We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“southern palms revisited”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Southern Palms Beach Resort
Ranked #8 of 29 Hotels in Diani Beach
Reviewed 30 October 2013

Just returned home today 30/10/13. Where to start firstly lovely hotel grounds and staff, secondly beach lovely. Morning breakfast mid day snack bar again very good ,MAIN MEAL not so clever every night is served as buffet style this for a 4star hotel not good. They serve you fish but do not tell what kind of fish it is. there appears to have been new management put in place clearly the wrong choice.If you choose to stay on Half board beaware that a large vodka will be chaged at the same price as a bottle of smironoff at local supermarket.Lastly the weather is great and locals the same if you do go please please see the boys on beach go to the right or left corperation, should you wish a massage the girls on beach do wonderful job 1000 ksh [ girls in hotel charge 4000ksh same massage]. I would like to say I have visited KENYA EVERY YEAR AND NORMALY TWICE AYEAR FOR MANY YEARS and as such feel I can be objective about this hotel thev result is GOOD but could do MUCH MUCH BETTER.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 10 November 2013

Greetings David,

We were delighted to welcome you back to Southern Palms and are grateful for
your kind comments about our immaculate grounds and our superb staff.

Your praise for the meals at breakfast and lunchtime are much appreciated.
However, your criticism of dinners in the main restaurant came as a
surprise. As you know, there is a full and varied 14-day menu and when fish
is served if it isn't clearly identified then there is always someone at
hand to clarify the matter. And as an experienced traveler to Kenya, you
must surely have encountered buffet style dinner in four-star hotels?

Regarding your point about the cost of a massage from girls on the beach in
relation to the service at the hotel salon, then the surroundings,comfort
and ambience provided should be taken into account and judged accordingly.

As you know from previous visits, we never rest on our laurels at Southern
Palms and are always striving to improve every aspect of our service.

Look forward to greeting you on your ncxt visit.

Asante sana.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,362)
Traveller rating
Traveller type
Time of year
Language

397 - 403 of 1,363 reviews

Reviewed 28 October 2013

we had the best holiday here we have ever had we have stayed in a lot of top hotels but this one tops it maybe some people who comment on here are saying the rooms need a bit of tlc but that is a minor detail as everything else more than compensates for this.from when we arrived to when we left were so welcomed and looked after by all the staff. the bar staff and waiters were superb in everyway if you try for example to take your emptys back to the bar they would not have it and made you sit down and also we like to have a good laugh as everyone does and all the bar staff would pick up on this and join in which was brilliant fun.i thought the gardeners and the cleaners also worked very hard and would always make you very welcome I think sometimes they don't get noticed as much as the waiters because there job is not so much people orientated but we got talking to them and they also could not do enough for you . the animation team were all fantastic and sometimes they have to work very hard to get people up to join in the activities which by the way were all very very good at some hotels the entertainment is same old things but we found that here they made a special effort to get every body involved and we joined in some of the games which was brill.the food was excellent I thought they catered brilliant for vegetarians as usually on holiday my wife struggle a bit with the food but here she absoloutly love the food and we thought the snack bar in the day was superb.teh pool was always kept very clean and the pool attendants could not do enough to make you happy for instance I wanted to be in the shade and nat wanted to be in the sun this was no problem for them. all in all we were very very impressed with this place we are already pricing up next year we will definatly be back. here is a few special people who really made our holiday. onkoba waiter lugwe waiter jhasphat waiter said waiter frank waiter sam animation Charlie animation zoo animation ali gardener hussain customer relations. thankyou all very much take care and see you all soon xxx

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank natgil2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Natalie and Gilly,

Greetings to you both, we are happy to from you as we all still remember you. we are glad that you had the best holiday ever and when you say that we are a top hotel!!! Now that puts a wider smile on our faces, the bar staff that couldn't do enough for our guests, the gardener and fantastic animation that work hard to entertain and engage the guests all day everyday.
We appreciate your gracious words on the food and we love to hear that your wife had an easy time with her limited choice and especially the vegetarian corner, thank you so much and we too cannot wait to welcome you again with us when you visit next. Karibu Tena.

Warm regards,

Betty.

Guest Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

We had a great time at Southern Palms, using it as a base for two safaris. Very clean, very comfortable but the rooms that myself and a friend were in do need some TLC. hence my rating of 4, were the rooms updated undoubtedly I would have given a 5

Great food with a reasonable selection and nice to dine around with the grill being the best in my opinion.

Staff try very hard and are very friendly. Beach boys are not the worst and if you keep saying no they get to know you and leave you alone, did not stop us enjoying frequent dips in that beautiful sea.

Securing a Lounger was never a problem, and the pools at a lovely temperature, and so clean. All in all a great holiday.

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RickyTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Ricky,

Jambo Ricky!!! we all remember you and are happy to hear from you especially when you say it was a " great holiday", glad you loved the grill restaurant, famous for its great barbeques among other restaurants, the friendly and hard working staff ,as well as the lovely pools with clean and good water.
We are proud of you when you say you managed with the beach boys, indeed they are harmless but I agree they can be a handful but only on the first day, then they leaveyou alone.
We do look forward to your visit with us soon. Karibu sana.

Warm regards,

Betty.

Guest relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

The hotel was very clean. We went as a family of three. Staff was very friendly and helpful. When we arrived with a toddler (who was free by the way), we hadn't booked any special room, but immediately were placed in a larger room with a full bath tub and a crib was brought up. I'm sure this happens on a first come first serve basis, but we didn't even ask, it was all observed by the desk staff and then carried out for us. The restaurants were phenomenal. There is a full time person in the main restaurant whose sole job is to create art out of tropical fruit, and he carves in right in front of you behind the fruit buffet. Really nice. The beach beds were nice and the beach guard was very attentive to the beach hawkers. The guard wouldn't let the hawkers bother you, but if you did want to buy something, the guard would often come along and make sure you don't get ripped off! I was standing my ground on a price for a carving, and the guard backed me up telling the salesman that what I was offering was a fair price! Really great vacation spot. Oh, and while the monkeys are fun to watch, don't wave any food in their faces. They will come and snatch it. :-)

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lukewitmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Luke,

Jambo!! Luke, we are happy to hear that you enjoyed your stay with us, the clean rooms and the ever friendly and helpful staff especially the proactive reception staff that exceeded your expectations, we are glad that you found the restaurants phenomenal and especially Geoffrey our fruit carver, he is very popular with the guests for his outstanding art work.
It is reassuring to us that you did appreciate the help you got from the hotel guards when purchasing for small gifts around the beach and the very alert eye to spot and attend to all our guests.
Thank you for the sound warning to all guests about feeding the monkeys too.
We all look forward to your next visit soon.

Warm regards,

Betty.

Guest relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

This hotel is beautiful and we had a wonderful stay. The staff are all extremely friendly and they work very hard to make sure your holiday is perfect. The hotel is absolutely spotless. Lovely swimming pools. Great food with plenty of choice. Loved the pancakes by the beach in the afternoons! The monkeys are great to watch, and keep an eye out for the bush baby in the main bar in the evenings.

The staff, indoors and out, are all brilliant but we must particularly thank Ali, Leonard and Elias in the restaurant. Ali made sure we always had a great table (where we could feed the weaver birds), Leonard (Mr President) is completely mad and absolutely brilliant, and Elias – Tony especially thanks you for the fish dishes - fabulous! We must also thank Ali the pool attendant and gardener Jimmy for being so helpful and friendly, and Juma for working miracles in our room every day.

Nice beach (shame about the beach boys but actually you can have a good chat and a laugh with them if you don’t let them scare you off, but they are certainly there to make a living and are very persistent). The beach walks are great and well worth doing. You do need to bring water-shoes of some kind to go in the water as there are urchins. During our stay the sea was often quite rough – great for wave jumping.

Hoping we'll be back to see you all again.

Stayed: October 2013, travelled as a couple
1  Thank aggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Aggles,

Hallo Aggles, it is a pleasure to hear from you and we are extremely happy to hear that you enjoyed your holiday with the friendly staff who work hard to make to your time with us heavenly especially all of them that were outstanding to you .
The good food of various type to choose from, the huge pools and spotless rooms all makes us proud and happy to know that we met with your approval.
It is always a wonderful site to see the monkeys run around and of course Zazu the bush baby.
Thank you for choosing Southern Palms and we look forward to welcoming you again soon.

Best regards,

Betty.

Guest Relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

A great place to base your self if you are on holiday in Kenya. The rooms are clean, beds comfortable and the Mosquito nets work!
the hotel has a great pool with lots of activities such as water polo, water aerobics, and general fun and games run by the pool manager, Little excursions to the local village a great tour,Scuba diving on the reef good and safe, sailing you name it they offer it.
the restaurants are good as well, the buffet restaurant is great and the grill restaurant was the best. Beer good Tusker! and the Bar in the pool the service if fantastic.
I would stay here again, purely because the staff were so nice and helpful

Room Tip: try to get a sea view room on the east side.
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 21 October 2013

Dear Jamie C,

Greetings to you Jamie, we are pleased to hear from you that you would come back to Southern Palms again without hesitation, more so by the perfect services the resort offers of the animation program to keep our guests occupied at will all day , scuba diving, trips to see the local village, the best beer Tusker at the pool bar as well as the great food in our various restaurants, the grill being the best for you, all these provided by our helpful and friendly staff makes us all proud.
Thank you ones again for staying with us, and we all look forward to the time when we see you again. Karibu Tena.

Thank you and best regards,

Betty.

Guest relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

The hotel itself, with its large swimming pools, range of restaurants, and overly-eager and overly-friendly staff, it is indeed the ultimate in package holidays. Guests rarely venture outside of the hotel and/or the strip of beach directly outside. It often feels like people are on a prison-style vacation. Whilst staff were friendly, it galls me that they're forced to greet people with 'Jambo', a greeting that is almost as likely as an Englishman greeting you with "Salutations". The hotel, and many along the strip, are making planeloads of tourists think this is what Kenyans say to greet eachother - a load of rubbish. Having spoke to a number of waiters, chefs, etc. they were in hysterics that they had to say it and would rather say other greetings like 'mambo, sema, vipi, sasa, etc." - Oh well, rant over! As for the food, if you want to avoid Kenyan food come here. You'll be blessed with European style food. The only thing I remember seeing that was Kenyan was sukuma wiki, and even that was crap. The annoying thing is that Kenya has so much to offer, but I was repeatedly told by beach boys and staff in local bars and clubs that tourists rarely come out of their resort as they're told not to, that it's a dangerous place, etc. Why come all this way when tourists from Germany, UK, etc. could quite easily do the same in the Mediterranean.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hongky_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 20 October 2013

Dear Hongky,

It was so good to get your assessment of Southern Palms and to read that you
describe it as the ultimate in package holidays. For although you probably
didn't mean it as a compliment, that is exactly what it was, for you only
have to read the many, many reviews singing the praises of the hotel and
staff on trip advisor and all hotel review sites to see that we are getting it right. And talking of
the staff, we would like to stress that they are not forced to greet people
with Jambo. In fact very often clients use that form of greeting and members
of staff reply in the same vein.

Your remarks about the food were also disappointing. Perhaps if you had
stayed at the hotel for a couple of weeks or so your opinion might be
different we have 14days theme nights and nothing is the same as another We cater to meet our guests demands and tastes, and this we do
most successfully. It was quite uncalled for to describe the Kenyan dish
which was available in the insulting term that you did ­ we were quite
surprised and would have expected your vocabulary to extend beyond that kind
of word.

We absolutely agree that Kenya has much to offer and many of our guests take
advantage of this by making safaris and visits to places of interest, often
before arriving at Southern Palms. However, there is no denying that, like
so many tourists destinations around the world, danger abounds and it would
be remiss not to remind our clients of the inherent risks.

Thank you for your comments.

Best regards,

Betty.

Guest relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Diani Beach hotels
4.5 mi away
The Sands at Nomad
The Sands at Nomad
#7 of 29 in Diani Beach
454 reviews
0.5 mi away
Jacaranda Indian Ocean Beach Resort
4.9 mi away
Papillon Lagoon Reef
Papillon Lagoon Reef
#13 of 29 in Diani Beach
619 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Diani Sea Resort
Diani Sea Resort
#6 of 29 in Diani Beach
1,017 reviews
2.9 mi away
Waterlovers Beach Resort
Waterlovers Beach Resort
#2 of 29 in Diani Beach
433 reviews
5.1 mi away
Baobab Beach Resort & Spa
Baobab Beach Resort & Spa
#4 of 29 in Diani Beach
1,569 reviews
Show Prices
Show Prices
Show Prices

Been to Southern Palms Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Southern Palms Beach Resort

Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Phone Number:
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#8 On the Beach Hotel in Diani Beach
#8 Luxury Hotel in Diani Beach
Price Range: £78 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Official Description (provided by the hotel):
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Jovago.com, TripOnline SA, Expedia, Hotels.com, HotelsClick, Ebookers, HotelQuickly and 5viajes2012 S.L. so you can book your Southern Palms Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing