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“rest after safari”

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Southern Palms Beach Resort
Ranked #9 of 29 Hotels in Diani Beach
wiltshire, uk
Level 1 Contributor
4 reviews
4 hotel reviews
“rest after safari”
Reviewed 24 November 2013

awesome place. did safari with somak holidays and then to southern palms. staff are fantastic, from the gardeners, guards, waiters and right through to the top, brilliant. had one week here and was totally relaxed. great swimming pools, swim up bar and all food outlets. fantastic beach. no trouble with monkeys, milipedes everywhere, some hedgehogs, crabs,etc, a great place. hope to go back again.

Room Tip: we had 143, ground floor with sea view. better view on uppers floors but we located 2 sun beds outsi...
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank dizzyWiltshire_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 26 November 2013
Dear Dizzy,

Greetings to you Dizzy, we are glad to hear from you and more so to know that you had a wonderful and relaxed time with us, the food is always a delight and our biggest achievement, but so is having our ever friendly and brilliant staff and clean beautiful surroundings for every guest to feel warm and accommodated.
We are happy that you loved the little Rafikis, who love to visit and leave many of our guests amazed especially the cheeky monkeys.

We do look forward to your next visit with us in the near future, Karibu Tena.

Warm regards,

Betty.

Guest relations.
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English first
Bury St Edmunds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013

we spent 2 weeks in this hotel in October 2013 all inclusive. I have to say that it overreached our expectations. Everything was just perfect...The hotel is huge, clean and unique. Food was excellent, too. There is main restaurant, italian restaurant and grill restaurant. They are all very good, but grill restaurant was our favourite. There is also labanasse restaurant but you have to pay there {so it is almost always closed}. The selection of food is so big and great, the trouble is that you don't manage to try everything :-}}}. There are always serving drinks and snacks so you are never hungry or thirsty. There are 2 big and very clean pools where you can relax. The beach is beautiful too and the sea is so warm. There is plenty of sun beds and the guard boys are keeping an eye on the guests because there are beach boys who are trying to sell suovenirs. The first day when you meet them they can be a bit annoying but just say ' no thank you' and they will leave you alone...
The staff is excellent, they are doing their best to make you feel welcome, they are very friendly and helpful with anything you need. Hussain walks around daily and makes sure that everything is perfect just as you wish. The animation team is great, if you are an active person, you won't be bored for one minute... well done...we made so many friends there, who we miss so much. Special thank you is for Joseph Kitavi in beach bar, without him our holiday wouldn't be the same...thanx , but big thank you to all staff for your hard work as you are making this place special.
We went for 3 days safari with Jonathan, who you can find on the beach, to Tsavo east and West { see my review for safari}. It was an breathtaking experience, worthed the money. There is cash machine about 5minutes from the hotel by taxi if you will need it. We had dollars and kenians shillings, but you can also use pounds or euros..
We will definetely come back one day

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank ivana j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 26 November 2013
Dear Ivana,

Jambo Ivana!!!, it is a pleasure to hear from you, your cordial review leaves us a very proud hotel, especially when you say that we exceeded your expectations. I couldn't agree more with you especially on the excellent food that you never could finish sampling, we spoil our guests for choice in our various restaurants and the staff are as wonderful as could be, animation, food and beverage and especially Kitavi the bar man who made your days delightful.
We are lucky to be on the breath taking warm sea and happy that the beach sellers did not spoil your holiday, they are harmless and glad that you got to know that with a polite "no" they will leave . glad that you loved your safari, it is always a memorable experience.

Thank you for visiting us and please come back one day soon.

Thank you and warm regards,

Betty.

Guest relations.
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Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 November 2013

I can not fault anything about this hotel, it was just fantastic from start to finish, The staff make the hotel so welcoming, so big thanks to Hussin (hotel manager) he is just the most lovely man, Lillian and Phyillis (main restaurant) always smiling and interested in your holiday, Julius(baggage handler) who taught me Swahili and became a friend and Ali who cleaned our room and all the other staff who made this the holiday of a lifetime.
The hotel is very clean and there is always a great choice of food to be had.
We also had the best trips out, we visited Wasini island twice and the second time we swam with giant turtles and dolphins which was just the most amazing experience. Our safari was booked through a local company Jt Safaris who are a ten minute drive from the hotel, they were always very professional and on time and we had the best safari ever. Julius the owner was always in touch with us to make sure we were happy with the driver and the hotels, I would recommend them 100%.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Zxcvbnmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 26 November 2013
Dear Zxcvbnmas,

Thank you for your incredible review which you call a holiday of a lifetime, and that you couldn't fault the hotel, all fantastic from the start to the finish and I totally agree with you, from the brilliant staff Lillian and Phyllis the hostesses to Hussein the food and beverage host, Julius the porter and Ali your room attendant, all were happy to be at your service and shout a very big Thank you .
We are glad that you had 2 trips to Wasini to swim with the dolphins and the sea turtles. It is indeed an experience to die for.

We look forward to welcoming you here in Southern Palms when you visit Kenya again.

Thank you and kind regards.

Betty.

Guest relations.
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Zurich, Switzerland
Level 6 Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 17 November 2013

This is now the third Beach resort in Kenya we visited in the last years and to be honest, it's difficult to make a real difference between them. Beach resorts in Kenya have in general a good standard, trained and attentive staff how to make their guests happy and lot of food for all-inclusive tourists. Therefore I had to think about what made the difference?

The Diani beach is a white sand and very clean beach with a reef outside. This has the effect that you are able to swim in the sea without danger coming from waves or wildlife. There is no danger from the many Beach boys, but in many cases it's harassing. But this resort has two exceptional large swimming pools. Not crowded and very clean.

All the staff was very polite. They worked all the time to give you the best service. The gardener with fresh flowers, the room steward with the room service, the cooks at the buffet to prepare our food, the waiters to clean up the plates and the security guards with their "jambo" every time you walk by. This was really special here and you will feel welcome and save.

The many choices of food in the main restaurant is overwhelming. Very nice presented and tasteful prepared. This really attracts attention. What we liked most was the space you will find. At every meal there are lot of people in the restaurant, but it has so many occasions for seating; we never felt tight. There are more restaurants. We recommend the grill restaurant. In the Italian restaurant the food was disappointing.

During the day you will encounter many animators for sport activities. Mainly in the swimming pools and at the beach. We had our grandson with us and he was excited to join most of the time. This rate of entertainment for the guests we never experienced before in Kenya.

Close to the lobby is the possibility for WLAN to have internet connection (for free). Don't try it just before or after eating times. There are so many people there that the connection speed is to low to use it. Some more bandwidth to the provider would be very helpful.

If you are prepared that many other guests are at the same time in such a resort, you will find everything to have relaxing vacation far from home with warm and most of the time sunny weather. The sun under the equator is very strong! I was all the time in the shadow, but felt it once more!

One last word if you are just 3 or 4 days here like we were. And I'm sure, the resort management is not happy about: To come to Diani Beach from Mombasa you have to use the Likoni Ferry. There is more than just a chance to have waiting times from 1 to 2 hours. If you choose a resort on the Northern Beach of Mombasa, you can avoid this boring experience.

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank Waldmeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 27 November 2013
Dear Waldmeier,

Jambo !!! it is a pleasure to hear from you, and if you allow me, I will gladly help you with the decision on which hotel is best out of them all.
Southern Palms leads in the list for its unforgettable holiday memories to all our guests for its magnificent beach with the warm waters of the ocean or the large exceptional, clean, inviting and spacious swimming pools that run through the whole hotel as you said. The well trained staff that will stop at nothing to make you as comfortable and as pampered as possible. From the waiters, cooks, gardeners, security to the room stewards and the managers.
Then the loads of food for all guests is over whelming with great tastes and well presented, your favorite being the Mighty Grill restaurant is just but the crescendo.
How about the all round entertainment that even the young one enjoyed and you thought you had never seen anything like it elsewhere before.
We agree the ferry crossover can take hours to get through but Im glad that it did not stop you from finding our southern side that is so tranquil and breath taking.

So there you are dear Waldmeier do I pass with my convincing you that we are the best?
If so, we will be looking forward to welcoming you in your next visit here in Southern Palms soon.

Thank you and warm regards,

Betty.

Guest Relations.
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Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 November 2013

My family and I booked this hotel in June this year through a reputable travel company. We paid the full price there and then. They approved the booking and issued us with a hotel voucher. This week I rang them to ask them a question about transfers and they told me that they were not going to confirm the booking and that the rates had gone up. Now anyone who books hotels on a regular basis knows that hotel rates change at different times and the sooner you book the better the rate you get. However the hotel has decided that they will not uphold a booking made and accepted by them 6 months ago because they want more money for their rooms. How many reputable companies actually behave like this, and then try and pretend they have developed problems with their booking system. Complete rubbish, Anyone who who wants to be treated like crap should book at this hotel. Those of you who want your booking honoured and not cancelled 6 weeks before travel should look elsewhere. This level of incompetency does not deserve the awards that they advertise on their website.

  • Stayed November 2013, travelled with family
    • Value
    • Service
Helpful?
3 Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 4 December 2013
Dear SB,

We acknowledge your review with a great deal of concern. However, as anyone
who knows the far reaching reputation of Southern Palms and the high esteem
in which the hotel is held by the thousands of guests who vacation with us
each and every year will be aware, the situation of which you complain is an
extremely regrettable, but isolated, incident.

You are quite right in saying that hotel rates do change at different
seasons of the year and this is where, in part, the error occurred as you
were given the wrong rate for the wrong season by us when you made an early
booking through online agents. Since this incident the online rates have
been corrected with the agents to avoid any possible repetitions.

We understand your ire, but take exception to your insinuation that the
company, in your words, tried to pretend, there were problems with the
booking system. There was no pretense, just an honest mistake was made. And
the tenor of your last few lines does you no credit at all.

Once again, let us say we deeply regret the whole incident and apologise for
the inconvenience caused.

Kind regards,

Betty.

Guest Relations.
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London, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2013

The staff and the service was brilliant. We came as a family group and the animator team charged by champagne were great.. The range of activities available to water aerobics and polo and their gentle ways of including everyone but no pressure was brilliant .. Thanks especially to the two trainee animator s peter and Jennifer whose enthusiasm and care made our stay especially memorable
The kitchen were great and special thanks to the chef Kamal and the wonderful fruit sculpture s creations by the one and only Geoffery at the fruit counter.. Our waiter musa had the patience of a saint
The grounds were spacious and the communal areas comfortable and tastefully decorated. the swimming pools were fantastic - size and temperature and allowing people of all abilities to swim and enter the water

All in all thanks for a lovely space and people who made our holiday so special

  • Stayed November 2013
    • Value
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Helpful?
Thank Rsh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 10 November 2013
Dear Rsh 2013,

Thank you for taking your time to write this wonderful review, we appreciate your gracious words especially Champagne in animation together with peter and Jennifer, Kamal the Indian chef , Geoffery our famous fruit carver and Musa the patient saint, they all say a big Jambo!!! and are to happy to have been at your service and more so, making your holiday very memorable.
We all look forward to your next visit with us here in Southern Palms.

Thank you and warm regards,

Betty.

Guest Relations.
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Brixham, United Kingdom
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 November 2013

I have just returned from this great hotel after 17 days. Have been returning every year since it was built (20 years), and just love it, it has come to be my second home. Food now far better than previous years. Staff as friendly and wonderful as ever. Both pools are excellent and kept beautifully clean by the pool staff. I cannot fault the place and cant wait to book again for 2014.

Room Tip: All rooms are good, if a little dated, but have lovely views.
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  • Stayed October 2013, travelled solo
    • Value
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Helpful?
Thank lavinia254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 10 November 2013
Dear Lavinia,

Greetings Lavinia, we are very happy to hear from you and excited to know that we always have it right for you to come every year since we came to existence, you have every right to call this your second home and to hear you praise our ever raising standards we appreciate it very much. the staff are happy to read from you especially those you personally mentioned and we all cannot wait to see you next year. Karibu Tena.

Warm regards,

Betty.

Guest Relations.
.
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Additional Information about Southern Palms Beach Resort

Property: Southern Palms Beach Resort
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Phone Number:
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#9 Luxury Hotel in Diani Beach
#9 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Official Description (provided by the hotel):
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

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