See -------- for pictures of the room/hotel on the website. They are accurate in my opinion.
Rooms and hotel: Very happy with our room, clean and comfortable, modern and light. Air con. TV. Minibar. Room electronic safe. Issues with shower water spreading everywhere in bathroom after use the only problem but once cleaners came its back to spic and span. No mosquito nets but didn't seem to matter if kept screens on windows and door closed. There are around 14 rooms so its a small intimate place. Security is good with 2 guards, high wall and fencing.
Reception service: Ranged from very good to OK.
Room cleaning service: During stay they were excellent. When arrived initially one of the rooms had not been checked properly so we had to go and ask for it to be done again. There were leftovers from previous guests in fridge and bed not made properly. This was fixed in adequate time.
Pool and surrounds: Lovely, clean, quiet. Always a time of day when you could have it to yourself (this was around christmas too). Benefit of a small hotel.
Beach: Galu is beautiful, you really are only an easy 5 minute walk away from beach at the Inn. Didn't feel that we missed anything from not being right on the beach. There are a few nice restaurants nearby in galu within walking distance. You can easily ride matatu transport or get taxi into the Diani restaurants and pubs, go to Diani supermarkets. Approx: 10 min car ride.
Hotel Food/Restaurant: Food not great- recommend not getting a full or half board option. Service by waiters was good.
Overall: I would have scored this stay higher but some things held me back: like guests next door VERY noisy at night. Most of the hotel had complained by the 2nd night and he was warned. Not the hotels fault but they could have been more vigilant during those nights and had security and or reception intervene, especially since they state a 24 hour reception service.
Breakfast served cold one morning. Replaced with minimum fuss though.
In summary- its a nice place with a lot of hiccups. Your hiccups will be remedied if you ask but on holiday it can be a hassle to ask for things to be redone. If they improved their game this could be a winner place if only for its personal size and nice pool/rooms. Don't discount it, just be realistic that they have some rough edges and hopefully over time they will improve.
- Official Description (provided by the hotel):
- A chic & charming lodge located in the heart of Diani 's vibrant eatery and shopping scene, a two minute stroll across the road from the pristine white sand Galu Beach. Our value-oriented accommodation integrates contemporary design and modern facilities, with traditional Kenyan hospitality, providing a delightful getaway for both business and leisure travellers alike. Karibu! ... more less
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