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“Great customer service and a great local find”

Diani Travel and Tours
Ranked #10 of 45 Tours in Diani Beach
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Attraction details
Owner description: Diani Travel and Tours is a privately owned travel agency located in Diani Beach South Coast Mombasa, Kenya. We offer our clients, our years of experience and benefit that dangles with it. You get to leverage our first hand experience as we have traveled a great deal and you can wallow in the VIP treatment we can offer you in galore. By proposing you the idea to take a tour with us, we want to become your best travel resource. We offer tours to Kenya, Tanzania and Uganda We know the best lodges, suits and accommodations lolling in these locations and can offer you excellent hotel booking services. Diani Travel Centre and Safaris started its operations in 2008 and currently the company is being run and managed by a Team of professionals. We are a full service travel management organization and endeavor to make travel fun and hassle-free. Our primary goal is to provide the clients, utter satisfaction and many sublime experiences. Our tours can expand your experiences and enrich your life. We pledge to offer you our complete resources and devotion to make your journey very pleasant. We earn the reputation of being an outstanding company every day by offering absolute value and satisfaction to the clients.
London
Level Contributor
70 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
“Great customer service and a great local find”
Reviewed 14 January 2014

Meet Bruce the owner at Quabruce coffee bar opposite Barclays by accident when he fixed the Internet wifi for me. While a local person he worked in Italy for 15 years and speaks English, Italian and German and has got great customer service.

He was able to find me a good collage and organise a few trips for me at Diani Travel Centre. Would have no problem recommending him and he knows the area very well and is very helpful.

He does not try and over sell you and understands about cost and people budgets. Was a pleasure meeting him and would use him again.

Visited January 2014
Helpful?
Thank mrthomaslondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diani_Travel_Centre, Guest Relations Manager at Diani Travel and Tours, responded to this review, 6 December 2014
Dear Guest,

Thank you for Choosing Diani Travel Centre and also for taking your time to write a review about your experience.We look forward to providing more memorable services in future.

Best Regards
Diani Travel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 reviews from our community

Visitor rating
    41
    7
    0
    1
    3
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
North Carolina
Level Contributor
18 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Disappointed”
Reviewed 9 November 2013

We booked from Diani to go to Shimoni for snorkling at the marine park..We chose this agency because they had the best price. I guess one gets what they pay for. We were picked up on time at our villa by a run-down, dirty safari van with no functioning seatbelts, which in Kenya is like tempting death. The transmission slipped the entire time, but we fortunately arrived safely. After the snorkling trip we found our driver who on the way back to Diani decided to load the entire storage compartment of the car with charcoal for his family so we had to hold our wet snorkling gear in our laps for teh 45 minute ride. The worst part (and most frightening) is when he drove on the wrong side of the road next to a truck for well over a kilometer, unable to pass the truck, but intentionally pinning in a Toyota Prado who would have been able to pass. The driver thought it was funny to put everyone's lives in danger and keep the other driver from passing. It was a nightmare!

Visited October 2013
Helpful?
Thank Leedle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diani_Travel_Centre, Guest Relations Manager at Diani Travel and Tours, responded to this review, 13 November 2013
Hi Dulli-Ray,

Thank you for booking with us....
First and foremost let me take this opportunity to apologize for the experience during your trip.It's so unfortunate that you experienced all those kinds of mishaps.The person in-charge of transport did not communicate to us regarding changing of vans since our vans are always comfortable for the clients.we do this trips on daily basis and we've never had such complaints.
Regarding the reckless driving,we apologize for the same.It's unfortunate we never expected the driver to behave and treat our clients in such a manner.We sincerely apologize for what you went through since we always do our best to satisfy our clients and deliver our best.

Thanks again for booking with us and we are assure to offer you best services for your next booking with us...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
14 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Very trustworthy travel company”
Reviewed 31 July 2013

Booked a three day safari to the Masai Mara with Diani Travel. Had made contact with Bruce several months before we left the UK and was provided with information and no hard sell. When we got to Kenya I contacted them and Felix came straight away with information and prices and recommendations which Bruce backed up. We decided on Ashnil Mara and insisted that we wanted a open sided vehicle which was exactly what we got along with a fab guide Nickolas. There was a slight delay at the airport and we were all impressed how Felix came back and stayed with us to make sure everything was good. When we return to Kenya will definitely be using Diani Travel. Thank you Carol, Tim and Amelia from the UK.

Visited July 2013
Helpful?
2 Thank Carol37wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diani_Travel_Centre, Guest Relations Manager at Diani Travel and Tours, responded to this review, 13 November 2013
Dear Customer,

We thank you for the support and considering Diani travel centre as your travel/tour partner,we can't wait to host you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“#Great Maasai Mara Safari Experience#”
Reviewed 17 July 2013

We booked a safari to the Maasai Mara on the first week of July with Diani Travel centre. Initially we wanted to do a different camp but Felix and Hellen advised us to do Ashnil Mara Camp. They advised us that the camp's food and services are awesome. Everything was planned and arranged according to details and we were received at the Mara by our tour guide David. David is a really nice person and well knowledgeable about all the animals and birds at the Mara National Reserve. He was kind and answered every question directed to him with much professionalism and etiquette. We managed to see the great migration of the wildebeest and to our surprise back home we met other tourist in the plane from Mara who hsad booked with other companies and they intimidated to us that they didn't witness the migration. The services and food at the camp are fantastic and out of this world. We thank Diani Travel Centre and especially Felix and Hellen for giving us this memorable safari. We recommend everyone visiting Kenya from any part of the world to contact Diani Travel Centre for a memorable experience and value for their money. The staff there are very warm, kind and knowledgeable and they will go out of their way to make your safari a memorable one.
Kathrin and Hoffman Germany.

Visited July 2013
Helpful?
1 Thank Prestile K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Masai Mara”
Reviewed 15 July 2013

Just returned from a three day safari trip in the wonderful masai mara booked through Diani Travel centre, Helen and Felix fantastic staff listened and advised, we were looked after so well could not have asked for any better Advice to anyone traveling to Africa with a view of a safari Felix and Helen are the people to talk to they know there stuff 100% totally look after you and deliver what they promise thanks guys ,Debbie and Bernie UK

Visited July 2013
Helpful?
1 Thank Piggot B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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