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“Second visit, won't be the last.”
Review of Planos Beach Hotel

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Planos Beach Hotel
Ranked #26 of 51 Hotels in Tsilivi
Newcastle, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Second visit, won't be the last.”
Reviewed 20 August 2013

Just returned from an excellent holiday at Planos beach, it has been 3years since we were last here, yet when we arrived it was like returning home. All the staff were so friendly, helpful and genuinely pleased to see us again. the service was exceptional and when a tip was offered the staff really did not want it, they were just happy to be of service. the rooms, reception, pool area and bar were always spotless. The breakfast was hot, filling and plenty of choice was available. All in all we could not fault anything, that is why we will be returning as soon as possible.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
Thank mick m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
Reviewed 12 August 2013

We're literally just home from another two weeks at Planos beach. This has been our fourth visit and once again they haven't let us down. People always say to me "Why keep going back to the same place ?" My answer is simple, you can get sunshine anywhere but whenever we go to Planos beech it truly is like being welcomed in with open arms. From Takis, the owner, Konstantinos, Despina in reception, Ilias, Nickoss, Vaz and Tanya keeping us fed and watered throughout the day and the true stars of the show being Denis and Louise always working very hard in the bar at night. During the day you're always looked after and at night the entertainment is intimate and always family oriented, from traditional Greek night's and a new belly dancing night to the ever popular Elvis night, but be warned what ever the entertainment audience participation is always rampant ! Even for the less adventurous of us you can't help but getting stuck into the fun.
So in summation if you want an affordable holiday where you get five star treatment but with a truly family feel, look no further

  • Stayed August 2013
    • Value
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    • Rooms
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Helpful?
Thank fellowmustafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2013

I stayed at this hotel few years ago and had a brilliant time, and have just returned from a lovely 2 weeks-this year was just as good!!
The family and staff are all welcoming and very friendly , the food in the restaurant upstairs is of a good price and good quality!
perfect location 5 minute walk and your at the beach, the pool area is lovely and clean, as are the rooms. Great entertainment most nights too. Over all a fantastic holiday, we will be returning!

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Sophie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2013

We haven't been to Tsilivi since 1994 and it's changed beyond all recognition and not for the better - be careful attempting to cross the main strip it's like playing frogger only with maniacal quad bikes, coaches and trucks.
My family stayed at Planos Beach in July 2013 for 1 week. It's located a few hundred yards from the main strip and it's another 200 yards to the beach so the location is good. The rooms were ok if a little on the small side but they were clean and comfortable. The shower was temperamental and if you stay in too long water did come back up through the drain in the bathroom floor making it a bit precarious.
The pool is a bit on the small side and gets very deep very quickly (2.4m at the deep end) and there are few sunbeds, the hotel wasn't fully booked when we went so getting enough beds wasn't an issue but should imagine this could be problematic during busier times.
The usual standard continental breakfast fare provided was ok if very repetitive - we often walked up towards the village to go to a café for a bit of variety.
The most disappointing thing was apart from 1 girl who looked after us around the pool and was absolutely lovely the staff ranged from utterly charmless to downright rude which meant we spent less and less time at the hotel as the week went on and felt very uncomfortable if we did.
WARNING - Whatever you do, don't eat in the upstairs hotel restaurant. we ate there the first night and it has to be the worst meal I've ever been presented with. I didn't know soup was served in chunks, the bolognaise was inedible and I had to sent back a moussaka that was cold in the middle at which point a member of staff ran across the restaurant, shouted at me and called me a liar in front of the 3 other tables were in because I refused to pay for it.
I'm sure there are other more reasonably priced, better quality, friendlier hotels in Tsilivi if you want to go there so book one of those instead.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank BlackpoolMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamfredas, Manager at Planos Beach Hotel, responded to this review, 8 August 2013
I would like to reply to this comment as i struggle to understand how easily you can write such negative things about my business- you managed to find a problem with everything, it seems to me like you were looking for a problem with everything, hence why you have obviously noted down the depth of the swimming pool.
The hotel was full the period you were here, its has been full since June and continues to be full until the end of September,With new guest and repeat guests every week, so sunbed shortage has never been an issue.
Every restaurant makes occasional slip ups, BUT as for the moussaka the temperature was checked with 'food thermometer' after the complaint was made, whilst i was present, and it was at the right temperature. I am very happy i was there at the time, so i could re assure my staff they were not in the wrong, as they care as much as i do about the guest and the hotels reputation.
The staff member that you said 'ran over and called you a liar' has been working for us for over 7 years and is the most popular, polite man you could ever wish to meet. In fact most reviews we have mention him or his hard work in some way. He responded to your attitude by mirroring your aggressive tone this was after several attempts of him trying to diffuse the situation and stop any more costumers being disrupted by you.
The saying goes the customer is always right, but in this case the customer is definitely trying to get a free meal ticket.
In the UK and Greece and the rest of the world, a complaint is dealt with properly through the manager, you did not make any contact with me during your stay, i am around all day and all night, i make myself accessible to all my guests, which leads me to think you didn't really feel very strongly about your 'problems'
You have not found problems about the rooms or breakfast, because the standard of them are now a 4* because my staff and i always try to be better and we feel extremely disappointed when people like you write such business threatening things. Over exaggerated lies!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2013

we spent a week at planos hotel in june 2013,its a very busy hotel that does nt seem to have many english holidaymakers there,there is a lot to choose from at breakfast more than a continental breakfast you can tell what the options are just by looking at them it always looked fresh and nothing ever ran out .room was nice but not in a great place on the ground floor it was too near the kids play area and the older children were very noisy. there was plenty of entertainment on a evening. over all a good holiday but would try another hotel which is more english.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank Elaine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

We spent our 2-weeks honeymoon at the hotel in July 2012. It was so brilliant we hope to come again one day. The staff was friendly, rooms clean and comfortable, plenty of tasty food for breakfast and dinners. Sandy beach at 2 minutes walk from hotel, wonderful clean sea.
We couldn't have chosen better.

  • Stayed July 2012, travelled as a couple
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Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnard Castle, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

Stayed at planos beach 10th to 20th june couldn't fault it at all tauis and ilias are great Louise and dennis are about the best bar staff anywhere in greece they helped to make your holiday special.hoping to go back next year

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Planos Beach Hotel

Property: Planos Beach Hotel
Address: Tsilivi 29100, Greece
Region: Greece > Ionian Islands > Zakynthos > Tsilivi
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #26 of 51 Hotels in Tsilivi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Planos Beach Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
The Porto Planos Beach is situated in Tsilivi resort centre just a stone's throw away from the beach and surrounding bars and restaurants. The new rooftop pool bar offer the perfect ambience to relax. ... more   less 
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