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“Great staff, location not perfect”
Review of Filoxenia Hotel

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Filoxenia Hotel
Ranked #7 of 51 Hotels in Tsilivi
Certificate of Excellence
Reviewed 1 July 2014

My friend and I stayed here recently, staff were fantastic especially Arlent. We found it a bit far away from the town and the food, although good quality was a bit repetitive. However, we had a lovely week in the sun, the room was massive and we enjoyed ourselves. Would return to Zante but probably stay elsewhere.

  • Stayed: June 2014, travelled with friends
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3  Thank lmu262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 10 July 2014

Hello Imu262,

Thank you very much for taking the time to add your review on Filoxenia hotel and for sharing your thoughts with the rest of us. On behalf of all the staff and family I would like to say a big thank you for your kind comments on our hotel and our people.

We are very sorry to hear that the location of our hotel did not meet your needs and we hope that you took the chance to try our mini bus service to the town of Tsilivi. It is good to know that our beautiful island succeeded on meeting your standards and even if you will not stay with us in the future we are happy to know that Zakynthos will have you as a guests again.

Kind regards from the filoxenia team.

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449 - 455 of 994 reviews

Reviewed 30 June 2014

Just got home. Had a nice holiday. Clean hotel, friendly staff, nice food. Entertainment very poor, one night a magician was performing if you can call it that, said very rude remarks in front of children and also a young boy had his earring stolen by this magician. Heard that one member of staff was sacked due to calling a guest fat because she didn't want to join in the water aerobics due to watching her young son swimmingin the pool. Didn't join in any entertainment after this. Drinks are very watered down but sandras bar along the road into town is very welcoming and serves named brands at good prices. This hotel is good if you want to relax and chill but not great for children who want to be involved in activities. Arlent who works the bar and inside the restaurant is very friendly to both adults and children always makes a huge effort to make sure your looked after.would not return to this hotel due to the lack of entertainment but would try somewhere else in greece.

Room Tip: Balconies have sun on either morning or afternoon. Try to get a room on the third floor they are mor...
  • Stayed: June 2014, travelled as a couple
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Thank law123Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 10 July 2014

Hello Law!

Thank you so much for taking the time to add your review on Filoxenia hotel and for choosing to share your experience with us.

First of all, we would like to say thank you for your kind comments on our staff and for giving them your credit.

Please accept our frustration for the fact that our animation team did not manage to keep you happy like they do with the rest of our guests.

With regards to incidents that you are referring to I would like to assure you that our family and the staff have taken all the appropriate measure in this matter. In particular, we did have to let go one member of our animation team but the reason was not the one you mentioned.

Due to the fact that our first priority is to respect and care for your guests I am very sad to say that one person did no want to be a part of our team so we had no choice than to protect our guests and our hotel. As for the incident, with the ear rings of a young boy, I would like to assure you that it was a suspicion of one single guest that the magician had taken these ear rings and I would like to inform you that our staff and management took all the appropriate actions so as to resolve this incident.

We hope that these incidents were not the only experience you had while holidaying in our island and our hotel. We hope that enjoyed the beautiful weather, the pool, the sea and the Greek food and that you do have some good memories out from this holiday.

Thank you very much for taking the time to go through our response. Regards from all the team at Filoxenia.

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Reviewed 28 June 2014

Having just got back from this hotel i thought its best to write a review as this is why me and my partner chose this hotel in the first place ,,, firstly why the negative reviews from some? may be they expected the ritz or similar !,these people in these kind of country's do the utmost best to cater for us all and what a fabulous job they did here at filoxenia,,its faultless,from start to finish ,the holiday we went on made its self cause of the sheer brilliance of this hotel,from the cleaners to the driver of the shuttle bus to the people that deliver there,,there polite well mannered and very helpful to all,,the rooms are big and very well presented,,there cleaned daily ,as is the areas that surround the place,even the messiest beds are made up like mine was and it was done daily as well and with everything wiped in the rooms ,there's no issues at grabbing a beer /drink from the bar either,no pushing no nothing just a smiley face and your drink,the beer ISNT watered down either the spirits are house spirits and branded spirits are available for 4 euro if u ask along with red bull,,,the food ,well is cooked to perfection,,,proper chefs and presented in a proper way with a smile and a clean plate ,,there's something for everybody as well,even the fussy folk,the main strip is just a few minutes down the road where there's bars restaurants and shops and just off set there's a wicked sandy beach ,where a nice man from the hotel will take you in there clean shuttle bus and pick you up at a time you state,and if you dont fancy the beach grab you self a sun bed at the hotel there's many to have with no waiting and there not covered with towels from 3am either,folk respect folk there and go and grab sunbeds as n when they want em.perfect if you wake up late,and if and when you decide to enter the pool there clean and tidy and warm,,There's entertainment there if you wanna join in with a no pressure approach from the animation team,dont fancy that theres a pool table or free table football,,the hotel is not swimming is wasps or mosquitoes either,overall the hotel is well suited for families/couples etc,,its well worth a visit and although each year we like to try new places we'd certainly think about coming here again.amazing area with an amazing place with amazing people,Filoxenia in Tsilivi gets the big thumbs up from me,but don't take my advice go see for your self :)

Room Tip: big tip..... Just Go
  • Stayed: June 2014, travelled as a couple
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10  Thank Tim absolute F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 10 July 2014

Hello Tim!

Thank you so much for taking the time to add your review on Filoxenia and for sharing your memories with the rest of us here. We are very happy to know that you had such a great time while holidaying with us and the our hotel was up to your standards and expectations. We are grateful for you kind feedback in this matter and the details you are providing to our prospect guests.

On behalf of all the staff and the family at Filoxenia I would like to pass you a huge thank you for your wonderful comments are for giving such a praise to our lovely staff on the way they took care of you. We are very proud to have guests like you in our home with such a positive aura. Your reward gives us the motive to keep on doing what we love with more passion.

It will be a pleasure for us to have you back again at the Filoxenia in the near future for another round of relaxing holidays under the sun. Our staff will be here once again to greet you back with a smile.

Until then, take care back home and always spread the smile around you! Love from all..xxxx

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Reviewed 26 June 2014

We went to this hotel for a week with our 7 year daughter. The rooms were very clean and beautifully decorated. The size of the room was immense, a queen sized bed for both me and my partner and a single for our daughter!! House-keeping was excellent. The pools were perfect and the daytime games that went on certainly kept our daughter entertained. The restaurant was lovely, very airy and not too hot. The food was great, plenty of choice and fresh. And food was non-stop through the day!! Good choice of drinks too. The enterainment staff, restaurant staff, bar staff and house-keeping staff were all lovely. Very pleasant and always cheerful, especially Andreas who we felt was particularly excellent and friendly.

  • Stayed: May 2014, travelled with family
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7  Thank thebriggsmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 7 July 2014

Hello Thebringsmeister!

Thank you so much for taking the time to add your review on Filoxenia hotel and for choosing to share your memories with the rest of us. It makes us all feel very happy to know that you had such a great time here at the Filoxenia and that your 7 year old daughter enjoyed herself that much.

On behalf of all the staff and the family we would like to say a big thank you for your praise in our hotel facilities and our lovely people who took care of the best way they could. Your reward means a lot to us. It will be a big pleasure for us to have you back again in our home on a future visit. Until then, take care back home and always smile! N Love from all the team at Filoxenia.xxx

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Reviewed 26 June 2014

Just returned from a great holiday at filoxenia everything about this hotel is great the room was big and lovely decor and the cleaners made the beds every day and changed towels every other day the food was lovely and always plenty to eat and very tasty,the drinks were good and bar staff great no queueing for drinks, cleaners and all the staff really friendly and helpful and worked really hard.Tsilivi was good with plenty of bars,restaurants and shops and about a 15 minute walk from filoxenia. The beach was lovely and the hotel provided a minibus to take you there and back if you wanted, Would highly recommend this hotel and will definitely return there

  • Stayed: June 2014, travelled as a couple
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5  Thank melly22_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 7 July 2014

Hello Melly!

Thank you so much for taking the time to add your review on Filoxenia hotels and for choosing to share your memories with the rest of us here.

It makes us all feel very happy to know that you had such a great holiday in our hotel and that our hotel facilities were up to your standards and needs. Most of all, we would like to say a very big thank you for your credit to our lovely staff on the way they took care of you. Your praise to them means a lot to us.

We are looking forward to have you back again with us in the near future for another great holiday under the sun. Until we see each other again, have a wonderful time back home and always smile! Regards from all the staff and family! xxx

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Reviewed 24 June 2014

just had two weeks at this hotel and couldn't find anything to complain about great staff very friendly and helpful food was great room was clean great holiday i will be returning. nothing was to much trouble for the staff, the food was great especially at night time

Room Tip: get a room in main area as they get wifi
  • Stayed: June 2014, travelled as a couple
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12  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 7 July 2014

Hello mark!

Thank you so much for taking the time to add your review on Filoxenia hotel and for sharing your experience with the rest of us here.

We are very happy to know that you had a great time in our home and on behalf of every member of our staff and family we would like to say a big thank you for your rewarding feedback.

It will be a pleasure for us to see you back again in our home for another great holiday. Until then, have a lovely winter back home and always stay safe. Love from all..xxx

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Reviewed 22 June 2014 via mobile

Recently stayed here for 8 nights. I've got to say this was my first all inclusive hotel stay. I sadly missed my flight from London and the hotel where very flexible about arranging a pick up for me from the airport.

The hotel was very nice, my room was massive!!! Two queen size beds and a single/couch. It had everything you need in the room. The rooms where extremely clean!! The housekeeper Layla ensured I had fresh towels every day and changed my sheets every other. I was extremely grateful for all she did.

The food was very good.
Breakfast was your standard with a great range of everything. Bacon was different, I'm a bit used with British back bacon. I did buy my own soya milk as I don't like to cause a fuss but the restaurant manger and staff were very accommodating and praise them on there excellent service thank you so much!!!!

I was part of a wedding party of 15 persons. The hotel staff couldn't of been more helpful throughout our stay. I must say that for me there was one member of staff that stood out! Agatha was an incredible member of staff who help me out so much during my stay. She was so helpful, and I can't thank her enough she truly made my stay a excellent one!!!

I would recommend this hotel to anyone looking for a all inclusive stay, that doesn't want to be in the hustle and bustle of town or at the beach, which was only 20mins walk or the hotel put on a free bus.

Thanks again for everything.

  • Stayed: June 2014
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5  Thank DansTravel1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this reviewResponded 7 July 2014

Hello dans!

Thank you so much for taking the time to add your review on Filoxenia hotel and for sharing your memories with the rest of us.

It makes us feel very happy to know that you had such a great holiday in our home and that our people made you feel so welcome and comfortable. On behalf of all the staff and family I would like to say a huge thank you for your lovely comments and wonderful feedback.
We will be more than glad if you gave us the chance to see you back again in our home for another great holiday under the Greek sun!

Until we hopefully meet again, have a lovely winter back home and always stay safe. Love from all..xxx

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Additional Information about Filoxenia Hotel

Address: Tsilivi 291 00, Greece
Region: Greece > Ionian Islands > Zakynthos > Tsilivi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Tsilivi
#12 Romantic Hotel in Tsilivi
Price Range: £64 - £178 (Based on Average Rates for a Standard Room)
Number of rooms: 100
Official Description (provided by the hotel):
Emerald green grass. Topaz blue skies and big mountains. These are the jewels of Tsilivi Zakynthos that plan to spoil you from the moment you arrive in Filoxenia Hotel. The natural scenic beauty of the complex is juxtaposed by our traditional Greek hospitality; enchanting visitors who leave with the most favorable impressions and the certainty that they will keep in touch and vow to return. An exquisite and comfortable "Home away from home", a warm feeling of welcome in a quite and soft atmosphere, unique in Zakynthos. Newly refurbished in 2009 with its new modern minimal character and very spacious and unique accommodation, will certainly give you the comfort you expect from your holidays.The four star Filoxenia Hotel is only 4 km away from Zante town, ideally situated in one of the less busy and beautiful countryside in the island, within 20-30 minutes walking from Tsilivi beach and the busy resort center.Modern amenities, a sprinkling of umbrellas by the poolside, 2 swimming pools and a children's pool accentuate the natural beauty of our complex for the young guests. ... more   less 
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Also Known As:
Filoxenia Hotel Tsilivi

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