this hotel is joined by a water park to a 3 star hotel planos beach, at the planos guests are offered to pay for a upgrade into this apparent 5 star hotel which doesn't even rate as a average 4 star and im well travelled in 4 and 5 star hotels. Obviously if you are putting people used to 3 star standards into a higher grade hotel you will get good reviews, great marketing technique!
we however booked into the aqua bay and expected 4/5 star standards this we did not get! the first room offered had a blood stain on the mattress and was right by the pool with no barriers to stop people going on your terrace, it was small with a communal door, we refused to stay in it,
our second was huge roomy and overlooking quiet scrubland, so looked acceptable, though cheaply decorated, our main gripe with this hotel was the fact there are no mirrors in the bedroom to do your hair you have to take electrical appliances into the bathroom which is dangerous. the bathroom in this room smelt of sewerage, and the shower was flooding the bathroom under the cubical door, we couldn't stand the smell so once again had to unpack and move rooms.
our third room was small, no mirror once again, I had to stand in the shower cubical using straighters to access a mirror? it was at the back of the hotel overlooking a pool, open terraced again, when I asked for a mirror I was told to buy one, after complaining reception bought me a tiny 6 inch one, I rang first choice 24/7 line but received no call in 3 days, no mobile signal in this hotel but they could have called our room via reception. the rep was useless saw her twice out with her friends but she ignored us and our issues, very unprofessional, I complained on first choice facebook page they where more understanding but still wouldn't help.
wifi is awful by the way! and no mobile phone reception!
the pools are too shallow to swim but too deep for children to be safe alone, although the food is good and the staff exceptional you have to sit and have your breakfast in a café style and ambience free indoor room or outside where traffic zooms past, noisy quads etc. the seats table and décor very cheap ikea style! loved the fact chickens walked around the terraces though very nice! didn't like the fact some parents allowed their children to chase and kick out at the chickens though!
the restaurant in the water park on the roof is the nicest we had the opportunity to eat there once during our stay I would recommend! was only us and our reps party dining there that night she ignored us again, great to your guests Stacey!
long hot walk from this hotel into town and uphill on the way back, no decent beach near the hotel the main beach is a good 20mins walk away, just a small rocky tatty beach if you walk through the planos (10 mins walk) eventually due to the help of the lovely staff of the hotel and not first choice we got a move to a lower grade 4 star hotel, was much nicer! had no complaints at all there! which proves how bad aqua bay is!
wont be going to aqua bay again but we are going back to tsilivi next month its a lovely resort on a lovely island. madelenas is a great night out and the shipwreck is a must see! zante itself is amazing my favourite holiday island!