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“worst hotel ive stayed in, moved hotels!”
Review of Aqua Bay Hotel

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Aqua Bay Hotel
Ranked #10 of 50 Hotels in Tsilivi
Certificate of Excellence
west midlands
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“worst hotel ive stayed in, moved hotels!”
Reviewed 28 June 2014

this hotel is joined by a water park to a 3 star hotel planos beach, at the planos guests are offered to pay for a upgrade into this apparent 5 star hotel which doesn't even rate as a average 4 star and im well travelled in 4 and 5 star hotels. Obviously if you are putting people used to 3 star standards into a higher grade hotel you will get good reviews, great marketing technique!

we however booked into the aqua bay and expected 4/5 star standards this we did not get! the first room offered had a blood stain on the mattress and was right by the pool with no barriers to stop people going on your terrace, it was small with a communal door, we refused to stay in it,

our second was huge roomy and overlooking quiet scrubland, so looked acceptable, though cheaply decorated, our main gripe with this hotel was the fact there are no mirrors in the bedroom to do your hair you have to take electrical appliances into the bathroom which is dangerous. the bathroom in this room smelt of sewerage, and the shower was flooding the bathroom under the cubical door, we couldn't stand the smell so once again had to unpack and move rooms.

our third room was small, no mirror once again, I had to stand in the shower cubical using straighters to access a mirror? it was at the back of the hotel overlooking a pool, open terraced again, when I asked for a mirror I was told to buy one, after complaining reception bought me a tiny 6 inch one, I rang first choice 24/7 line but received no call in 3 days, no mobile signal in this hotel but they could have called our room via reception. the rep was useless saw her twice out with her friends but she ignored us and our issues, very unprofessional, I complained on first choice facebook page they where more understanding but still wouldn't help.

wifi is awful by the way! and no mobile phone reception!

the pools are too shallow to swim but too deep for children to be safe alone, although the food is good and the staff exceptional you have to sit and have your breakfast in a café style and ambience free indoor room or outside where traffic zooms past, noisy quads etc. the seats table and décor very cheap ikea style! loved the fact chickens walked around the terraces though very nice! didn't like the fact some parents allowed their children to chase and kick out at the chickens though!
the restaurant in the water park on the roof is the nicest we had the opportunity to eat there once during our stay I would recommend! was only us and our reps party dining there that night she ignored us again, great to your guests Stacey!

long hot walk from this hotel into town and uphill on the way back, no decent beach near the hotel the main beach is a good 20mins walk away, just a small rocky tatty beach if you walk through the planos (10 mins walk) eventually due to the help of the lovely staff of the hotel and not first choice we got a move to a lower grade 4 star hotel, was much nicer! had no complaints at all there! which proves how bad aqua bay is!

wont be going to aqua bay again but we are going back to tsilivi next month its a lovely resort on a lovely island. madelenas is a great night out and the shipwreck is a must see! zante itself is amazing my favourite holiday island!

Room Tip: choose another hotel! Mission impossible!
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  • Stayed August 2013, travelled as a couple
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Helpful?
4 Thank shelly622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2014 via mobile

Amazing hotel. We booked as a wedding group but on arrival found out a few of us wernt staying at planos bay but in fact aqua bay. Bit dissapointed that we wernt with the majority of the group but had such an amazing stay at aqua bay...staff were amazing...apartment clean and modern and only a few minutes walk through the shared water park to planos bay hotel to meet our friends. As we were 5 star we could dine with them at there food hall but they couldn't at ours which was a shame. Will highly recommended thus holiday and would love to return next year. Angela a local shop owner at the excursions office down the road towards the beach was lovely and recommend buying your days out there as half the price that you would spend with your reps and nice to know that a local business gets the money.

Stayed June 2014, travelled with friends
Helpful?
7 Thank Naomi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 June 2014

Arrived home yesterday from 2 weeks at the aqua bay what a amazing place and what amazing people they have working there. From the moment you step through the door they make you feel like the most important people. There was 25 of us altogether as it was our wedding ages ranged from 78 years to 19 months and we where all catered for. The rooms are fab for couples and families the lower floor rooms mostly have the dip in pools out side but don't worry about this if you have young children as they have thought of everything and on the patio doors you have a half glass panel you can pull across which locks.
Food was great a different varity every day and they also have a kids corner so you will always find something you like. They have themed nights down in the water park which are also fab.
The water park is great for all ages and the drinks and food is also included in the all inclusive.
All the staff that work at the hotel and water park are really friendly,polite and so helpful there isnt nothing to much trouble.
The Firts Choice rep Tim was amazing really nice guy who would take the time to sit and chat and was very helpful is there was anything you needed. I thought it was great how he was there when you arrived and checked in and also he was there to make sure we got on coach for our return home.
We had our wedding while we where out there at the balcony hotel (What a amzing location to get married on the side of a mountain)
Julie the wedding co-ordinator was amazing nothing was to much trouble and I felt relaxed that she was sorting everything all We had to do was turn up at the location. Photographer Richard produced some amazing pictures would recommend to have him.
The holiday from start to finish was amazing and would return again and again.

Room Tip: Room 101 or that row are great for familes
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  • Stayed June 2014, travelled with family
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    • Service
Helpful?
5 Thank FirstChoice26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krkonose National Park, Czech Republic
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 June 2014

I have to agree with previous reviews. Aqua Bay is best hotel I've ever stayed in.
Friendly staff, wifi free in all area, incredibly delicious meals, cocktails. Nothing to complain.
Aquapark is just around the corner provides great fun for kids and adults also. Beach is in 10 minutes reach by walking.
We really appreciate that the hotel is calm and quiet. Who wants evening disco and similar fun, can go to planos bay. We definitely want to come again. :-) we love this hotel.
One note for manager of hotel: you should appreciate waitress Lily. She is the nicest and friendliest person we ever met.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Veronika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 June 2014 via mobile

This hotel was amazing. Stayed for 2 weeks at the end of May 2014 for my wedding in Zante. Hotel is height of luxury. Staff can't do enough fr you! Water park 1min walk- fab slides. Food & drink lovely good variety. Deffo be returning as we were left wanting more x

Stayed May 2014
Helpful?
3 Thank fuzzyzoeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 June 2014

I originally booked to stay in Planos Bay, but paid extra to upgrade to a family room not knowing this meant we actually stayed in Aqua Bay instead which is a sister hotel next door. OMG!!!! That upgrade was the best money I have ever spent, Aqua bay is an amazing hotel, best we have ever stayed in. Food top dollar (put on 9 pounds however!), beds: Well put it like this, I have never slept so well in all my life and missed breakfast several mornings (just as well, it might have been a stone on!). Everything about the hotel, rooms and surroundings is five star, i cant recommend more highly. But here is the downside: Speaking to guests who stayed in Planos bay (Which is pleasant but can noway compare with Aqua bay), there is no way to guarantee your stay in Aqua Bay. You may be allocated to Planos Bay. Not sure I would want to take that risk!!
Aqua bay is right next door to the water park which is amazing fun for the kids (and big kids like me)

Room Tip: Just make sure your in Aqua bay & not Planos Bay and you will be fine. Ground floor rooms have d...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Phillpotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 June 2014

A simply amazing hotel.. The accommodation was second to none. Rooms are as amazing as the photos suggest, each equipped with dressing gowns, slippers, toiletries, towels for the pool and bathroom, as well as tea and coffee making facilities and a mini fridge with bottled water.

We arrived at the start of the season and although some facilities were not open immediately, particularly a-la-carte dining, this was opened within days of us arriving. We were made to feel welcome from arrival, welcome drinks, friendly staff, no need to take luggage to your room this is taken care of. The rooms are extremely clean and designed to a high quality. Due to our group size we saw many rooms and none disappointed. We would have preferred a ground floor room but this was only because they had direct access to the pools and had lounge bean bags.

The water park is attached to the hotel and a 5 minute walk (max) takes you right to the centre where you find slides for the younger members of the family as well as slides to entertain older guests. Our party aged from 3 to 14 for kids and 33-65 for adults and all felt well catered for.

The food is amazing, always plenty of choice and the waitress' are always keen to serve. Some are always pleased to see the children especially Bela. The bar staff are equally friendly and keen to serve everyone, including the children, Andraes, in particular, was always happy to serve the children.

We stayed at the Aqua Bay for our wedding celebrations with up to 16 family members. We always felt that it was no problem to seat us all together. On our wedding day we were provided with complimentary champagne for breakfast and again later in the day as the ladies were making themselves beautiful. This was appreciated by all. On the day after our wedding we were provided with complimentary cake for all our party as well as a table decorated with balloons. This was not unique to us as during our stay we were also aware of various birthday and wedding anniversary celebrations.

We also met the owner on several occasions. He was very interested in the views of his customers and explained how he was improving the hotel. Although the hotel has only been open for 1 year it already feels like a friendly, high quality hotel with the openingo f the improvements planned this year-beauty salon, entertainment lounge, I can only imagine it will go from strength to strength.

Many thanks for our amazing wedding and honeymoon stay. We will return soon.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aqua Bay Hotel

Property: Aqua Bay Hotel
Address: Tsilivi 29100, Greece
Region: Greece > Ionian Islands > Zakynthos > Tsilivi
Hotel Style:
Ranked #10 of 50 Hotels in Tsilivi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aqua Bay Hotel 5*
Number of rooms: 68

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