We travelled as a family group of 6 aged from 25-82 for my sister's wedding. My sister and her family were staying in the Planos Bay, but we had decided to pay the extra to stay at the Aqua Bay as this included free air-con, access to the A La Carte restaurant and a more modern décor in the rooms and hotel grounds. We were not disappointed by our choice to upgrade!
We were warmly greeted outside of reception by Claud who took care of our luggage for us which was greatly appreciated as we were tired from our flight. We were shown to our rooms by the manager himself (who kindly showed us how to use all the appliances, etc). After a quick look around the room we headed down to the restaurant where we were given a selection of food from the dinner service (this was at 9:30-10pm) which was much appreciated! The beds were comfortable for those that like a firm mattress (luckily me and my partner do) and two pillows (which is a rarity in hotels that we have visited) one firm and one soft for those that like the choice. The room we stayed in (208) was extremely spacious with a larger balcony area overlooking the pool, unlike the rooms given to the other party members (while still big enough, were not as large as ours). Included in the price is also a maid service who supplied us with fresh bottled water, bathroom/ pool towels, bathroom toiletries and toilet roll daily. She also swept & mopped the floor, made the bed and cleaned the bathroom. There is also a fridge in the room to keep all of your drinks and food fresh.
Breakfast, lunch and dinner services were always of a good quality. Having stayed for 2 weeks we only saw a handful of dishes (out of the dozen a day) repeated. The service was exceptional, all the staff are friendly and no request is too much. Bela, Alina, Luiza, Fofi and Andreas are fantastic hosts, always greeting you with a smile and a personal touch (in our case they asked about the impending wedding, checking everything was going smoothly).
When you get sick of buffet food you can go to the A la Carte restaurant (Italian) where there is a three course meal of freshly prepared dishes, all cooked within sight of your table. There is also a different theme night on down in the water park 4 nights a week (Italian, Mexican, Greek and BBQ), of which we tried the Italian night - we weren't keen on this however, it would be ideal for families that fancied the change, and we heard good things about the BBQ night!
The waterpark is great fun for all ages, even my 82 year old Grandad joined in having a good on some of the big slides! The pool cocktail bar is very handy!
Overall, the hotel grounds are very quiet and while there is no entertainment on a night, it is only a 5 minute walk down the road to Planos Bay where they provide nightly entertained and also a mini disco for the kids (my Sister has two children, one of which is aged 3 and half and he greatly enjoyed this!). I would also personally recommend the Greek Entertainment night. All of the facilities available at Planos Bay are accessible to Aqua Bay guests - this means that you can choose to take part in the entertainment rather than it being imposed on you, as it can be quiet loud on an evening.
The beach and the town centre are around 15 minutes walk away from the hotel.
We would also like to mention our holiday rep, Tim, who went out of his way to check that we were happy with the hotel, the only ever rep we have known to actively seek us out in person!
Also a massive thank you to all the staff who helped make our stay an enjoyable one.
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