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“Great staff at this hotel!”

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Southern Palms Beach Resort
Ranked #9 of 29 Hotels in Diani Beach
Certificate of Excellence
Derby, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great staff at this hotel!”
Reviewed 10 May 2013

Overall we had a fantastic time on this holiday and staying at this hotel.

We had a few problems during the week but the staff were fantastic in trying to resolve this for us, extra special mention has to go to Hussein who in our opinion was the STAR of this hotel! Nothing was too much trouble for him and he aimed to resolve any issue you had within 10 minutes..... We would like to say thanks to all the staff but especially Hussein (as above), Elias, Charles and Charlie! (Hi Charlie from number 4 - Wayne Rooney!!!!)
The animations team were fantastic whether rain or shine! Always trying to make the best of any situation.

Rooms are slightly outdated and the bathroom could do with a complete refurb. In our opinion the food although varied was very basic and contained large amounts of oil/grease.
Not sure why you have to pay for the mini bar in the room when on the all inclusive option you can get the same drinks free at the bar and take them to you room with no charge - this seems very strange!

We booked our safari through Rashid on the beach (Asante Tours) and this turned out to be a great decision and good value for money. However do be careful with the beach boys as they are quite persistent.

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank GazandKel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 13 May 2013
Dear Gazandkel,

Jambo!!Thank you for taking your time to write this great review, we are happy to hear you had a wonderful time with the great staff of our hotel especially Hussein, Elias, Charles and Charlie. They said hallo and were happy to have you with us. We are glad that you had a memorable Safari to the Kenyan Wild.

We are glad that you loved the variety of foods and we regret that you found it a little oily for your liking, we will look into that and thank you for the observation.
We wish you a nice time back home and we look forward to welcoming you to the resort in the near future.

Warm regards,

Betty.

Guest Relations.
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English first
Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2013

i had a great time at this hotel it had a wonderfull location and the pool was great . What made my holiday special was a man called hussein popote he was great he showed us round hotel sorted out any problems we had and helped us to get the most out of our holiday. I would like to thank him for making my holiday special and will be coming back to this hotel soon

  • Stayed April 2013, travelled with family
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Helpful?
1 Thank paul e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 12 May 2013
Dear Paul e,

Jambo!!! Thank you very much for writing this superb review on Southern Palms Beach Resort. We are happy to hear that you loved our huge pools and the hotel being in a wonderful location, we are actually one of the best placed hotel with flat grounds right from the front to the beach, and this is very ideal for the aged and the young ones. We have a very easy access to the beach and guests can relax right next to the beautiful waters, thus well placed as one of the top hotels in the South of the coast.

We have passed your good mention and much appreciation to Hussein Popote for making your holiday days nice, easy and obviously memorable. He is happy that you remember him; he and all of us wish you a wonderful time back home and hope to see you soonest here in the resort.

Best regards,

Betty.

Guest relations.
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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2013

We had a great time at Southern Palms. All the Staff were very friendly, hospitable and very helpful. Elias and all his team in the Main Restaurant gave us excellent service at all times and went out of their way to make us special Afrcian dishes like Mchicha, Ugali, Sukuma Wiki and also Indian Food. Lilian was very welcoming at all times.

The Animation Team kept Guests quite busy with varied activities. Beach Volleyball was brilliant, we had a great time with all there!

The Rooms need updating but are quite clean. On the whole we enjoyed our stay at Southern Palms. Would go back and definitely recommend it!

  • Stayed April 2013, travelled with friends
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Helpful?
1 Thank Dhanji_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 12 May 2013
Dear Dhanji_1,

Jambo!! And thank you for taking your valuable time to write this wonderful review on Southern Beach Resort. We are glad to hear that you had a great time especially with our friendly and welcoming staff Lillian and Elias.

We are also happy that you loved our local African dishes and you spell them correct and the Indian corner too. We are honored to have been with you and thank you for recommending our hotel.
We look forward to welcoming you back in the near future.

Best regards,

Betty,

Guest Relation.
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Nairobi, Kenya
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 May 2013

...If you stay on a half-board basis, but then you will be charged heavily for everything that is not included, for example a cup of tea at 4O'Clock will cost you 3 USD and you will pay $4.5 if you want a cooky with your tea. Since there are no eateries around you will in fact be on full board with them. I found their food to be mediocre be it breakfast, lunch or dinner. They do not allow you to switch from dinner to lunch when you are on H/B. Don't beleive their "all our rooms are with the sea view" story, you will only see the swimming pool behind the trees from your balcony. The small territory houses more then 300 rooms so in high season it should be pretty crowded there. You will be literally attacked by the beach boys on you way to the sea. On the positive side I found their staff one of the best trained and selected in the whole Diani Beech area.

Room Tip: There are three floors in each building, ask for a room on the third, but watch out for the monkeys...
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  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank Mikhail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 12 May 2013
Dear Mikhail,

Thank you so much for your observations after your holiday at Southern Palms. They were most appreciated, and we were delighted to learn that you had such a high opinion of our totally professional staff.

Sadly, we then became a little confused. You see, nowhere do we ever claim that all rooms have sea views – so we are at a loss as to how you reached this conclusion.

Regarding your comments about half board arrangements, we follow a practise common to most hotels on the Kenyan coast, both north and south, where afternoon tea and refreshments are charged items. This is also the case with switching meal plans – although in special circumstances it is possible that this change can be made.

We admit that the beach traders can be a problem – something we have brought to the attention of the tourism police. But to say that guests will be “literally attacked” on their way to the sea is a slight exaggeration as none of our visitors have ever sustained physical injury!

We were also sorry to learn that the food did not meet your criteria, and hope that if we can welcome you to Southern Palms in the future that the dining arrangements meet with your approval.

Warm regards,

Betty.

Guest Relations.
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Cornwall
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 April 2013

Just returned from 2-weeks at the Southern Palms. Travelled as a couple with a 13 yr old son on a half-board basis.
Overall we really enjoyed the hotel, with the pools and general layout being particularly good. The food was varied and well presented and the variety of eating venues sufficient to keep us happy.
The rooms were simple but functional and clean. We had a few minor faults develop, but these were resolved by calling reception..however the pace of life is slower in Kenya, so don't expect action within minutes. The drinks were reasonable, about UK price really. The gym was a little dated, with equipment in need of updating; which is a comment that applies to many areas of the hotel. Staff are friendly and Hussain was certainly the star 'manager', doing everything he could to make our stay pleasurable. We booked our Safari in the UK and just did the Diani Bikes village tour, both are highly recommended.

Room Tip: Near reception is quieter than by the beach. A pool view is available in most rooms. e-mail the ho...
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  • Stayed April 2013, travelled with family
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Helpful?
4 Thank Navyhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern P, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 26 April 2013
Dear Navyhound,

Thank you for taking your valuable time to write this great review about Southern Palms Beach Resort. We are indeed happy to know that you enjoyed your holiday just as you expected. We are glad you loved the wide variety of food and the friendliness of the staff, we have passed your good mention to Hussein for going the extra mile to make your days the best. He is happy to have been at your service.
Thank you for having Southern Palms as your hotel of choice and We look forward to welcoming you back again soon.

Warm regards,

Betty.

Guest Relations.
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kidderminster
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 April 2013

Stayed at Southern Palms for Three weeks holiday. This is our 3rd year returning, bit of a mix up of the room but got sorted after 1 hour.Lovely that the staff remember you, Richard looked after us well and Calesters always looked after us on the beach.The food very good,Geoffrey on the fruit had great artistic gift, he carved animals, flowers, palm trees, out of melons and always had a smile for you.The security guards really do there job and make sure the sellers on the beach do not harass you.we had a private 3 night 4 days safari with F.Kings, booked back in the UK would highly recommend this company. Just booked to come back next year.

Room Tip: Worth paying extra for sea veiw
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  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank kathyKidderminster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern P, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 16 April 2013
Dear Kathy ,

Thank you for the wonderful review of our hotel Southern Palms Beach Resort.
We are happy to know that you had an amazing time particularly with the staff Richard and Celesters who took very good care of you and the security who do a commendable job to ensure our guests safety.
We have passed your special mention to Geoffrey for his good work and talent of sculpturing on the fruits, and he is all so proud that you put it on the trip advisor.

We are honored to be the hotel of your choice again for the fourth time next year and we look forward to welcoming you back..Karibu tena

Warm regards,

Betty.

Guest Relations.
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UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 April 2013

We have just returned from a one week all inclusive trip at Southern Palms and cannot praise it enough!

From the moment we arrived, we were always greeted with a warm welcome and a huge Kenyan smile. The staff were excellent. Davison and Stephen in the beach bar were two of the funniest guys we have ever met, Charlie from the animation team was lovely and Hussein couldn't do enough to help.Those four guys really made our holiday! There was evening entertainment which was varied every night. My only moan was how loud it was. We had a very early departure time when we came home and we didn't sleep at all that night due to the volume of the noise.

Our room was cleaned and attended twice a day by Samuel who did a great job. It was spotless and we loved the fresh flowers on the bed everyday. We also appreciated the bottled water that we given as part of the all inclusive deal. Make sure you drink a lot as the Kenyan sun is very hot!

As we were there for only a week, we didn't do a safari. We did a day trip to Wasini Island, which was very enjoyable, especially the trip round the Island. We also spent the morning at Diani Children's Village. A really enjoyable few hours and despite the challenges that life has thrown at them, the children were a lot of fun and clearly well loved and cared for.

Food was ok. We ate most nights in the main restaurant, but did venture to the Italian and grill too. We prefered the Italian. Sitting outside in the warm Kenyan night on our last night was the perfect way to end our holiday.

So all in all, a great trip was had and we would like to thank all the staff at Southern Palms hotel a big thank- you for making our holiday so much fun and easy.

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank Swimchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern P, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 16 April 2013
Dear Swimchic,

Jambo!! Must be the warm salute you got from all of us here in Southern Palms Beach resort right from the reception to the beach.

Thank you for the extremely gracious words especially on the staff Davison,Stephen,Charlie the comedian, Hussein in food and Beverage and Samuel..They are very proud to read their names on the Trip advisor and more so for making your holiday fun and memorable.

We are glad that though your time was short with us, you had some great time in Wasini and lovely time with Diani Children Village, just a visit to the children orphanage leaves them with warm hearts and we cannot thank you enough for taking some time to be with them.

We are happy that you loved the food and took time to sample all the restaurants and Indeed Italian is a fine place to do your last dinner out in the open and so near the sea.

Thank you once again for choosing Southern Palms and we hope to welcome you back again.

Kind regards,

Betty.

Guest relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Palms Beach Resort

Property: Southern Palms Beach Resort
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Phone Number:
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#9 Luxury Hotel in Diani Beach
#9 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Official Description (provided by the hotel):
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

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