Returned last week and so many things are great about this hotel but it really lets itself down on a couple of points - kids food and bathroom.
The staff are excellent and could not do more to please (better than any hotel I've stayed in with First Choice / Thomson) - they really are very good and a real asset to the hotel. They make a real effort - particularly with kids. The surroundings are lovely - very quiet and peaceful, great pools and the rooms that have doors and a veranda straight onto a pool are very convenient. The decor is modern ikea kind of thing - very comfy beds and great beanbags outside. The rooms (we had a family room with sliding doors) are clean (again the housemaids are very pleasant and do a great job) - could be a little bigger and as mentioned before, the bathroom looks great but literally gets flooded with water (like 2-3cm of water rather than just a little wet) and doesn't drain away. We would have to use 3 or 4 towels to soak it up every day - a real design fault. No DVD player in the room (when booking it said it would have but this didn't bother us) but the wifi worked perfectly for us in our room and we got a 5mb connection so fast wifi too....
The big issue for us was the food - the adult selection was good, albeit a bit too salty and a lot of sauces on everything (sometimes catering more to Eastern European than traditional Greek) but we really struggled to find things that kids could eat. Unless they were doing a roast (pork or chicken some nights) as a carvery kind of selection, everything else tended to have a lot of sauce on it (and salty too).... They did pasta but a lot of time this also had sauce mixed in - other hotels we've been to did plain pasta for kids with optional sauce at the side. The bolognaise use to go with plain spaghetti was far too salty.There were rarely any plain vegetables - most again had sauces or were in casseroles. Plain carrots, peas, broccoli etc would have been easy to do...the kids section was crazy - usually potato smiley faces and the worst quality chicken nuggets or fish fingers I've seen in years (the sort of thing Jamie Oliver gets up in arms about) - even when hungry my kid took one bite and said yuk - I looked and the inside was grey mush...nice... When we ate out at the al la carte restaurant (again nice adult food) I was dismayed to find the same grey chicken nuggets being served up for kids...the thing is, this is SO easy to get right - just have some plain grilled chicken on offer or make chicken/fish goujons for kids. I would have expected more of a family resort and have had far better in all of the other hotels we've gone to with the same tour operator.
The other issue for us was some of the other guests - I'm used to and expect cultural differences (lots of Eastern European guests here) but some of these guys were SO rude and had no concept of queuing (they'd skip straight to the front when it was obvious when there were 5 people waiting for the toast machine or the buffet), then when someone said something to them they would shrug "I don't understand"... We got fed up with people pushing through doorways and us standing aside to let them go ahead without even getting a thank you. One Russian teenager came up and blocked a doorway I was already walking through and refused to move, waving me aside, telling me that this was the exit (which it wasn't) and I should walk to another door round the other side of the restaurant - I resisted the temptation to swear at him in Russian.... I'm not a shirty person - we are a polite and considerate family but really did find this wearing us down after the first week.
So the hotel environment and staff were great, food needs tweaking to cater better for kids, not sure how you'd improve the bathroom drainage without retiling them and goodness knows what can be done about other guests behaving rudely but those things would make me less likely to return.
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