was too much trouble for the lovely staff, we were asked what time we wanted breakfast and dinner and then the chef came to cook it for us and gave us undivided attention. The hair drier in the room didn't work but after we told the staff, a new one was in the room before we got back as was a new kettle. Great service.
One bonus was that Spiros allowed us to take sunbeds to the beach as the ones there had been packed away - how kind, although we must have looked daft carrying them! There was no one to see us though as the town was as silent as a film set!
To say we had a great time was right although we would have preferred more company! That wasn't the hotels fault and they went out of their way to make us welcome. A great holiday - thanks everyone at Plazza.

Room Tip: only stayed in one room so not a lot to say but maybe upper floors a bit quieter.
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  • Stayed: October 2013, travelled as a couple
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1  Thank UkRuth1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

This was our twelth year staying at this lovely hotel. we had another fantastic year as always and the weather was great for September 2013. We changed our booking a short notice so that we could stay longer and this was no problem at all.

This is like our second home and we both love the hotel and the resort of Tsilivi. We love the many different restaurants and the safe and friendly atmosphere of the Island and its people.

Many thanks yet again for the great time you give us each time we visit. A special shout for Spiro and Yannis who man the lively Sambucca Bar and are great friends and fantastic hosts. To Katerina, Claire and Christina who answer any questions or queries at Reception. To Babis and Angelica who manage the Olive Garden Restaurant which is on site and a great place to eat, helped by waiter Dimitris. Love you all and see you all again in May 2014 and hopefully also Sept 2014. Love Chris & Gordon Hill xxxxxxx

Room Tip: we have stayed in many different rooms over the years but personally prefer the rooms above the bar...
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  • Stayed: September 2013, travelled as a couple
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Thank darthill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013 via mobile

Just come back yesterday and the weather was appalling 5 day's of continuous rain but the hospitality from Spiros and also Demitrius in the Olive Garden was 1st class. They really know how to look after their guests and we will definitely be going back next year. We booked a 2 bed appt but Spiros upgraded us and gave us an additional appt at no extra cost. He couldn't have been more hospitable.

The food in the Olive Garden was fantastic and always cooked to perfection especially the steaks which our party enjoyed immensely.

They are both legends.......

A big thank you from Alison, Martin, Tony & Kerry xxxxxxxx

  • Stayed: October 2013
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1  Thank Bongey2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

We chose this hotel based on recommendation. To be honest we were disappointed with what we got. First of all they gave us a room in the side building even though there were available rooms in the main building too. But the main building is for west-Europeans and the side one is for east-Europeans. The room didn't have a shower cabin, just a shower curtain. During the afternoon and evening there was no hot water. One day we received some smelly linen which were supposed to be clean. However the room was very big and had a nice balcony with view to the pool. The worst part was the noise during the night. The walls are very thin and you can hear everything from the other rooms. The bed was also huge but not comfortable at all. So , if you want to get a good rest, DON'T GO THERE.

The pool is nice, enough sunbeds. The staff is friendly and helpful, although they move a bit slow. If you order a sandwich at the pool you can wait 20 minutes before you get it. The only thing everybody working the hotel could speak in English was "yes, please". I think I heard that 10,000 times in one week:). One evening their joker(a skinny kid trying to be funny but failing) kicked us out from the main terrace because the terrace is not for people staying at their hotel, it's for new customers. Not pleasant at all.

The food is OK, but with not a lot of choices. The all inclusive menu is very basic. For the good drinks and cakes you have to spend "dineros".

Distance to the beach = 700m
Located in the centre of Tsilvi

  • Stayed: August 2013, travelled as a couple
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2  Thank Cristi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

we have just come back from our stay at plaza pallas what great holiday we had there the staff go the extra mile to make your stay so special there is nothing that they will do to make you feel special the meals are brilliant the rooms are very clean bedding changed every other day we have never been treated like we were the staff where just great they came out to great us on arrivel and carried our luggage to our room thank ever so mutch to all the staff who work there it is very hard to single any one person out as they all are brilliant will we come back yes yes yes mr and mrs r metcalf

  • Stayed: September 2013, travelled as a couple
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Thank junie1050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Pallas Hotel

Address: Tsilivi 29100, Greece
Region: Greece > Ionian Islands > Zakynthos > Tsilivi
Amenities:
Restaurant Swimming Pool
Hotel Style:
#12 Family Hotel in Tsilivi
Price Range: £47 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Plaza Pallas Hotel 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Hotel Plaza Pallas

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