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“Tranquil” 4 of 5 bubbles
Review of Papillon Lagoon Reef

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Papillon Lagoon Reef
Ranked #13 of 30 Hotels in Diani Beach
Nairobi, Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Tranquil”
4 of 5 bubbles Reviewed 8 October 2013

I stayed here for 4 nights but it felt like 1 day. All the staff were friendly. The owner came to make sure all was well. The pool, the gardens and the dinning areas were very nice. There was an entertaining theme night also that was nice. The rates were very affordable. I recommend it to any one who wants a quiet place to relax.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PittMbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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570 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
46 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 3 October 2013

I stayed here for a week in July 2013. The hotel staff were very friendly and the communal areas were very well maintained and presentable. The bars, pool and garden areas, which includes a small toddler/child pool which the children loved, were also well maintained, clean and tidy.

I would recommend staying here, It is right on the beach, where there are a few hawkers selling their wares, but they are all friendly enough. If you don't want to buy from them just say so and they leave you alone. I prefer to chat and have a laugh, talking about everyday things which they love.

The hotel food was decent enough, although I did get a bit bored of it by the end of the week and did see a couple of cockroaches in the dinning hall. Although the whole area was cleaned regularly by staff, so I really did not see this as an issue, we are in Africa, that should be remembered. The hotel does have several steps heading down from the reception area to the pool, gardens, beach and breakfast areas. There are also several rooms up near the reception end, as we were; however the steps really were not an issue for us (I'm not the fittest and in my 40's) and we have young children and a pram. There is two routes down, one traverses down so the steps are not steep, there are a few of them though, so ask for a room near the beach or pool if you are concerned.

We had a family room and the children bed area was behind a curtain which was good, we put a blanket up at the window to blackout the morning sun and we all slept very well. the were even two bathroom which the hotel and holiday company website did not mention. There are several Resident monkeys, which the kids loved to see, even though the try to drink any unwatched drinks next to the sun lounger. The staff are generally on top of things though.

The actual hotel location was decent enough too, about 5 miles from the small centre of Diani where there are a couple of banks, ATM's and shops, including groceries. You can also book safaris from here, I noted the prices seemed a little cheaper than we bought in the UK. We also ate out a couple of nights in local restaurants and there was some great food. Very much worth while. I never felt unsafe either and indeed the locals we met were all very friendly.

Overall this hotel is a 3 star in my opinion and worth a stay for sure. I would recommend it for everyone from couples of various ages, families and groups of friends. The hotel put shows on for an hour or two in the evenings, followed by a small disco. It was not rowdy and loud, and the music stops at midnight.

Room Tip: We liked the family rooms near to the hotel reception, spacious, quiet and clean.
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  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Doug I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 October 2013

The hotel is very pretty with very good people working there. Yes it might be little older, but the services are as good as you can get anywhere. The hotel area is nice, beach is great (I reccommend snorkeling trip which you can purchase in Diving Center right in the hotel or cheaper trip from the beach boys in front of the hotel). Room was large and very nice, always perfectly clean. Food was great. I would return there anytime...

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DebiQue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

Such accommodating and friendly staff, especially in reception. Rooms large and clean, pool was excellent and food was lovely. Monkeys slightly annoying! Waiters were sometimes over attentive to two young women and a bit full on in their flirting for tips! we organised a great boat trip through the marine organisation in the hotel and a lovely lady called Aisha. There wasn't much surrounding the hotel in terms of shops in walking distance but the shopping centra was a taxi drive away if you wanted it. Overall- a great place to stay.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holmfirth, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 20 September 2013

Stayed here for 4 nights in August 2013 the hotel rooms need a bit of refurb but on the whole it is great. Food is plentiful and good quality. There are a lot of sellers on the beach which means it is rather quiet on the beach in front of the Hotel and you have to be careful of the reef across the sea in front of the Hotel. You can go around it to avoid nasty scratches and then the sea is beautiful and just as warm as the pool. The evening entertainment is amusing with them all looking to gain some payment at the end either tips or buying their goods! Overall it was a great trip and Papillon did not disappoint.

Room Tip: Our party had 4 rooms and they were all equal looking over the grounds but you cannot leave your bal...
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  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank June M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincs
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 September 2013

well, after having 7 nights here i have to say we had a fantastic time, rooms basic but clean, grounds well kept and look great, the staff were amazing, so friendly and helpfull, good fun to chat to, food was good and more than enough to chose from, the beach was so nice, the ocean was wonderfull to swim in, plenty of monkeys around and they wernt to bad although if you leave food on your plate it wont be there for long, lol. beachboys hound you as soon as you step on the beach but we were firm and said no and they soon left us alone, all in all a fantastic time there and would definatly go back

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank marksch1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 21 August 2013

My wife and I chose this hotel for the good quality of the reference left by previous guests and had a fabulous time. The garden is very large and very well cared for. Populated by these cute monkeys who occasionally have a lunch with what they find on your table but by no means bad or dangerous. The pool is very well maintained, the evening shows are interesting, international cuisine, good quality and variety, the African-style rooms with mosquito nets and well kept, the reception staff very helpful as well as all the attendants. Very comfortable inside the Diving for those who are interested in diving.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DagoFMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Papillon Lagoon Reef

Property: Papillon Lagoon Reef
Address: Diani Beach, Diani Beach, Ukunda, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Restaurant Swimming Pool Airport Transportation
Hotel Style:
#10 Romantic Hotel in Diani Beach
Price Range (Based on Average Rates): £
Hotel Class:3 star — Papillon Lagoon Reef 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Papillon Lagoon Reef Diani
Papillon Lagoon Reef Hotel Diani

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