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Reviewed 4 weeks ago

Was a great hotel, food and facilities are really good.

One thing I noticed that was a little upsetting was on a walk back from the ceramic workshop, not far from the signs from St Johns hotel and Spa, we saw a lovely dog chained up in a field near the road.

Does anybody know if this dog is being looked after, fed watered etc, It spoiled our stay to see the poor creature.

Room Tip: Just a perfect hotel, the stay only spoiled by seeing the lovely dog chained up.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank david r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bluecollection, Υπεύθυνος Σχέσεων με Πελάτες at Altura Hotel, responded to this reviewResponded 2 weeks ago

Dear David,

Thank you for your review. I'm sure the dog is fine and the owners take care of him.

Kind regards,
Christina Avrami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Ok, so just returned from a two week stay at the Altura/Mavrikos Hotel. A little confused as to which hotel this actually is. Hotel is now Altura, but refurbishment seems only half finished. On arrival, initial impression is quite good, until you get to the restaurant, where there is no glass roofed al fresco eating as described by TUI, then you get to your room, seem unfinished somehow? First room had no shower, which we had requested due to disability, bathroom door didn’t fit the frame, no tiling done and left as bare plaster/concrete finish, reception were lovely and moved us straight away to a room with a shower. Again though no tiling in bathroom, just a plaster/concrete finish on the walls/floors and throughout the rest of the room. Makes for a slippy result as very smooth. Beds were comfy enough. Air con is very expensive at 5 euros a day, so ask for a room on the shaded side of the building. The WiFi is very hit and miss, as in most hotels, sometimes it works, most of the time it doesn’t. If you’ve booked with TUI, dont expect to see anything they show and say. There is only 1 bar, not 2 as advertised and it doesn’t look anything like the lovely one shown online, the sunloungers although not ‘cobalt blue’ are actually very comfy and sturdy. There is no TV screen in the lobby area. The entertainment is a bit like a bad karaoke bar, when there is any, admittedly the team? (2 people?) try quite hard, just dont expect anything to be at the time advertised. The food isn’t that bad, as in to say there is always plenty of salad and pasta, they seem to be trying to keep costs down by using the cheaper cuts of meat, like anywhere, but unfortunately the chef doesn’t know how to cook them, resulting in very tough and chewy (inedible) meat. Lots of feta and bread, plenty of fresh fruit. Breakfast, fruit, cereal (not sure which ones, as all seemed to mixed together in one big bowl!) yoghurt, usual eggs, bacon, beans, lots of preserves. Unless really fussy eater, you won't starve. The daytime barman works really hard and the drinks are what you’d expect, local spirits and wines, with a beer that changed every day? the night-time barman was more interested in chatting up the ladies! Resulting in queues.
There is a new pool on a balcony above the bar, very nice area for sunbathing and a dip in the pool, unfortunately they allow children up there, so the self service bar has had all alcohol disconnected, this means a trip down a quite steep set of stairs everytime you want a drink, as there is the main pool and another smaller children’s pool, they need to maybe re-think this.
The ladies on reception were lovely and even got a jar of decaff coffee in for me as intolerant of caffiene.
Overall you get what you pay for, this is definitely a 3 star hotel, which seems to be in the middle of an unfinished refurb. TUI is the main seller for this hotel and they need to update there brochure and online information as it is all for the previous Mavrikos Hotel.
The small hill/slight incline, is actually quite a steep slope, probably around 75 meters long.

Room Tip: Rooms at the back near the chapel, are a little cooler as in the shade most of the afternoon, also quieter.
Stayed: June 2018, travelled as a couple
1  Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Don't be apprehensive its gone through a refurb and it's lovely. 2 pools one being a brand new infinity pool with stunning views and there is also the toddler pool. Never had a sunbed problem, they get busy but no more than anywhere else I've stayed and the comments about plastic cups..I'd be more horrified if they were glass given the poolside setting.
Our rm was 422/423 a dble family room and a pleasant surprise. Very spacious & two separate rooms/bathrooms with adjoining door. We had a problem with the electric key and the hairdryer being a bit wonky,reported to reception and sorted straight away. Rooms cleaned to a high standard with fresh towels frequent.
The food was better than expected good salad choice every meal,choice of breakfast, fresh fruit, excellent puddings and a warm main choice including fish and meat at every setting. We ate out a few times because all inclusive does get repetitive and we like to try the local tavernas. I can reccomend the olive tree for traditional but there are so many good places.
I didn't book any trips with TUI, very expensive, and found ABBA very professional and cometative we had a fantastic trip to shipwreck cove so much better value.
We wasn't aware of the new greek accommodation tax and it works out at just over €10 a week, pool towels €5 a week or take your own. Air con and room safe also extras. I feel TUI should make this more apparent and it isn't a fault of the hotel. Some things I'd improve would be; more than one loo at the pool, cold plates for late guests on arrival, visible library (it's behind reception) and because there is a steep entry to the hotel (about a 15ft incline) I think having someone on hand to help more vulnerable guests with luggage would be a big help.
Entertainment a bit hit and miss but that was entertainment in itself.

Stayed: June 2018, travelled with family
4  Thank Geraldine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This review is based on the three star hotel. My wife and I arrived at the Altura hotel a little apprehensive having read some of the negative posts on Tripadvisor. However, we needn't have worried. We were swiftly and efficiently checked into our room 522 which overlooked the small kiddies pool. The room was lovely and clean, it had basic new furniture and beds. There was a wall-mounted television, a kettle and refrigerator. The bathroom had an over-bath shower, good hairdryer, loads of piping hot water and lovely fluffy new towels, which were regularly changed. For one week's stay we paid 10.50€ tax.

There was a good selection of English and Greek food in the restaurant, some of which was very tasty. As well as the ginger and walnut cake, I especially liked the langoustine and muscles. It was nice to see a kiddie's menu too.

There is a good-sized pool at the front of the hotel and an Infinity pool on the upper terrace at the side of the hotel. There is also small toddler splash pool at the back of the hotel. The sun-loungers are very comfortable. Service at the pool bar is very good, for obvious reasons all drinks are served in plastic glasses. Morning and afternoon snacks were available each day by the pool bar. Beach towels are available for 5€ per week and can be changed as often as needed.

Definitely think for a three star hotel the Altura is excellent value for money.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank JAMES B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bluecollection, Υπεύθυνος Σχέσεων με Πελάτες at Altura Hotel, responded to this reviewResponded 2 weeks ago

Dear Mr. James,

Thank you for choosing our hotel for your holidays in Zakynthos. I am so happy to read that you had a great time. Hope to see you soon. Take care!

Kind regards,
Christina Avrami

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Reviewed 4 weeks ago via mobile

Ignore the negative reviews. This hotel has been refurbished to a high standard it is like a boutique hotel the rooftop adults infinity pool is so relaxing and the downstairs pool is ideal for family's. The rooms are clean and comfortable two powerful showers in bathroom and cleaned daily. The food is plentiful I am so fussy but found something on most vizits. The bread is homemade and really nice and the desserts are nice too. The staff are friendly and so helpful my only qualm is the entertainment which is poor and there should be more than one toilet in the pool/bar area if I ever returned to Tsivili I would not hesitate in booking this hotel.

Stayed: June 2018, travelled as a couple
4  Thank ladyjanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bluecollection, Υπεύθυνος Σχέσεων με Πελάτες at Altura Hotel, responded to this reviewResponded 2 weeks ago

Dear ladyjanee,

Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Zakynthos. We look forward to welcoming you back soon!

Kind regards,
Christina Avrami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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