My mum who is 78 and stepdad who is 74 booked to stay at the Haathi for a month in March 2014. This was their 4th visit there but when they arrived this time even though they had booked months before they were told that the hotel was overbooked. They were told that they would have to stay at their sister hotel the Royal Goan in Benaulim for the 1st five days, they were really unhappy about this, my mum phoned me on my mobile nearly in tears, she is hard of hearing and has trouble walking long distances, my stepdad is completely deaf, I spoke to the reception staff and they said there was no way they could accommodate them at the Haathi and would arrange for a taxi to take them to Benaulim. I asked if they could arrange to put them in another hotel in Cavellossim or if they could put them in The Ramada but they said they could not do this. That is not true as I have now read a review on here that when they were overbooked before they put a couple in the Ramada for a week! The reason they book the Haathi is because they feel safe there and know people and the area there and for people of their age its quite traumatic when your in another country and have to stay in an area you don't know and don't feel safe in even if its only for 4 days. They were very tired by the time the reached the Royal Goan and were shown to a nice room. Apart from that they did not like it there at all. They were told because of what happened they could have free meals while they were there but the food and service there was terrible. One of the things they really looked forward to at the Haathi is the lovely buffet breakfasts which they do not have at the Royal Goan, they had to order breakfast and then wait ages for it to be served. One evening there was pizza with a free glass of wine, they ordered the pizza then were told they had to pay for the wine as they were getting their meals free! They were made to feel like 2nd class citizens through no fault of there own. This is a disgusting way to treat senior citizens who have spent lots of money at the Haathi Mahal. After the 1st day they ate all their meals out but were very nervous walking out in an area they were not used to. When they eventually got to the Haathi that's when their holiday started. As always the breakfasts were lovely, the service brilliant and the staff pleasant. They are looking to go back to Goa again but are worried the same thing might happen, have read a few reviews on here about The Haathi being overbooked. I've also stayed at the Haathi 3 times but don't know if we can trust them again. Bearing in mind their ages and their disabilities I really think they should have been treated better.
- Official Description (provided by the hotel):
- The resort is a mixed use establishment with 67 hotel rooms for transient guests and 80 villas for time share members. Three large swimming pools with gym and fully equipped spa. Children's playing area and recreation center with a movie theater. Restaurant, English pub and swim up bar for food and beverage. ... more less
- Reservation Options:
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- Also Known As:
- Haathi Mahal Cavelossim
- Haathi Mahal Hotel Cavelossim
- Haathi Mahal Goa
- Karma Royal Haathi Mahal Goa/Cavelossim