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“Wonderful villa, great location, but........”
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3 reviews
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Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Argaka, Paphos District

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Cambridgeshire England
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful villa, great location, but........”
Reviewed 22 June 2015 for a stay in June 2015

This is a superb villa. It is very spacious with very good sized bedrooms, all en suite. The downstairs is equally very roomy with a good kitchen and a utility room and all necessary facilities. The grounds are well landscaped and very attractive with a good sized pool, plenty of sun loungers and two big parasols. We had a delightful two weeks with four adults and two small children.
The big but lay with the casual management.
1 We arrived at 10 pm and it took us an hour to locate the villa as the directions were not clear. We had to retrace our steps to the man road and ask at a local bar. Even the owner, English, could not locate the villa from the instructions.
2 The villa needs to manage carefully the check over when guests leave. The villa was clean and all necessarily bed linen and towels provided. However, four light bulbs needed replacing and the correct one was identified when I sent a photograph to the owner; the safe had been left locked by the previous guests and it took three days for us the problem to be resolved.
3 A file had been left with concierge details. When I phoned the number, the person who answered informed me that her company no longer acted as concierge for this villa. She did contact Eleftheria who acted as the manager whilst we were there.
4 There were issues with services at the villa The dishwasher was faulty. It frequently completed the wash/dry cycle but did not pump out the water. On three occasions it leaked on to the kitchen floor. An electrician came and looked and pronounced the dishwasher as fine so we had to live with its idiosyncracies despite informing the manager it was still problematic.The wi fi went down on several occasions, on one occasion for two days. Normally this would not be an issue but one member of the party needed to complete some important work so this was frustrating. The manager did concede that they would change the provider. I hope they do so. Finally, the man who maintained the pool informed us quite clearly one morning that there was no chlorine in the water. The manager felt we had misunderstood him and what he meant was he needed to top up the chlorine.
These were irritations which we really should not have to deal with in what is an expensive villa.
This said, I would still recommend the villa as I hope the manager will have taken note of the feedback we provided to her.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
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Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Jun 2015
Dear customer,

Thank you again for booking of Villa Niki. Thank you for your good comments and I hope to see you again in Cyprus.
-As regards as the instructions for Villa Niki, we have for 3 years these instructions and all of our customers arrived at Villa Niki without problems but anyway I improved them.
-Regarding the chlorine in the pool, I did not understand where was the problem. The responsible person for swimming-pool visited Villa in order to add chlorine in the pool as is the appropriate procedure once a week.
-In addition about light bulbs, Villa Niki has a lot of lights, around a hundred and many lightings. Because the previous customers left Villa the same day that you would arrive, we could not check all light bulbs but we changed them the same day that we were informed it.
-We have already changed the provider of internet and the dishwasher. The provider of internet had some problems the last month.

Never before we had any problem with any of our customers but thank you very much for your feedback, the small details help us to become even better. We are proud of the cleaning of Villa Niki, towels, linen, kitchen, swimming pool, toilets and all facilities. Also we are proud that all of our customers come again and again.

We hope to see you again in our island.

Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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