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Southern Palms Beach Resort
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Reviews (1,415)
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430 - 435 of 1,415 reviews
Reviewed 31 October 2013

We have recently returned from our stay at this hotel and cannot wait to return next year!!! There wasn't a member of staff we seen that didn't have a smile on their face and a warm and friendly greeting.Grounds and pool was all kept immaculate and a special thank you goes to Dorcas who kept our room spotless for us. Must also mention Pius at the beach bar who could never do enough for us and Onkoba Bosire (Top Banana)...this man works more hours than God sends to make sure everybody has a wonderful time !! We would not hesitate to recommend this hotel to our family and friends.Another thank you must go to all the staff involved in organising the full moon event on the beach...it was a credit to your hard work and we're sure all that attended had a great time like we did. All we can say now is roll on next year for our return visit!!!

  • Stayed: October 2013, travelled with friends
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Thank kevandkaye2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Kev and Kaye,

A very big Jambo!!! to you ,we are happy to hear that you had an excellent holiday and more so that you cannot wait to return next year.All the staff are happy to hear of your good mention to them especially Dorcas, she is excited to read her name as well as Onkoba and pius.
We are glad that you loved the immaculate grounds and pools, and the day of the fullmoon beach dinner that swept your heart away. thank you so much and we too cannot wait to receive you with open arms next year.

Warm regards,

Betty.

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Just returned home today 30/10/13. Where to start firstly lovely hotel grounds and staff, secondly beach lovely. Morning breakfast mid day snack bar again very good ,MAIN MEAL not so clever every night is served as buffet style this for a 4star hotel not good. They serve you fish but do not tell what kind of fish it is. there appears to have been new management put in place clearly the wrong choice.If you choose to stay on Half board beaware that a large vodka will be chaged at the same price as a bottle of smironoff at local supermarket.Lastly the weather is great and locals the same if you do go please please see the boys on beach go to the right or left corperation, should you wish a massage the girls on beach do wonderful job 1000 ksh [ girls in hotel charge 4000ksh same massage]. I would like to say I have visited KENYA EVERY YEAR AND NORMALY TWICE AYEAR FOR MANY YEARS and as such feel I can be objective about this hotel thev result is GOOD but could do MUCH MUCH BETTER.

  • Stayed: October 2013, travelled as a couple
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1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 10 November 2013

Greetings David,

We were delighted to welcome you back to Southern Palms and are grateful for
your kind comments about our immaculate grounds and our superb staff.

Your praise for the meals at breakfast and lunchtime are much appreciated.
However, your criticism of dinners in the main restaurant came as a
surprise. As you know, there is a full and varied 14-day menu and when fish
is served if it isn't clearly identified then there is always someone at
hand to clarify the matter. And as an experienced traveler to Kenya, you
must surely have encountered buffet style dinner in four-star hotels?

Regarding your point about the cost of a massage from girls on the beach in
relation to the service at the hotel salon, then the surroundings,comfort
and ambience provided should be taken into account and judged accordingly.

As you know from previous visits, we never rest on our laurels at Southern
Palms and are always striving to improve every aspect of our service.

Look forward to greeting you on your ncxt visit.

Asante sana.

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Reviewed 28 October 2013

we had the best holiday here we have ever had we have stayed in a lot of top hotels but this one tops it maybe some people who comment on here are saying the rooms need a bit of tlc but that is a minor detail as everything else more than compensates for this.from when we arrived to when we left were so welcomed and looked after by all the staff. the bar staff and waiters were superb in everyway if you try for example to take your emptys back to the bar they would not have it and made you sit down and also we like to have a good laugh as everyone does and all the bar staff would pick up on this and join in which was brilliant fun.i thought the gardeners and the cleaners also worked very hard and would always make you very welcome I think sometimes they don't get noticed as much as the waiters because there job is not so much people orientated but we got talking to them and they also could not do enough for you . the animation team were all fantastic and sometimes they have to work very hard to get people up to join in the activities which by the way were all very very good at some hotels the entertainment is same old things but we found that here they made a special effort to get every body involved and we joined in some of the games which was brill.the food was excellent I thought they catered brilliant for vegetarians as usually on holiday my wife struggle a bit with the food but here she absoloutly love the food and we thought the snack bar in the day was superb.teh pool was always kept very clean and the pool attendants could not do enough to make you happy for instance I wanted to be in the shade and nat wanted to be in the sun this was no problem for them. all in all we were very very impressed with this place we are already pricing up next year we will definatly be back. here is a few special people who really made our holiday. onkoba waiter lugwe waiter jhasphat waiter said waiter frank waiter sam animation Charlie animation zoo animation ali gardener hussain customer relations. thankyou all very much take care and see you all soon xxx

  • Stayed: October 2013, travelled with family
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2  Thank natgil2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Natalie and Gilly,

Greetings to you both, we are happy to from you as we all still remember you. we are glad that you had the best holiday ever and when you say that we are a top hotel!!! Now that puts a wider smile on our faces, the bar staff that couldn't do enough for our guests, the gardener and fantastic animation that work hard to entertain and engage the guests all day everyday.
We appreciate your gracious words on the food and we love to hear that your wife had an easy time with her limited choice and especially the vegetarian corner, thank you so much and we too cannot wait to welcome you again with us when you visit next. Karibu Tena.

Warm regards,

Betty.

Guest Regards.

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Reviewed 27 October 2013

We had a great time at Southern Palms, using it as a base for two safaris. Very clean, very comfortable but the rooms that myself and a friend were in do need some TLC. hence my rating of 4, were the rooms updated undoubtedly I would have given a 5

Great food with a reasonable selection and nice to dine around with the grill being the best in my opinion.

Staff try very hard and are very friendly. Beach boys are not the worst and if you keep saying no they get to know you and leave you alone, did not stop us enjoying frequent dips in that beautiful sea.

Securing a Lounger was never a problem, and the pools at a lovely temperature, and so clean. All in all a great holiday.

  • Stayed: October 2013, travelled with friends
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1  Thank RickyTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Ricky,

Jambo Ricky!!! we all remember you and are happy to hear from you especially when you say it was a " great holiday", glad you loved the grill restaurant, famous for its great barbeques among other restaurants, the friendly and hard working staff ,as well as the lovely pools with clean and good water.
We are proud of you when you say you managed with the beach boys, indeed they are harmless but I agree they can be a handful but only on the first day, then they leaveyou alone.
We do look forward to your visit with us soon. Karibu sana.

Warm regards,

Betty.

Guest relations.

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Reviewed 23 October 2013

The hotel was very clean. We went as a family of three. Staff was very friendly and helpful. When we arrived with a toddler (who was free by the way), we hadn't booked any special room, but immediately were placed in a larger room with a full bath tub and a crib was brought up. I'm sure this happens on a first come first serve basis, but we didn't even ask, it was all observed by the desk staff and then carried out for us. The restaurants were phenomenal. There is a full time person in the main restaurant whose sole job is to create art out of tropical fruit, and he carves in right in front of you behind the fruit buffet. Really nice. The beach beds were nice and the beach guard was very attentive to the beach hawkers. The guard wouldn't let the hawkers bother you, but if you did want to buy something, the guard would often come along and make sure you don't get ripped off! I was standing my ground on a price for a carving, and the guard backed me up telling the salesman that what I was offering was a fair price! Really great vacation spot. Oh, and while the monkeys are fun to watch, don't wave any food in their faces. They will come and snatch it. :-)

  • Stayed: July 2013, travelled with family
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3  Thank lukewitmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 3 November 2013

Dear Luke,

Jambo!! Luke, we are happy to hear that you enjoyed your stay with us, the clean rooms and the ever friendly and helpful staff especially the proactive reception staff that exceeded your expectations, we are glad that you found the restaurants phenomenal and especially Geoffrey our fruit carver, he is very popular with the guests for his outstanding art work.
It is reassuring to us that you did appreciate the help you got from the hotel guards when purchasing for small gifts around the beach and the very alert eye to spot and attend to all our guests.
Thank you for the sound warning to all guests about feeding the monkeys too.
We all look forward to your next visit soon.

Warm regards,

Betty.

Guest relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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