We stayed at the Diani Reef Beach Resort & Spa for 2 weeks in February. The hotel is in a fantastic location on the white sands of Diani Beach. The beach shelves down to the sea - this means that when lying on the sun beds on the hotel’s private beach area, the beach boys cannot be seen. The security guys do a great job of ensuring that the boys keep to the lower level of the beach so, unless you stand up or walk down towards to the sea, you will not be disturbed. When going in to the sea or for a walk along the beach the beach boys can be a bit of a nuisance, but they are not aggressive and there are fewer of them near the hotel than along other parts of the beach.
As previous reviews have mentioned, the staff at the hotel are very friendly and welcoming and genuinely want to make your stay as enjoyable as possible. The management team are very visible and are keen to hear any comments.
Tips were always gratefully received by the staff and even though food and drinks are signed for, we just included a small cash tip with each signed bill.
We found the food to be of a good quality with a wide choice for both the buffet breakfasts and dinners - the live cooking stations meant that freshly cooked food was always available. We ate lunch at Fins and although this is not ‘budget’ dining, the portions are large and the food is of a high quality. We also ate at Fins one evening – quite expensive, but both the service and the food were of a very high standard. It’s a pity that this restaurant is so under used in the evening (we were the only couple dining that evening), maybe the very low 500 KS per person credit is partially to blame – perhaps a 1,000 KS credit or a free starter would entice a few more people to dine there? Other reviews have mentioned the mark-up on drinks but this is usual for any 5 star hotel - a 25% discount is given between 6pm and 8pm in the Zebra bar, so this does help.
Although the location, service and food are of a high standard, a few things do let the hotel down. The rooms, although kept very clean, are in need of refurbishment. The sun beds could do with replacing – some had missing arms or wheels and were grubby. Also, some of the room towels were grey - rather than white and fluffy and many of the beach towels were frayed and marked. Similarly, some of the table linen had holes in and, although clean, were marked. None of this spoilt our holiday and we would currently rate Diani Reef as a very good hotel. However, if these few points were addressed then Diani Reef could potentially be a fantastic hotel.
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- Also Known As:
- Diani Reef Beach Hotel Ukunda
- Diani Reef Beach Resort And Spa
- Diani Reef Grand Ukunda