Just returned from a 2 week stay at Aqua Bay. Made sure we had booked correct hotel before hand (different code in brochure than the Planos) and very glad we did. We were allocated a family room overlooking the main pool and bar which was nice and clean and a decent size although smaller than it looked in the internet photos. Clean towels and a bottle of water were provided daily. Meals were fine but beware of the battle for the pancakes and ice cream - some people don't know how to queue! Staff works very hard to make sure everyone had a nice time.
Went to the waterpark most days which is right next door and is very clean and safe for children. Lunchtime snacks and drinks are included and were always very nice.
There is limited entertainment at night ( karaoke/quiz night/singer) but we preferred to go out to local bars instead. Liveliest bars were Two Brothers, Molly Malones and Paradise in the old part of Tsilivi. The crazy golf is also worth a visit at 5 euros each for 18 holes and you can take drinks round with you.
Visited the Planos a couple of times to take our son to Kids Club (not the best! No structure and staff seemed bored) and at night time a couple of times but found it very crowded and a bit smelly. Book Aqua Bay - well worth the extra money.
Overall a good holiday.
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