Firstly, i have no idea where all the good reveiws on this hotel are coming from. people who visit this hotel cannot have missed the astoundingly discusting parts of this hotel.
We arrived in Kenya on May 17th for 1 week, and paid a lot of money for a 5* Hotel!
what we got was NOT a 5* Hotel.
the Rooms were dirty, untidy, there are chunks missing from the bed, the jacuzzi bath didnt work and there were holes in the mosquito net. the water coming from the bath was brown!
we asked to move rooms, to another deluxe double room because of the above reasons. finally got moved, and we were still unhappy with the room, but couldnt be bothered to do anything else as they were all clearly the same,
it is infuriating to know we paid all this money and got absolutely no value for money.
we did go on some excursions. which were lovely, and the staff in the hotel cannot be faulted for their friendlyness and wecloming into their country. these are the only things that made our holiday bearable.
the hotel was absolutely empty, less than 50 people in the whole complex. the staff try to make you pay for things from the mini fridge you havent even had.
the swimming pool area was old, as the whole hotel was. the sun loungers and unbrellas were mouldy.
you couldnt see the sea from the hotel room which was advertsed. the internet didnt work. as free internet was advertised. along with the casino being closed. half of this hotel wasnt even working!
then we find after exploring the hotel area and walking to the beach, half of ths hotel was derelict, sun loungers, thrown in heaps. paint all over the floor, electricity cables everywhere inside. an absolute building site. at least 100 rooms if not more boarded up and unused.
we were and still are furious about this hotel. and would not go back. we genuinely feel ripped off.
only good points.
friendliness of staff.
i would upload pictures, but they are that diar i really dont want to.
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- Also Known As:
- Diani Reef Beach Hotel Ukunda
- Diani Reef Beach Resort And Spa
- Diani Reef Grand Ukunda