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Galu Inn
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Reviews (58)
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47 - 52 of 58 reviews
Reviewed 4 January 2013

My husband and I stayed here for six nights over the Christmas period. For a Kenyan coast holiday you can either stay in one of the many resorts directly on the beach, or take the cheaper option of accommodation not on the beach but nearby with easy access. A number of the resorts allow non residents to use the beach, so the cheaper option can work well.

Galu Inn caters for those wanting an affordable holiday on the coast who don't mind the lack of direct beach access. I was disappointed though, after the many good reviews I had read that made us decide to choose this place. There was a problem with the hot water which was not fixed for the duration of our stay, and we had only one day with a decent hot shower. Also the shower head splashed water all over the small bathroom, and nothing was done about it despite our complaint. The sink did not drain properly.

Also there could be more effort made to provide some extra facilities that would make the place feel less dorm-like: an outside bar with some music, some gym equipment, a basic business centre. Even if just a PC and printer. The manager Tom did say they were working towards a rooftop bar in 2013 though. However they do have a lovely pool and a mini spa offering beauty treatments; I had a lovely massage.

The positives were the staff were very helpful and friendly, and provided ready assistance with taxi arrangements. The menu was not extensive but the food was good.They also packed us a hearty breakfast for our early morning safari departure. However I felt the staff should have been more knowledgeable about local attractions and amenities, e.g when we asked for a forex bureau nearby, they were not aware there was one, it was our taxi driver that told us about one just up the road in the nearby shopping centre.

On our travels we have usually found that with a small cosy facility such as this, the owner's presence is felt at some point to give it a more personal touch. This was lacking at Galu Inn, and so it felt a bit like a dormitory where one just came back to sleep and catch breakfast before heading out for the day. More could be done to make it a place where one wants to spend time and chill out on holiday, on the days where you aren't heading for the beach, on safari or local attractions.

Room Tip: Avoid room 101! It's closest to reception and you need to be careful of your privacy when opening the door.
  • Stayed: December 2012, travelled as a couple
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1  Thank CitySampler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIMAITom, Manager at Galu Inn, responded to this reviewResponded 6 January 2013

Dear City Sampler,

Thank you for staying at Galu Inn and also for your feedback.

Kindly accept our apologies for the inconvenience caused by lack of adequate hot water
during your recent stay, the challenge has since been rectified.

I have also noted points raised regarding additional facilities and product knowledge
of our staff.

Finally we look forward to welcoming you back to Galu Inn and thank you for affording us an opportunity to restore your faith in our services and product.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

Fantastic
Quality of this hotel build is second to none. Clean modern super food very friendly staff inexpensive.The 5 min walk to beach was highlight of day. Fabulous quiet unspoilt beach -usually saw only one or two other people on our daily two hour beach visit.

Beds large spotless and comfy, Pool beautiful,Very quiet secluded hotel with access to visit organic farm attached.
Cant wait to go back

Room Tip: 101 nearest pool restuarant entrance but no view.
  • Stayed: November 2012, travelled as a couple
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Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIMAITom, Manager at Galu Inn, responded to this reviewResponded 6 January 2013

Dear Neil,

Thank you for staying at Galu Inn and also for your valued feedback.

I am delighted that our services and product matched your expectations.

We look forward to welcome you back to Galu Inn.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2012

I just travelled through Ethiopia and Nyali beach before ending up here. This is a really nice spot. It is not on the water so you have to walk across the street or go somewhere else for ocean but all the restraints are on the beach and you will most likely hang out in one all day anyway. I say this because you will save 60-75% per night staying at gallu so the rest of your budget can be used at the better resteraunts. Anyway.. Easily the nicest stay I have had for the price. I will take a pic from where I am sitting now in breakfast room.

Stayed: December 2012, travelled solo
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIMAITom, Manager at Galu Inn, responded to this reviewResponded 6 December 2012

6th December 2012,

Dear James S

We thank you for staying at Galu Inn and for your review dated 02nd December 2012

We thank you for staying at Galu Inn and also for your compliments

We look forward to your next visit.

Kind Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2012

i stayed at Galu on September with girlfreind and it is an amazing,clean,well organized hotel the staff are great and they offer good service.rooms are sparkling clean fitted with ceiling fan and air condition,a safe and a big tv with many channels.we even had a chance to have our beef burger prepared the manager.that was awesome.the pool is very clean too

i highly recommend galu inn,keep up the spirit.

  • Stayed: September 2012, travelled as a couple
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Thank Robinson K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIMAITom, Manager at Galu Inn, responded to this reviewResponded 19 October 2012

Dear Robinson,

We thank you for staying at Galu Inn and for your review dated 13th October 2012

Staff and Management have been informed of your compliments, and we thanking you
for your commendation.

We look forward to your next visit.

Kind Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2012

We had a fantastic time at this hotel & i would highly recommend it. Everywhere is spotless & the rooms have everything you need including a ceiling fan & air conditioning. The bathrooms have a shower & bath which is quite a rareity when abroad. There are TV's & safes in every room too. The staff were so friendly & nothing was too much trouble. The pool was kept clean & was a great way to relax & cool down. For those that like a bit of pampering, the hotel also has a beauty treatment room & we highly recommend the back massage! Diani is very spread out so you cant really walk from bar to bar but the matatu's pick up from outside the hotel & this is an experience in itself! The beach is beautiful & spreads out for miles! Getting back to the hotel, if in Diani again,we would definitely stay here again!

  • Stayed: August 2012, travelled as a couple
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Thank Kirstysm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIMAITom, Manager at Galu Inn, responded to this reviewResponded 28 September 2012

Dear Kirsty

Thank you for staying at Galu Inn and for taking time to write a review of your stay on Tripadvisor.

We are thrilled that you enjoyed every aspect of your stay and that you found the services friendly.

Staff and Management will be informed of your compliments.

We look forward to your next visit at Galu Inn

Best Wishes

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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