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“Beautiful country, beautiful people - AMAZING wedding!!!”

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Baobab Beach Resort & Spa
Ranked #5 of 29 Hotels in Diani Beach
Certificate of Excellence
Warrington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Beautiful country, beautiful people - AMAZING wedding!!!”
Reviewed 30 August 2009

We chose The Baobab Beach Resort for our wedding after my mother-in-law and father-in-law had been to Kenya several times before. On arrival at the hotel, we were greeted with a warm welcome and cold drinks. We booked the suite in the Kole Kole which was very grand, with large jacuzzi bath and wet room. We had a queen size four poster bed. Every member of staff stops to chat and greets you with a warm "JAMBO". You instantly relax as soon as you arrive at The Baobab. So funny seeing monkeys and baboons ready to swoop on any unguarded food or drinks.
We booked the wedding package through first choice but I would strongly recommend booking direct through Renson Adoyo on his website kenyanweddings.co.uk. as he was so professional and a genuinely nice guy. Booking direct is cheaper and First Choice didn't do anything to warrant any money. Renson allayed any fears or concerns within 30 seconds of meeting him. He has over 18 years experience as a wedding co-ordinator and it shows. He tailored the package to suit us and we could completely switch off and soak in the sun.
The food was five star, better than any I've tried before; fillet steak, crab meat, oysters, king prawn stir fries, you name it, they had it. The service is unbelievable, as soon as you put down your glass, it's refilled. We had massages and facials at the spa which were wonderful and great value for money. Simon and Vincent were excellent. The gardeners and cleaning staff work tirelessly to ensure the resort is maintained to perfection.
The animation team are hilarious and some of the acrobat shows are incredible to watch. The beach is amazing but the beach boys swarm around you as soon as you set foot on the sand. A firm "No thank you" or ignoring them normally works pretty well but they can be very annoying. Much better to step out when the tide is in.
We were a bit naive got a bit carried away with tipping. One or two dollars is plenty but we were tipping everyone 10 dollars a time.
We booked a safari through JT Safaris who are a very professional outfit. We booked a 1 day safari at Shimba Hills which in hindsight, we wouldn't have booked. There are very, very few animals there. The lunch was absolutely lovely at Shimba Hills Lodge, watching huge monitor lizards and turtles feasting. Tsavo East and West come highly recommended but ideally need to be a 2 day safari. To be fair, Julius did warn us that Shimba Hills isn't the best before we booked it.
I would certainly return to Kenya and would definitely recommend The Baobab.

  • Stayed August 2009, travelled with family
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4 Thank RockefellaWarrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Littlehampton
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 August 2009

My husband and I visited the baobab beach resort from the 18th-25th August 2009 (wish it had been longer) Our overall experience was FANTASTIC!!!!!!
Very Long honest review, so grab a coffee and sit back LOL

BOOKING, FLIGHT & TRANSFER
OUTBOUND
Booked with Thomson and upgraded to Premium seats. Was told on booking that you couldn't pre book seats so arrived early at gatwick to get a window seat. On check-in we found that if you book with first choice you can pre book so needless to say no window seats left. (upside we was on row 1 and had soooooo much leg room and very close to the loo) Booked the airport lounge which was fantastic we did not feel like we was waiting and time flew by so quickly. Fantastic range of drinks and snacks well worth the £14.50 each.
Premium seat upgrade was ok, meal was very very nice you can choose between 3 different main meals. The breakfast before landing was not so good (but no choice options on this meal). Movies are to personal choice but for me nothing was of interest.
You walk to the coach and then the man who puts the case in the back asks for a tip you may wish to do so as my husband refused and we later found that our case (polycardonated) had been dropped on taking it out (same man) and was so badly damaged it is unusable. Having waited for a long time for our rep who was making sure that everyone on the flight who was going straight on safari was on the correct mini buses we was finally on our way. It took 1hrs 30min and was an eye opener. Roods are bumpy and people drive like maniacs!!!!!!!
RETURN
Much better transfer on a large air conditioned coach. Check in was smooth but slowed down by people not having the exit papers and $20 dollars to hand. Buy your any tabacco from here (B&H £1.00 per pack) not that I smoke anymore but habit makes me look. Private lounge here was not that good and was'nt worth the $25 each. Lots of security checks and the final one is a body search and she got a very good feel of my personal bits. Got a window seat (row8) Leg room is good but when the seat infront is layed back you have very little room (I would say less than some of other airlines that I have flown with). No choice of meal on this flight, the not so good breakfast and a cheese roll before landing (exactly the same has everyone else on the flight).
MY overall review of premium upgrade is that if you can afford it ........do it, but you could spent the money on something better and it wouldn't make your holiday less enjoyable.

THE HOTEL
WOW.... We arrived to towels and cocktails. Check in for the others on the mini bus was smooth and everyone that we spoke to was very happy with the rooms ect.
We on the other hand had booked the double deluxe at the kole kole and was put in a twin deluxe at the maridadi wing. The room was beautiful but very dark (trees everywhere) and not really the sea view that I was expecting. They will tell you that the rooms are the same has the kole kole, but they are not. We spoke to a few English couples who also booked kolekole and was put down at the maridadi (later found that the hotel bunches the English at the bottom (maridadi), Germans in the middle (baobab) and the italians at the top(kolekole) Anyway I was not happy and after my husband having a very long and firm conversation with the recepection staff (not the thomson rep because he dissappears) we was upgraded to a suite because there was no deluxe rooms left. (my god forget the premium seats and pay the extra on having this room) It was clean, beautifull, bright, overlooked the sea and had a double jacuzzi in one word Amazing!!!! (remembering you are in Kenya)
Food was very good, lots of choice and lovely fresh fish dishes, we ate in 2 of the 3 resturaunts and enjoyed it very much the staff were very friendly and made you feel very welcome (JAMBO JAMBO) I would say that if you was there for 2 weeks you may get a little bored of the food but then you would on any all inclusive.
Bars are not overcrowded and you get served very quickly, the choice is not very good but I am a white wine drinker and it was rather nice, my hubby said the beer was ok. Activities during the day are ok, the staff are very good at getting you to join in and my hubby liked the water polo. Evening entertainment is ok and fun to watch.
The pools are lovely and clean with plently of sunbeds around to soak up the sun.
The spa was fantastic and Sara is brilliant. I had 3 treatments and each one was amazing. My hubby had 2 and agrees with me (makes a change) He also rated Vincent's massage, who turn out to be nice guy, my husband went to watch the football with him (most of the male staff are mad on the English premership) and was shocked by how hard he works, what he gets paid and who he supports in his family. It has changed the way we look at things and what we take for granted.
OUT & ABOUT
Went on safari with JT Safari it was excellent and did a 2 day 1 night Tsavo east & west cost around £250 each and was well worth the money (more indept review done seperately) Just me and my husband in the van and our driver Abdul was great. We paid for most of the safari here in the UK and paid the remainder after we returned from the safari.
Visited the local orphanage, JT's driver took us free of change. We took some pens pencils ect for the children and went to the supermarket and bought food (rice, sugar, milk, cereal, eggs, bread, sweets ect) The children are fantastic, friendly and very happy. The lady who works there is lovely and cares so much about what she is doing!!!!!!!!!!
My husband booked an hour jet ski and had a fantastic time , it was 12000 shillings and you have to see the watersports centre who know the person who does it. (just 1 company on the whole diani beach)

OTHER THINGS
Beach boys.......... Yes they have to earn a living and yes they are poor, but they are pain. My husband didn't mind them and even got chatting to them and did haggled a few bits But be aware they do rip you off so haggle!!!!!! 2 keyrings started at 4000 shillings but my hubby paid 700. I personally did not like them and only went on the beach for a walk once which was a shame because it was beautiful. Hotel security do keep an eye on you whilst near the hotel and will come onto the beach if needed.
Tips......... Tip the boys who take your bags to the room (100/200 shillings) The hotel does have a tip box that you can put in at the end of the holiday if need be. We found that over the week certain staff stood out to us so we tipped them personally at the end of the week or at the time for great service. 50 to 100 shillings is a good one off tip and 500 shillings for a weekly tip. I gave a 10% tip to the spa staff and they were very happy with that. We gave the safari driver 1000 Shillings a day, which seemed to be the norm.

I think I have covered everything and I am already saving for my next visit. This was an amazing holiday and would reccomend to anyone
Oh and the beach boys said that on diani beach the kole kole is the best hotel.
So relax and enjoy

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jowallace1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, England
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 August 2009

Jambo Jambo and what a fantastic, superb and outstanding resort this is. From check in to check out the holiday, the staff and the service was impeccable, with some of the nicest and most friendly staff we have ever come across.
A special thanks to Adam (Operations Director) who met us on arrival where we were greeted with a cooling flannel and a refreshing drink and after a very speedy check in, our bags were quickly taken to our rooms in the splendid Maridadi wing,
The room itself was huge, with two four poster beds, a large flat screen tv, plus tea/coffee making facilities, a large balcony with view of pool and partial sea view and a fantastic twin bathroom/wet room.
Not all rooms have these facilities but then-generally your not on holiday to spend a holiday in your room but having chatted to other holidaymakers all said their own rooms were excellent regardless of which part of the site they were staying in.
Plugs were the standard UK style 3 pins so charging up batteries/cameras & mobile phones was so easy.

The hotel itself consists of 3 main parts but for all intents and purposes you get one huge hotel-though it doesn’t feel like it!
The actual grounds are tropical and beautifully lush, incredibly clean and tidy and the ground staff are again always ensuring they stay that way.
Every member of staff treats you like ‘Rafiki’ – an old friend and makes you feel both welcome and special.
A warm thanks to the staff at the Maridadi pool bar (which is the one we used mostly) and in particular Armani (hiding from the Paparazzi)-who made us laugh on many occasions, Boniface, Syria and of course Joseph (Secret agent 009). At no time were our glasses empty when at the bar-they just ‘magically’ kept filling up!

All the bars and food areas were immaculately clean and constantly being tidied and cleaned as the staff worked. The food was sensational, much of it cooked right in front of you by the team chefs who themselves were immaculately clean and incredibly friendly. We were constantly greeted by all staff, be it the gardeners, security, chefs, porters to managers with a very happy “Jambo” and asked if we were enjoying the holiday and if there was anything else that could be done to make it even better (there wasn’t)!
Caroline, Assistant Manager of Food and Beverages, worked tirelessly to ensure that we had a good time in the restaurant, and we did, from breakfast through to our evening meal the food and service was exceptional. There are three main restaurants and you can use any of them and they often have ‘theme nights’ and the staff go to great trouble to make them look good, Kenya night and Jungle night in particular stood out-even the staff have smart but different uniforms on these nights to make the experience different. Mohammed, Drina & Lydia in the Maridadi restaurant (amongst many other exceptional staff) went out of their way to ensure we enjoyed the experience and again those ‘magic’ drinking glasses were in full evidence here too! The view of the Indian Ocean at mealtimes is exceptional.

There are five pools, all of which can be used and we always found plenty of sun beds available, Mohammed the ‘towel man’ ensured that our favourite spot was usually available. At the Maridadi pools there are 3 pools, one above the other each ending with a cascading ‘waterfall’ down to the next and the lower one has a beautiful pool bar. The other pools were all huge and clean with stunning views over the Ocean and all had bars that were very close by for that all-important Pina Colada!
Mid afternoon there were light snacks (warm doughnuts mainly) available –just watch out for the monkeys who eye up your snack jealously! The monkeys were never a problem and in most cases very funny to watch, but do make sure you close and lock your balcony doors because our little monkey friends will open the door & raid the powdered milk & sugar in your room,

We did a 2 night, 3 day safari with JTS safari’s with Julius-see separate review and his website but this gentleman (and his Sister) cannot be faulted on the outstanding service and it was an experience that cannot be described-other than “awesome”. (It is also useful to note that those booking with the hotel/travel reps often had to check out of their room before and re-check in after their safari sometimes in a different room-this isn’t the case with external bookings-despite the fact you paid for a full 7 or 14 nights!)
The main restaurant was open very early around 0400(usually with a chef!) for those on early morning departures for Safari or airport and was mainly continental style breakfast at this time. We also found that after an early alarm call-staff met us outside the room to take our luggage (both for Safari and departure to the main reception). At no point during the holiday did we feel obliged to tip any member of staff or were we asked for tips in any way-there is a staff tip box in the Reception but we did tip some staff at the end of our stay just for being so outstanding-though it was difficult to choose who to do this for based on the overall standards of excellence.
There were activities during the day for those who wished to join in, mainly centred around the Kole Kole wing and at no point did we find these intrusive or feel under pressure to join in.

In the evening (around 930) there was a show lasting around 30 minutes in the Porini Amphitheatre which were generally interesting to see and with some outstanding displays of gymnastics/dancing and acrobatics-and surprise surprise there is another bar here-there is also a disco afterwards in this area though the all inclusive finishes at 11pm.
There are a few small shops on the resort for basic essentials and souvenirs and a taxi can take you to other local shops and wait for you before returning. Prices were broadly similar on the complex as elsewhere though, so it may not be worth it except for a change of scenery though there is slightly more scope for bartering outside the resort.
There is also a fully equipped gym (on holiday?!!) and spa where we received wonderfully relaxing massage-though do book in advance, as it is very popular!
There are beach boys-and they do hassle you as soon as you step on the beach-but a polite but firm ‘no’ and they went away leaving you free to enjoy the turquoise sea and white beaches.
Overall, this was an exceptional holiday with exceptional staff in an exceptional outstandingly beautiful resort and without hesitation I would go back and also highly recommend it to anyone wanting a relaxing all inclusive holiday.
Paul and John (23rd July to 7th August 2009)

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paulbrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ashford
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 August 2009

Stayed from 3rd Aud- 18th.

This was the most expensive holiday we have been on for a while what with the visas and the yellow fever injections you have to have before you travel. It is useful to know you can abtain your visas on arrival at the airport..

When we arrived at the airport you have one and a halve hours travelling to your hotel which seems quite along journey as you just want to get there.

We arrived to a nice cold drink, signed in which was hassle free and was shown to your roms. We did upgrade to a much bigger room wich was light and airy with double sinks, walk in shower which was huge, and our patio was looking straight out onto the beautiful gardens and pool..

The people are so friendly and always greet you with a big grin and Jumbo Jumbo. Booked safari before we left home.Went with JT safaris (well worth booking with them)look up on internet and just e-mail what dates suites you ,he will contact you back.

Food was excellent,Weather was on/off but it is there rainy season at the moment.What more can i say that just go and you will have a holiday you will never forget..

Jumbo Jumbo

  • Stayed August 2009, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank charlieashford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, Wales
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 23 August 2009

We went to the Baobab Beach Resort from 3rd - 19th August inclusive for our honeymoon.

Hotel accommodation:-

We were booked into a Kole Kole Deluxe Sea View Room but were instead placed in the Maridadi wing at the hotel in the same room. The Maridadi wing is the newest wing and is just as nice (if not nicer) than Kole Kole. The bar and restaurant are quieter which we actually preferred. Less queuing, more time to get to know the staff etc. You can use all of the facilities so it doesn't really matter where you are based in the resort.

Quality and standard:-

This hotel is lovely, we really enjoyed our stay. You have to bear in mind that you are in Kenya so it is not going to be as "grand" and there is not going to be as much choice in all inclusive restaurants, drinks etc. as in carribean or mexican holidays. However, we had a fantastic time. We didn't get bored of the food, there was plenty of variety and as you can go to any of the 3 restaurants in Baobab, Maridadi and Kole Kole you can get some variety too. It was expensive compared to other all inclusive trips we have done but the safari was amazing and our room was great so it was worth it.

Safari:-

We spent 3 nights, 4 days on safari (we did the Ndogo Superior Safari which we booked with First Choice as part of our trip). It was a great safari and we saw 4 of the big 5. The lodges were incredible, will write separate reviews on each of these. You do need to check out of your room for the safari and may be allocated a different room on return so just bear this in mind.

Our guide with Pollmans wasn't that great, he didn't talk much at all! We thought that it might be a language barrier but he had spoken english since school so it can't have been that. It was disappointing as he didn't tell us much about Tsavo or the animals.

People:-

The people at the resort really made our stay, they are so lovely and welcoming. There is a lot of poverty in Kenya and any little you can give them is graciously received. Even simple things like left over toiletries from holiday are invaluable to them. Good things to take are pens, socks, magazines, books, shampoo, toothpaste, sweets.

Trips:-

We went on two trips with First Choice.

(1) Pilli Pipa snorkelling trip - snorkelling day, meal out, trip to the slave caves. This way was okay but quite expensive at $130 each. Personally i wouldn't repeat it but it's personal choice.

(2) Jambo Mombassa city tour - this trip really surprised us. We thought it would be a bit daunting doing a tour in the city but we loved every minute of it. Our guide was very knowledgeable and told us loads about the history of Kenya and Mombassa, its tribes and life generally. We did a driving and walking tour around Mombassa, through the spice markets, went to a real spice merchants, walked through the Old Town and did a tour of Fort Jesus. We then went to the Tamarind Dhow for lunch (which was amazing!) and then to Haller Park (a conservation facility set up by Lafarge Eco Systems) and got to feed giraffes and saw crocodiles being fed. It was a long day but a really memorable one, we would recommend it.

  • Stayed August 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank McPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 August 2009

We spent one week at Baobab Beach Resort and Spa during August. After a 1 1/2 hour drive through Mombasa we arrived at the hotel and were greeted by Rose, one of the senior reception staff, with a drink. Check in was quick and we were assigned a standard garden bungalow, which is a bit quieter than a standard room. We tried to upgrade before we left, but were too late. I would recommend upgrading to the Maridadi wing or Kole Kole if you can.
Our standard bungalow room was fine. Some people said they are a bit dark and small. They are, but we just put all the lights on. Hey presto, not dark! The bed was comfy, they were clean, and there were enough pillows, which was fine for me.
We mostly used the Maridadi pool which was closest to our room. It was pretty quiet and we could find a sunbed where we wanted it. The Baobab and Kole Kole pools are busier. The Maridadi pool has a swim up bar.
We ate in the all inclusive buffet restaurant for all of our meals. There is an a la carte option, which we didn't try. Much of the buffet food is cooked fresh in front of you and there is a great variety, each day was different. The food was tasty and we tried lots of new things.
We went on the beach briefly - the beach boys were a problem. We bought a couple of little things and they said they would leave us alone after that. I didn't like the hassle though. If you're not bothered about that, the beach is totally gorgeous.
The hotel is on a fairly busy road, so if you need to go to the shops you can hop in a taxi, which will wait for you and drive you home for about £8. The shops aren't cheap. Be prepared to haggle, but even so, don't expect a bargain! There are also a range of pubs and bars on the main street.
What made the stay really good for us was the hotel staff. They are so friendly and chatty, especially the bar staff, and you can have a good laugh with them. Nobody ever asked us for a tip. Rose in reception was also great, she was very concerned about my lost suitcase!
Overall, I would definitely recommend Baobab. We had a great holiday!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank missjivebunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2009

My partner and I have just returned from a three week holiday to Kenya, staying primarily in the Baobab resort. We had the most fantastic time! There are cheeky monkey's during the day and bush babies (who love to be fed bananas!) during the evening. The staff were some of the nicest we have ever met on a holiday, from the bar staff to the security guards - jambo Edwin! They always had time for you and, considering how little some of them earn (24p an hour), were always there to help you. The food is varied in the main buffet, but after two weeks, we must confess, did get a little dull after a while! It is a shame that there isn't more different types of resturants to eat in - the resort would really benefit from more choice. There are three main pools, which are lovely - lots of activitives around the pool if you like playing games. My partner spent many a morning playing water polo! Again, the Jambo Team kept everyone entertained.

We wanted to upgrade from the main resort to Kole Kole but was told they no longer offer it - so if you want to stay there - book before you go. The main block (we stayed in a bungalow) was very basic, no drinks in the fridge, TV or coffee making facilities and very dark. However, it did not ruin our stay - all very clean but we will be upgrading next time we go.

I did suffer from upset stomach all the way through my stay - so if you are prone to this - take lots of medication with you! We are just not used to tropical foods!

The beach was beautiful, warm and calm. On the downside, the beachboys can be a pain, especially if you want to have a stroll on the beach by yourself. We did purchase some wooden keyrings and necklaces but they still pestered us. They even try and follow you into the sea! However, the tide comes in everyday and we were able to walk and swim without hassle then - they hate getting wet!!

We went on two safaris - book with JT safaris!! Julius was fantastic! We went to Tsavo for three nights, had our own personal guide (very knowledgeable) who made our trip really special. Julius arranges everything for you and, at the end of the safaris, gave us gifts, which was unexpected and really thoughtful. We also went to the Masai Mara - again had a fantastic time, great guide saw all the animals (except Rhino, which are quite rare to see at the moment) and had beers at sunset - perfect! My only tip would be - if you are someone who likes home comforts - The Fig Tree Camp won't be for you! We will be staying at the Governors' Camp next time! AND will be booking with Julius! Jambo Julius!!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Phoebe197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baobab Beach Resort & Spa

Property: Baobab Beach Resort & Spa
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Diani Beach
#4 Romantic Hotel in Diani Beach
#4 Family Hotel in Diani Beach
#5 Luxury Hotel in Diani Beach
#5 On the Beach Hotel in Diani Beach
#5 Business Hotel in Diani Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Baobab Beach Resort & Spa 4*
Number of rooms: 321
Official Description (provided by the hotel):
Located on the world famous Diani Beach. The resort comprises three luxurious properties – The Baobab, The Maridadi and Kole Kole, offering a unique selection of exquisite accommodation and facilities spread across the resort grounds. Guestrooms have been specifically designed to provide paramount comfort and luxury for all our clients. Guests may utilise leisure facilities across the resort including 3 swimming pools, dining areas and much more. ... more   less 
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Also Known As:
The Baobab - Baobab Beach Hotel Ukunda
The Baobab - Baobab Beach Resort And Spa
Baobab Beach Hotel Diani

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