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“Lovely Holiday but a bit of work to be done”

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Southern Palms Beach Resort
Ranked #9 of 29 Hotels in Diani Beach
Blackpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely Holiday but a bit of work to be done”
Reviewed 11 April 2014

It was our first time in Kenya and we would definatly go again although there was some faults witht he hotel.
We was at the hotel for 2 night firsth then went onto safari for 2 nights then back to the hotel for 10 nights. The safari was amazing couldnt fault a single thing about it (booked through first choice before we came). One bad thing was because we booked it before we came we had to check out of our room whilst we wen ton safari so that meant we couldnt unpack for the first 2 days but on a brighter note we asked not to be in the same room and it wasnt as nice as others and they happily changes us to a sea view room. A few thing that wernt so good with being all inclusive- All inclusive didnt start untill 10am, even bottles of water? I havnt been anywhere where that has happened. No icecream or pool on all inclusive? a lot of people in th ehotel have paid alot of money to come here and we just thought maybe these little extra would have been nice (And it wasnt cheap). The pool bar/ rooms and restaraunts needs a little but of touching up in places also. You also have to sign for everything as you get it so drinks etc you have to sign for which after 2 weeks can get quite annoying (as somebody has already said they have no trust with their staff). The staff are all absolutly lovely! they couldnt be happier and more helpful! The beach is lovely but you do get a bit of hassle of the beach boys but if you are firm with them then they do leave you alone, also securit are on the beach and you no you are safe with them. Food was okay at the hotel, after 2 week it did get a little bit repetative, but we loved the outside grillm that was our favourite.
We thought that maybe more should be done to help their communit there is a lot of waste at the hotel and there are people outside of the hotel especially school and childrens homes that would be very grateful with left over foods.
Weather was brilliant also- definatly a good time of the year to go! (10.03.14-2403.14) and the hotel was empt also so there was no ques at the bar or anything.
If people do go i would very highly suggest to take colouring books pens and pencils and just take 5 minutes out to go to a local school- they appriciate every little bit of help they can get! We Visited Peace Village Primary school and Amani-both not far at all from the hotel. Both headmaster and headmistress of each school were lovely and desperate for help and the kids were brilliant. Definatly an experience i wont forget!

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank Ruby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (213)
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London
Level 6 Contributor
147 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 9 April 2014

We stayed for 3 nights/4 days in december during the long public holiday weekend.
The hotel was full mostly with local Kenyan Tourists and some Foreign Tourists.
Upon arrival,we were greeted with a refreshing coconut drink and although it took a while to get our rooms due to arrival of several large groups,we were not disappointed when we got the rooms which were facing the beach and pool!
The rooms were clean,well furnished and a large clean bathroom with separate shower.
There was large 4 poster bed and smaller diwan day bed.
The pool is the largest from all the mombasa hotels and was very clean.
The hotel is laid out very well with few steps so good for people with disabilities.
The beach is most amazing large flat white sandy beach and enough loungers and sunshades available.
We were on an AI basis and the choice of food is truly amazing.The staff in main restaurant were very friendly and ready to help.
Being vegetarians,there was a huge choice available for all meal times from Italian pasta station,swahili/African dishes,international dishes and large choice of Indian curries and rice with freshly made naan at lunch and dinner times!
The choice of salads,desserts and fruit options is also fantastic!
There was a special treat at Tea times with indian snacks/savouries and choice of cakes if you were still hungry!
We ate at the Italian restaurant couple of times for lunch and the freshly made pizzas were worth waiting for!
Evening entertainment was ok and didn't really try out any of the activities offers by the Active team or watersports available.
Although was a short stay,we really enjoyed our break and definitely return for a longer stay!

Room Tip: Rooms towards the beach quieter especailly if don't want to be disturbed by evening entertainmen...
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  • Stayed December 2013, travelled with family
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Helpful?
1 Thank nims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 26 April 2014
Dear Nims,

Thank you for the wonderful review of the Southern palms Beach Resort and for the lovely pictures.

We believe there is no bigger compliment than to hear that you had an absolute awesome time during your stay with us and more so that you will be back for yet another visit.

The entire Southern Palms team are more than happy to have been part of this great experience and are looking forward to your next visit.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clacton on sea
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014

Flew on the Dreamliner it was amazing, not impressed with the transfer and the boat crossing very scary.
The hotel itself was clean ish, rooms left a lot to be desired and we had to move due to terrible smell of drains, rooms could do with a bit of a revamp.
Food was below average and often covered with flies, both my wife and I were ill from day 5 through to 2 weeks after we got home.
Getting a drink was time consuming as you had to sign for everything (lack of trust with the staff) and if you wanted more than 2 drinks it was painful. No evening entertainment except in the restaurant during some nights dining.
Pool was lovely and clean although the ladies from the beauty parlour constantly hovering asking you if you want treatments.
Beach looked amazing but we only ventured once and was hassled by the sellers next to the hotel and it put us off.
Safari was great, but don't book it through first choice, look for alternatives as other guests had a better experience.
Staff rude and quite a few have an issue with hygiene.
Weather was great, and we were Pleased to have visited the country although won't go again.
Don't pay extra for the airport VIP lounge nothing their.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant1330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi
Level 5 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 March 2014

The hotel looks even better than in the pictures. Surrounded by two large pools, it is definitely a beautiful sight to take in. The staff here are friendly and polite, and not just to foreigners, which is a refreshing experience (as a Kenyan).

The food in the main restaurant was so-so but the dinner at the Italian restaurant was quite good and the portions were enormous. I just wish they could replace the plastic chairs and table, to create a better ambiance. But all in all, lovely hotel to stay at.

Of course the beach boys loitering at the beach are annoying but that's expected in some parts of the coast.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 31 March 2014
Dear Grace,

Thank you for taking time to post this review and for the lovely pictures of the Southern Palms Beach Resort. we appreciate your comments of our polite and friendly staff,we are also happy that you were taken -in by the beauty of the resort.

we have also taken note of your comment pertaining the food in the main restaurant,which we are already looking into.

We are glad that you had a good experience in the Southern Palms Beach Resort and we do hope you will pay us another visit in the near future.

Kind regards,

Lillian

Guest Relations Officer.
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Grimsby, England, United Kingdom
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 March 2014

This was our 3rd hotel on our travels in Kenya and it certainly came up to standard, we had a ground floor room overlooking the pool which was good but lacked places to put your suitcases on and as we were only there a few nights wasn't worth unpacking our cases. The room was very clean and the staff were very friendly. the pool was huge and plenty of sunbeds available and you could lounge about in the very nice gardens but watch out for the naughty monkeys. We loved the restaurant and the food was excellent with the chef coming round to ensure the food was ok with plenty of choice and once again the soup was superb. The restaurant next to the beach was great for lunch time with the pizzas and burgers delicious. beyond the hotel is the beach which was the best of all the hotels and once again our diving in this area was brilliant. the hotel had entertainment in the evenings which finished promptly at 11pm so as we were up at 6am for diving we could still get a good nights sleep. This hotel is well situated for safaris at Tsavo parks as well. If you are after a nice relaxing holiday with excellent food and pools you will enjoy this hotel.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 31 March 2014
Dear Geoff B,

We appreciate your positive feedback of the Southern Palms Beach Resort and the amazing photos.
we are glad to note your comments on clean rooms ,friendly staff and also that the chefs were exceptional in ensuring that you enjoyed each and every meal.we are also happy to know that you had a superb time from swimming in the pool to relaxing on the sun loungers.

Thank you for having chosen Southern Palms Beach Resort as your preffered hotel during your recent stay,looking forward to welcoming u back in the near future.

Kind regards,

Lillian

Guest Relations Officer.
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southampton
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 March 2014

My wife and I have just returned from a two week holiday at southern palms. Food was excellent and so was the service. We also did our 2nd safari, this is our 2nd time in Kenya. We used JT safaris as we did last time. This time we went to the masai mara, the governor's camp. We had a fantastic time, food, staff and camp were amazing. Our driver Robert was very knowledgeable and made the whole experience unforgettable. Back to our hotel for the rest of our holiday we just relaxed in the lovely pool and gardens. We were amused and entertained by the naughty monkeys. The friendliness of all staff and management is what makes this hotel a joy to stay. A special mention for Frank, who was the barman at the beach bar. He always had a smile on his face and a friendly manner. We used to call it Franks bar. Or though wr had no complaints with any of the staff. They are a credit to the hotel. Thanks to everyone who made this a memorable holiday.

Room Tip: Room 322 had a partial sea view
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tilly1379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 27 March 2014
Thank you for taking your time to post this wonderful review of the Southern Palms Beach Resort.

We are thrilled to know that you had a fantastic and relaxing holiday with us,we appreciate your comments on the excellent food and service,and that our wonderfull and friendly staff (especcially Frank -the bar man) made it a holiday to remember.

Thank you for your stay in Southern Palms Beach resort,we will be more than happy to welcome you back iin the near future.

Kind regards
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Nairobi, Kenya
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 March 2014 via mobile

Nice food pool is amazing... had a good holiday. ..activities were fun.. rooms not so nice.. a little bit lack in service but agreed environment is amazing. Water activities were very good and keeps you going the entire day.. The chef makes you what you want and that is good

Stayed March 2014, travelled with friends
Helpful?
1 Thank Shreya03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review, 27 March 2014
Thank you for choosing Southern Palms Beach Resort for your recent holiday and your wonderful feedback.

We are pleased to know that you had a fantastic break and that our chefs are there to your request partaining dishes that you like.Weare also glad to note that the animation team kept you on toes with their activities during the day,hoping that you were thouroughly entertained.

Thank you again for your stay in Southern Palms Beach Resort,looking forward to having you back for your next Break.
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Additional Information about Southern Palms Beach Resort

Property: Southern Palms Beach Resort
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Phone Number:
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#9 Luxury Hotel in Diani Beach
#9 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Official Description (provided by the hotel):
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

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