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“good hotel let down by the food”

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Baobab Beach Resort & Spa
Ranked #4 of 29 Hotels in Diani Beach
Certificate of Excellence
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“good hotel let down by the food”
Reviewed 27 January 2011

To put my review into perspective this is our 4th visit to hotels on Diani Beach over a 15 year period . We visited the Baobab january 2011 with Thomson , expecting top hotel and all that accompanies that. Initially we were not disappointed , the superior garden room as booked with thomson was as expected , spacious, clean , with fridge, tv, air con. and terrace area as we were on the ground floor.( upper rooms have balcony.) We never felt the need to upgrade , the village style garden rooms are a lovely retreat.
The hotel restaurant appeared very good on our first few days , perfectly good salad selection, a meat or fish main course with a pasta alternative and selection of cake etc for sweet. However we quickly realised that the meat course was the only change , fish basically the same - grilled. all salad selection identical every day as was the Pasta which as we discovered resulted in not only ourselves but every other English guests we spoke to wandered aimlessly around the large buffet every mealtime seeking something appetising and different without success. I know this sounds picky, but try eating the same thing for 14 days - not recommended .
Having experienced the Kenyan service in the past I was surprised to find the waiters operating from the bar areas not exactly keen to attend tables , despite the frequent tips on offer or worse again try getting any attention at the bar, on several occasions staff would see people approach and instantly find glasses to wash or simply walk off !
Finally on the service front never will you find anyone frequenting the sun loungers in the gardens offering a drinks service , strange but true.( found at every other Hotel on Diani)
Hotel entertainment - was disappointing , not purely on content but a combination of factors , its all done in a large amphitheatre well away from the hotels bars and seating areas and not until 9.30 pm ending about 10pm . This breaks up any opportunity to interact with others and settle for a drink as you are in bench seating in a circular pattern. If you have watched the short show , try getting seats on your return.
Over all a disappointing holiday here , made up for with an excellent safari to tsavo booked with thomson - and the lodges in tsavo were to die for - i,ll say no more on that.
Would I go back to Baobab and Diani - NO - There is no longer any alternative hotels left open on Diani if we return we will try the north beaches , I understand they are still all alive and kicking. A shame because Diani beach and its people are fantastic.
Do visit Kenya , Because you will love the people and the area, travel on the matatu
( local small buses ) the experience of a lifetime .

  • Stayed January 2011, travelled as a couple
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Thank lucydog2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Tamworth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2011

We stayed at the Baobab in November 2010. Could not fault this hotel at all. We were very fortunate to have a room upgrade of no extra charge and have to say it did add to a great holiday. The monkeys on the complex we really enjoyed to watch and have some lovely photos. The staff were very friendly and the beach view was brilliant. I did have a particularly bad stomach upset why there but a couple we spoke to gave me a couple of sachets you put in water to help. We did a safari with JTSafaris which we have done a separate review for and all in all would definitely go back to Kenya and hopefully do a Masai Mara Safari with Julius again.

suetam

  • Stayed November 2010, travelled as a couple
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Helpful?
1 Thank BeesKneesTamworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 January 2011

We have just returned from a wonderful holiday. After spending a week on safari, we had a relaxing week in the Baobab. The hotel is excellent with three pools and three restaurants. There is also an a-la-carte restaurant which we didn't use as the food in the all-inclusive restaurants was so good. The staff are very friendly and attentive at all times, and add to the enjoyment of the holiday.
There are lots of monkeys in the grounds, as this is also their home. It is best to look and photograph them, but not to feed them. Although it didn't stop one taking a bag of peanuts from our balcony or donuts from the Tapa Tapa bar. They will try to enter your room if you leave the balcony door open, and as we had medication in the room, were vigilant to prevent them doing this - we heard a story about a monkey in another hotel who died when guests feed it bread rolls, so dread to think what human medication could do.
The hotel leads to the beautiful white beach and the Indian Ocean which was the best I have ever seen. It is a public beach which is good as anyone can enjoy it. The only downside is the young men who lurk outside the hotels waiting for tourists. On our first day, my wife and I attempted to enjoy a relaxing walk on the beach, but were immediately approached by two men, one either side. Not wanting to be rude, we spoke to them thinking they would move on after a few minutes, but they were still with us 20 minutes later, claiming they didn't want money but wanted to 'practise their English' (which they spoke perfectly!). This was not what we came to Kenya for. Eventually I told them that if they didn't go away, I would spend the rest of the holiday at the hotel and our money in the hotel shop. They then drifted away, although one returned a few minutes later with a 'charity sponsor form' that he magically produced! We did venture onto the beach again, but were forced to palm away any more approaches from other men - they soon got the hint. It was disappointing to be forced to resort to this, but this was a very expensive holiday.
However, it is important to remember that most locals are nice people and the hotel is wonderful.

  • Stayed January 2011, travelled as a couple
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Helpful?
2 Thank Jeffrey42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitchin, Herts
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 January 2011

We had a wonderful holiday at Baobab beach resort, the hotel is beautiful and the setting is great, right on the beach looking out at a sand island that appears at low tide. The facilities are excellent, especially the pools, and the food is amazing, it was a different theme every night we were there (2 weeks) and the food never failed to impress, and i can be quite fussy with my food! Our room was lovely and spacious with a massive bed and a great shower. And finally the staff were amazing, really lovely, friendly and helpful, they never seem to expect a tip but they definitely deserve one! One word of warning - its a long old drive from the airport, took us more than 2 hours, inlcuding a short ferry crossing, so just be prepared for that when you land

Stayed October 2010, travelled as a couple
Helpful?
1 Thank Taloolahloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 January 2011

A brilliant hotel very friendly staff the food was great the hotel & grounds were well looked after nothing was too much trouble so good we have booked to go again at Christmas, yes the beach boys are a pest but they are only trying to make a living after all, the ferry crossing is an experience but adds to the holiday, safaris are great best holiday ever.

  • Stayed December 2010, travelled as a couple
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Helpful?
1 Thank midhopetrailertrash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 January 2011

Took our annual holiday here and enjoyed every minute of it

  • Stayed October 2010
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Helpful?
Thank Makau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wickford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2011

I’m not sure I’m a skilled enough reviewer to adequately describe how amazing this place is but here we go….

Transfer from is Airport is fine. We were pre-warned about the fiasco that is the ferry crossing so no problems there.

Check-in was smooth and bags delivered promptly to our bungalow in the Baobab main building’s grounds. Room was superb and really couldn’t understand why people would upgrade at an extra cost!

Pool areas are excellent. Kole Kole being the more nosier with lots going on. Miridadi is a lot quieter so good for chilling and reading books etc.

Buffets were pretty much the same in all restaurants but we preferred the Miridadi as we found a couple of the waiters there to be exceptional. Food quality was good and I stuffed my face. Even my partner who is quite fussy found something to eat each day.

Wildlife around the hotel is truly breath taking with monkeys galore. Also there’s bush babys, monitor lizards and loads of exotic birds.

As many people on trip advisor we booked our 2 night safari through Julius @ JT Safaris. The man is an absolute legend. We arranged everything before we went with him via e-mail and paid a small deposit. Unfortunately while we were there my partner become really sick on the first night and we had to return to the hotel early. Julius was genuinely concerned and kept ringing the driver’s mobile phone to find out how she was, really nice touch. When we returned Julius met us as we still had to pay the outstanding balance. I said my partner getting ill was not his fault and we would still pay him full price. He was having none of it and wouldn’t accept all the money. I ended up giving him only half of what I was suppose to. Customer service/satisfaction at it’s finest!!!

Easter came towards the end of stay and the hotel filled up to near full capacity. This made the Kole Kole pool a bit too crowded for us so we spent most of time at the Miridadi pool. We were more than happy to do this anyway as this was probably the best place to watch the monkeys.

All in all this was a fantastic experience for us and we will 100% be returning at some point in the future.

  • Stayed March 2010, travelled as a couple
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Helpful?
2 Thank Doogers1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baobab Beach Resort & Spa

Property: Baobab Beach Resort & Spa
Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Diani Beach
#4 Family Hotel in Diani Beach
#4 Romantic Hotel in Diani Beach
#4 Luxury Hotel in Diani Beach
#4 On the Beach Hotel in Diani Beach
#5 Business Hotel in Diani Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Baobab Beach Resort & Spa 4*
Number of rooms: 321
Official Description (provided by the hotel):
Located on the world famous Diani Beach. The resort comprises three luxurious properties – The Baobab, The Maridadi and Kole Kole, offering a unique selection of exquisite accommodation and facilities spread across the resort grounds. Guestrooms have been specifically designed to provide paramount comfort and luxury for all our clients. Guests may utilise leisure facilities across the resort including 3 swimming pools, dining areas and much more. ... more   less 
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Also Known As:
The Baobab - Baobab Beach Hotel Ukunda
The Baobab - Baobab Beach Resort And Spa
Baobab Beach Hotel Diani

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