Having read the other reviews I feel compelled to warn others about this hotel. From the moment we arrived we were let down. Firstly after travelling nearly 1.5 days due to missed connecting flights we were hungry only to be told that we had missed lunch & would have to wait hours for dinner. Although we were willing to even pay for a snack, we were refused. In addition we were informed that we would have to pay for bottled water & to use the safe in our room-unacceptable for all inclusive I think. We were informed that afternoon tea & cakes were served daily-Yes-but with only 1 type of cake! Although the room was nice & spacious & the hotel was very clean the food was a complete let down. Always luke warm & although they had 2 restaurants food was only served in one. In addition I got a dodgy tummy 4 times so something wasn't fresh. Also sunlight was hot property & if you didn't get your towel down before 9am, good luck as the tall trees meant most of the garden was shaded.
Other annoyances were the fact that the airconditioning in the rooms did not work until after 5pm in the day. Therefore if you came back in the day to rest after running to the loo you could not rest in a cool room. Also toiletries were not replenished once & we stayed there nearly 2 weeks. In addition no fridge in the room & the bar staff refused to fill a bottle. Also ice was a bit of a luxury.
I have stayed in other all inclusive hotels & this was by far the worst.
So if you do decided to stay I would recommend you treat yourself to dinner at Nomads up the road-we did & so did others!
Good luck & mind the monkeys-they bite!
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- Also Known As:
- Papillon Lagoon Reef Diani
- Papillon Lagoon Reef Hotel Diani