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“great hotel”
Review of Filoxenia Hotel

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Filoxenia Hotel
Ranked #5 of 49 Hotels in Tsilivi
Certificate of Excellence
Liverpool
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great hotel”
Reviewed 27 July 2014

stayed at Filoxenia 17-24th July 2014, really good hotel ideal for Families daytime & nighttime activities for adults & children, though we preffered to go out at night into tsilivi town, Rooms are large. modern, and spotlessly clean maid service every day, food really good, various choices both Greek & English, I must compliment the staff throuout the hotel as they are fantastic, extremely friendly & go out of there way to make your stay enjoyable, we booked all-inclusive due to fact we had a good deal on price, but we prefer to go out in evenings, Tsilvi town is approx 15-30 walk depending on walking abilities, its very safe, but we prefered a taxi back after dark as the last 10 mins or so walking back to hotel is desserted and poor lighting, but taxi's are 5 euros to anywhere within the resort,Tsilivi itself is charming , full of character in the local restuarants, which are ALL excellent, but to name a few we tried; in order of preference; Greek Obelisk is fantatstic and NICOS IS TRULY LOVELY, & FOOD SUPERB!,also; Benicos equally as good, then..,Olive Tree, * Calypso and last but not least ''Family Restuarant'.....'Next , BARS, ON main strip, try TRAFFIC, GIORGOS & his lovely daughter Alexandra, make you very welcome, its a lovely ornate Greek bar,great cocktails too. then turn left at Popeyes and head along the 2nd Strip go past Molly Malone family playground and Greek Obolisk after about 5 mins walk you come to 2 brothers bar which is fantasticaly greek fun, & a little further on is Molly Malones Irish bar live acts whith great barmaids who act as though theyre in a mrs Brown episode, guanteed a great night here, all in all fab holiday , never met such friendly locals anywhere,

Room Tip: no lifts so maybe fround or 1st floor if have difficulties, but all roomsin both blocks face pool a...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tonyscouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 15 August 2014
Hello Tony!

Thank you so much for taking the time to add your review on Filoxenia hotel and for choosing to share your holiday memories with the rest of us here. We are very happy to know that you had such a great time here in our home and that Filoxenia was up to your standards and expectations.

We would like to thank you so much for your kind feedback on our staff and for giving them your credit on their character and the way they took care of you. Your kind comments mean a lot to all of us.

It is great that you took the chance to get to know to our resort and meet some great local people who made you feel so welcome. Zakynthos is like a big family and we all work together so our guests can leave our small island with the best memories. God bless all.

We will be very happy if we had the chance to see you back again in our home for another great holiday. Our staff will be here to welcome you back with a big smile. Until we hopefully see you again, have a lovely winter back home and take care..xxx
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
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English first
Plymouth
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 July 2014

Just returned from a 7 night holiday with my wife.
The hotel provided a very good variety of food through all meal times. The catering and pool staff were very friendly. Rooms were spacious, but air conditioning only available for set 2-3 hour slots three times a day. Setting is good for all day sun around the pools, and no problem with sun bed availability.
The hotel provides a mini bus from 10-10:30am to the beach and you can request a return time with the driver.
We wouldn't rate the overall hotel and experience as high as others have, and the following points show why it's short of a 5 star, maybe even a 3.5;
- basic room finishes and general areas
- have to pay for the room safe
- limited air conditioning availability; 7am-10am, 4pm-6pm, 11pm-2am
- no bottled water in bedrooms
- no pool staff walking around picking up litter, offering drinks
- all inclusive drinks ends at 11pm, and not genuine brands
- facilities for late check out are very poor - had to get ready in the communal pool toilet, in a cupboard with no hooks for the shower or towels, wet floors, and very smelly (as not supposed to flush toilet paper!)

Clearer information is needed for the use of the hotel mini-bus, local buses, hire car, and general resort information - no resort map! And being slightly out of the main resort, this would prove very useful.

We had a great time, and happily recommend the hotel as a 3.5 star, but don't agree with some of the reviews that are posted that give the impression of a better rating.
With some small improvements, the hotel could be a lot better.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank chrispaulmaslen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 14 August 2014
Hello Chris!

Thank you very much for taking the time to add your review on Filoxenia hotel and for sharing your thoughts with the rest of us.

First of all we would like to thank you for your positive comments on our hotel and staff. Your credit is very valuable to us.

With regards to some of your comments, please allow us to make some remarks so as to help TA readers not to get mislead.

Please note that in the case where safe boxes and air conditioning is payable locally, these information is always stated in tour operator’s descriptions before our guests finish their booking to our hotel. This enables them to have the option and decide whether they like to proceed with a reservation to our hotel according to what is included in their price. In case you have not been informed by your tour operator, this is considered to be a hidden cost from your travel provider and has nothing to do with our hotel.

For your information, the lower the package you see from a tour operator deal the more like to have local charges, so you need to pay extra attention to their descriptions online and offline. The same also stands for our all inclusive program as it clearly states in the descriptions that it finishes at 11 am and includes local branded drinks and not premium brands. This is a common practice of all inclusive properties around the EU. In case you like to consume premium brands there is an extra charge as they are not included in the AI.

Furthermore, in our hotel reception area we do have printed material providing all sorts of information about the hotel, our facilities and resort in general. Please note that once our staff asked they can provide you at the reception with an island map and give any kind of direction if needed.

Please accept our frustration for the fact that our hotel did not succeed to meet your needs in some parts and note that all of your comments in this matter will be seriously taken into account so as to apply any necessary changes where needed. It is a priority for us to meet all of our guest’s needs and standards and we do the best to make the adjustments that make them all happy.

Thank you very much for brings those issues into our attention. We all wish you have a great winter back home and thank you for taking the time to go through our response.
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Thornton Cleveleys, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2014

Stayed 10 days in July wonderful hotel couldn't fault anything very good value for money + more . Staff are wonderful can't name them as it's everyone , best all inclusive hotel I've stayed in ,can't wait to go back. Didn't want to come home .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrsnester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 12 August 2014
Hello mrsnester!

Thank you so much for taking the time to add your review on Filoxenia hotel and for sharing your holidays with the rest of us here. It makes us feel happy to know that you had such a lovely time here with us and we would like to say a big thank you for your kind comments on our staff.

It would be a great pleasure for us to have you back in our home in the future for another wonderful holiday under the Greek sun! Until we hopefully see you again, enjoy your winter back home and always smile! Love from all..xx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2014

Had a lovely weeks holiday 9th July for one week , very clean spacious rooms with very big beds (two queen size pushed together ) rooms were cleaned daily . Food was of a very good standard and tasty. Bianca and Oscar in charge of entertainment were very good with what entertainment they had to offer .
Would go back again All the staff at the Filoxenia are very friendly and made you feel very welcome .

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank annie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 12 August 2014
Hello Annie!

Thank you so much for taking the time to add your review on Filoxenia hotel and for sharing your memories with the rest of us.
We are very happy to know that you had a great holiday and that our hotel was up to your standards and needs.

We appreciate your comments on our staff and we hope that we will have the chance to see you back again in the future for another great holiday under the sun with friendly people. Until then take care and have a lovely winter. Love from all the team at Filoxenia..xx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014 via mobile

We come to Tsivili for a wedding, we come on 12th June for one week (we wish we stayed longer). On arrival we had free drinks which were lovely. After we checked in we went to our room and our room was lovely, there was two double beds for two of us which were perfect. The hotel was lovely two pools and one baby pool, plenty of activities to do for the children aswel as the adults. The staff out there were very friendly and welcoming. We went all inclusive and the food was lovely always a different variety and in the evening a menu for the children to pick from or if there was no chips out you could request if you wonted some. Only thing is that they have air condition but it's at stupid times when we were hardly in the room, but it's only €20 for the week which is very cheap for unlimited air condition. I highly recommended this hotel for all types of families, there's plenty for everyone.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jodjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 12 August 2014
Hello Jodjones!

Thank you so much for taking the time to add your review on Filoxenia hotels and for choosing to share your holiday experience with the rest of us. On behalf of all the staff and family we would like to say a big thank you for your kind comments on our people and for giving them a credit on their character.

We are happy to know that our hotel covered your needs and standards and your comments will be seriously taken into consideration. We do hope that we will get the chance to have you back at the Filoxenia in the future for another great holiday under the sun.

Until we hopefully meet again, stay safe and have a wonderful winter back home. Love from all..xx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 July 2014

We stayed here from 26th June for 2 weeks in room 322. It was a lovely room, the beds were huge! Cleaned daily and had the use of kitchen facilities in the room which was handy if you sometimes didn't want to get up for breakfast. Would recommend paying for air conditioning which is 20euros a weeks and you can use it as much as you like, as it's only on for set times otherwise. The food was lovely and had a good variety, always something you could pick at each meal. The staff everywhere were so friendly, hardworking and always happy to help. Both pools were lovely and there was always sunbeds free but could do with a few more umbrellas so everyone could easily have one. There was always activities throughout the day thanks to oscar and biannca! The hotel was about a 20 minute walk from all the shops and bars but it was quite nice to do at night and if you wanted a taxi which the staff will happily arrange for you it's 5 euros. There's minibuses from the hotel to the beach if you wanted to go there for the day. Overall we had a fantastic holiday here and would definitely recommend! We're looking to go back again next year already! Keep up the good work everyone :)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jessp0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 18 July 2014
Hello jess!

Thank you so much for taking the time to add your review on Filoxenia hotel and for choosing to share your memories with the rest of us here.

It makes us feel wonderful to know that you had such a great time here in our home and that our staff and hotel made you feel so welcome and comfortable.

On behalf of all the staff and the family I would like to share a big thank you for your kind comments and the for the credit you are giving to our lovely staff. Your rewarding feedback is so valuable to us and makes us feel honored to have guests like you at the Filoxenia.

Please know that Filoxenia will have its doors open for you and our staff will be always here on the spot to greet you back with warmth and hospitality. We all wish you have a lovely winter back home. Sending love from all..xxx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston-super-Mare
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 July 2014 via mobile

We stayed at the Filoxenia for 2 weeks from 26th June 2014 in room 203, fondly nicknamed 'the dog room'! On arrival the receptionist was friendly and informative and we had a nice welcome drink provided. The room was quirky but huge and absolutely spotless. We didn't like our wet room bathroom because it made the floor quite dangerous for our toddler but the housekeeper had no problem with giving us extra bathmats to cover the floor. Clean linen each day. The food blew us away. Top quality, fresh and great selections, but if you only like british food you will struggle. The staff had no problems catering for our son however who was presented with chicken nuggets or fish fingers each night! The pool bar was great, huge spirit measures ensured we really did feel the effects of all inclusive! The pools are spotless and the baby pool was perfect for our 3 year old to splash around in with his friends! The staff are what make this hotel excellent. They are friendly, interested in their guests and bloody hardworking! The entertainment (animation) team did their best and we really enjoyed ourselves both in the day time and at night. Please dont expect big shows; it is in house and you must be prepared to take part. Karaoke, quizzes, and more. The kids loved the mini disco. The hotel is about 15 mins from the airport and a short walk into Tsilivi. If you have younger children I'd advise taking a buggy though as the walk seems longer when the ttemperature is over 30 degrees! We got taxis a few times at only 5 euros a pop. The hotel mini bus will also drop you to the beach or to town at regular intervals. Nothing was too much trouble for the staff at this hotel and it had a really lovely family feel. A quick note about the air conditioning; it's worth paying the extra and works ccontinuously if you leave the left hand patio door closed! We will definitely be back to explore a bit more of zante. Thank you Filoxenia team!

Stayed July 2014, travelled with family
Helpful?
8 Thank Jen301981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, 18 July 2014
Hello Jen!

Thank you very much for taking the time to add your review on Filoxenia hotel and for choosing to share your holiday experience with the rest of us here.

We feel so great to know that you and your family had such a wonderful time in our home and that most of all that you 3 year old had a happy holiday experience. You special mention to our hotel and mostly to our kitchen team means a lot to us and your reward gives us a big boost to keep on doing what we love with more passion and enthusiasm.

On behalf of everyone in the hotel I would like to say a big thank you for giving us a praise on the way we took care of you. Please know that Filoxenia will always have its doors open for you and our staff will be right here on spot to welcome you back with a big smile from the heart.

Until we meet again, have a lovely time back home and always take care of each other. Sending love from all the team at Filoxenia..xxx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Filoxenia Hotel

Property: Filoxenia Hotel
Address: Tsilivi 291 00, Greece
Region: Greece > Ionian Islands > Zakynthos > Tsilivi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Tsilivi
#12 Romantic Hotel in Tsilivi
Price Range (Based on Average Rates): £
Number of rooms: 100
Official Description (provided by the hotel):
Emerald green grass. Topaz blue skies and big mountains. These are the jewels of Tsilivi Zakynthos that plan to spoil you from the moment you arrive in Filoxenia Hotel. The natural scenic beauty of the complex is juxtaposed by our traditional Greek hospitality; enchanting visitors who leave with the most favorable impressions and the certainty that they will keep in touch and vow to return. An exquisite and comfortable "Home away from home", a warm feeling of welcome in a quite and soft atmosphere, unique in Zakynthos. Newly refurbished in 2009 with its new modern minimal character and very spacious and unique accommodation, will certainly give you the comfort you expect from your holidays.The four star Filoxenia Hotel is only 4 km away from Zante town, ideally situated in one of the less busy and beautiful countryside in the island, within 20-30 minutes walking from Tsilivi beach and the busy resort center.Modern amenities, a sprinkling of umbrellas by the poolside, 2 swimming pools and a children's pool accentuate the natural beauty of our complex for the young guests. ... more   less 
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Also Known As:
Filoxenia Hotel Tsilivi

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