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“Not perfect but worth a try in case they improve” 3 of 5 bubbles
Review of Galu Inn

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Galu Inn
Ranked #21 of 30 Hotels in Diani Beach
Certificate of Excellence
Nairobi, Kenya
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not perfect but worth a try in case they improve”
3 of 5 bubbles Reviewed 16 January 2012

See -------- for pictures of the room/hotel on the website. They are accurate in my opinion.

Rooms and hotel: Very happy with our room, clean and comfortable, modern and light. Air con. TV. Minibar. Room electronic safe. Issues with shower water spreading everywhere in bathroom after use the only problem but once cleaners came its back to spic and span. No mosquito nets but didn't seem to matter if kept screens on windows and door closed. There are around 14 rooms so its a small intimate place. Security is good with 2 guards, high wall and fencing.

Reception service: Ranged from very good to OK.
Room cleaning service: During stay they were excellent. When arrived initially one of the rooms had not been checked properly so we had to go and ask for it to be done again. There were leftovers from previous guests in fridge and bed not made properly. This was fixed in adequate time.

Pool and surrounds: Lovely, clean, quiet. Always a time of day when you could have it to yourself (this was around christmas too). Benefit of a small hotel.

Beach: Galu is beautiful, you really are only an easy 5 minute walk away from beach at the Inn. Didn't feel that we missed anything from not being right on the beach. There are a few nice restaurants nearby in galu within walking distance. You can easily ride matatu transport or get taxi into the Diani restaurants and pubs, go to Diani supermarkets. Approx: 10 min car ride.

Hotel Food/Restaurant: Food not great- recommend not getting a full or half board option. Service by waiters was good.

Overall: I would have scored this stay higher but some things held me back: like guests next door VERY noisy at night. Most of the hotel had complained by the 2nd night and he was warned. Not the hotels fault but they could have been more vigilant during those nights and had security and or reception intervene, especially since they state a 24 hour reception service.
Breakfast served cold one morning. Replaced with minimum fuss though.

In summary- its a nice place with a lot of hiccups. Your hiccups will be remedied if you ask but on holiday it can be a hassle to ask for things to be redone. If they improved their game this could be a winner place if only for its personal size and nice pool/rooms. Don't discount it, just be realistic that they have some rough edges and hopefully over time they will improve.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank visarun17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MzeeKimai, Manager at Galu Inn, responded to this review, 21 September 2012
Thank you for staying at Galu Inn and also for your feedback, it has proved invaluable in improving our services and product.

On our A la Carte menu we have increased the choices on offer and also started offering organic selection from our garden.

We have intensified training on customer care and I trust guests have noted a marked improvement.

We trust we shall have the opportunity to host you soon and that you will appreciate improvements in product and service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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54 reviews from our community

Traveller rating
    34
    16
    3
    0
    1
See reviews for
8
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
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English first
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Additional Information about Galu Inn

Property: Galu Inn
Address: Diani Beach Road, Galu Beach | P.O. Box 5098, Diani Beach, Ukunda 80401, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #21 of 30 Hotels in Diani Beach
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Galu Inn 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
A chic & charming lodge located in the heart of Diani 's vibrant eatery and shopping scene, a two minute stroll across the road from the pristine white sand Galu Beach. Our value-oriented accommodation integrates contemporary design and modern facilities, with traditional Kenyan hospitality, providing a delightful getaway for both business and leisure travellers alike. Karibu! ... more   less 
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